4-Star Hotels in Mugla Province, Türkiye

"The hotel location is amazing but the service is the worst one I’ve ever experienced. I’ll share my story with you: They don’t serve tea during lunch and dinners but still have some sweets (baklava, waffles and so on). I can’t imagine eating sweets with water or beer. I’ve asked if I can still get a tea somehow, and the waiter that “there’s nothing I can do, we don’t have tea”, so then I’ve asked a waiter “since there’s no tea during the dinner time, can I take a piece of baklava to the pool bar (they serve tea 24/7, but don’t have sweets) to eat it with tea”, she responded “yes, you can”. I’ve grabbed a piece of baklava and went to the exit, where another waiter said “you can’t take food out of the area”. I explained the situation, said that another waiter approved it, but this waiter has just taken my baklava in front of 30-50 people. Disgusting. I’m ok with the rules, every hotel can set their own, but why do two waiters say absolutely different things? It’s an abusive behaviour, I would say. He would either say “if it’s been confirmed by my colleague then ok, but we can’t confirm it next time” not to make me feel embarrassed, or go to the bar and deliver a cup of tea, and explain one more time that they can’t do it next time. It would be a good service, I think. So, I went to the reception desk and asked to call a restaurant manager. They said he will come in 30 minutes. I said I’ll be at the bar. In 30 minutes, nobody came. I went back to the reception, where a person told me that the manager is already gone and asked to come back tomorrow. Nice. So, next morning I came to the reception, where another receptionist told me that there is no restaurant manager today because he is off on Saturday and Sunday. I told that been said I will be able to talk to the restaurant manager today. She responded “okay, but there’s nothing I can assist”. Absolutely worst service experience ever."