3-Star Hotels in Baden-Wurttemberg, Germany

Super clean and convenient (5min walk to Heidelberg Central Station/10 min to flixbus boarding point)! Enjoyed the 3 nights.

We've now stayed here for the third time. For over three years, neither the bar nor the rather pleasant dining room has been open. Anyone expecting these amenities will currently be disappointed. The front desk is staffed by constantly changing individuals who don't appear to be hotel employees. Since this year, guests are asked via signs at breakfast to clear their own tables. All of this points to a significant staffing issue. The service is okay, but not the friendliest. I highly doubt anyone working here has any formal hospitality training. We are now aware of these circumstances. For us, it offers space, seating, a private bathroom, and a bowling alley if you want one. It's clean and quite affordable. The breakfast buffet is quite good. Furthermore, it offers special rooms for families, which we also liked. The location is suburban, which suits us. It seems to attract many travelers passing through, as it's not far from the highway, yet it's very quietly situated.

I liked the location, because it’s close to tram. Supermarket Kaufland is close to the hotel, around 5 minutes walking from hotel. Unfortunately I was sad because of no-cleaning policy, but since it’s apartments, it’s acceptable. On 2nd day there was a fire alarm in the whole hotel, so we has to go outside and wait. We couldn’t understand the reason of fire alarm. The room is small, maximum for 2 people. Utilities are provided. But you need to buy nespresso capsules for coffee machine. You can stay in this hotel until 5 days, in my opinion.

The location right next to the train paths is good near the station and that's too bad because there's noise of trains and it's not a very nice area we say. The 21m2 studio was very well equipped with a very complete small kitchen (even a small washing machine), bed, table and bathroom. For what it is, the price is quite high but it was impossible to get that type of accommodation in the Heidelberg environment at those dates and what was available was even more expensive so it has well covered our needs during both week that we had unfortunately needed a place to stay with my university son before we could occupy his shared apartment with students. Autonomous entrance and exit, cleaning once a week, pay-per-home washing machines, supermarkets in the surrounding area.

The location is not so central but the bus stop is located a few steps from the hotel. And for people who love to stretch their legs like we do, you can walk to the center maybe aprroximately 30 minutes. The room was clean and got the basic things that we need. The buffet is enough and decent. In our second day of stay there was a lady who went inside our room without even knocking. She is bringing some fresh towels. Maybe she was mistaken but it is MANDATORY that she knocks before coming inside any room. Btw, we did not order for fresh towels.

All in all, not a terrible stay. When we first got there to check in the front desk was closed even though it was 5pm and check in was until 10, and the automatic check in machine was broken with a note on it to pick up our room keys at the hotel across the street. We went there and they had no idea what we were talking about so we had to carry our luggage back across the street after contacting trip.com who replied IMMEDIATELY (thank you guys so much your customer service is incredible!) we got the number to call the hotel after hours and it turns out they forgot to leave our keys so they sent someone back over to let us into our room. We got into our room and it wasn’t the room we booked, it was a room in the attic that on one side I couldn’t even stand up without hitting my head (I’m 5”3) but it had AC and it was a place to rest our heads so it could wait until morning. The next day when we came down we mentioned the room error and the look the first guy gave me was full of contempt, so his customer service was awful. I know I don’t look like a conventional woman with my hair and tattoos and I understand different cultures can collide but that’s fine, though when the manager came to talk to my fiancé his attitude perked up a bit and he found a smile. They got us in the correct room and this room was a normal size but the ac unit for that room is a portable roll about one that the hose wasn’t sticking out the window with the netting correctly and they tried to come fix it (duct tape) but then the hose broke but my fiancé found a way to shove it out the window and it took awhile to get the room cooled down but then it was great. After that the rest of the trip went well, the woman with the copper/red hair was super nice and overall we really enjoyed our stay. The breakfast was a really good breakfast and the hotel is in a great location with secure parking. Check out Lino’s around the corner for fantastic drinks and the döner place downstairs is killer. It’s most important that most Germans don’t approve of AC so keep that in mind if that’s important to you that you double verify where you book. All the trouble aside we would definitely stay here again, just don’t count on the blow dryer in the room or the AC to work and room service may need to be requested multiple times.

The room is clean and tidy, quiet, there are bakeries and supermarkets nearby, convenient,

It was clean and nice. I was able to buy food and cook, but I was sorry that I couldn't do it.