4-Star Hotels in Al Madinah Province, Saudi Arabia

Disappointing checkout experience and noticeable difference in treatment I want to mention a particularly disappointing experience during checkout. The staff member was a young, slim man, approximately 5 ft 9 in, wearing a white thobe and red-and-white shemagh. This happened at approximately 7:00–7:30 pm. I was the only person waiting in the queue at reception. He was clearly aware I was waiting, but did not acknowledge me, make eye contact, or indicate that he would assist me next. Immediately before this, I had watched him speaking to a couple in front of me, and he was warm, friendly and conversational with them, speaking to them in Arabic. After they left, he went behind the desk but still did not acknowledge me. After waiting, I had to approach him myself and ask if I could come over. I handed him my key card and then had to ask, “Is there anything else?” He simply replied “Khalas” (“finished/that’s all”) in a very abrupt manner. There was no further conversation, courtesy or farewell. As a non-Arab visitor, I feel it is important to mention that this experience was particularly noticeable because, throughout my Umrah trip in Saudi Arabia, not only at this hotel, I observed several occasions where I felt there was a difference in the warmth, friendliness and level of service shown to me compared with some Arab guests around me. I cannot know the reasons behind individual people’s behaviour. I would also like to be fair and say that my check-in experience at this hotel was excellent. The staff who welcomed me were warm, friendly and attentive. This is why the checkout experience was particularly disappointing. All guests and pilgrims, regardless of nationality or background, should receive the same basic level of acknowledgement, courtesy and respect. I hope the hotel takes this feedback seriously.

The Pros: Unmatched Location & Heartwarming Service Dream Location for Female Pilgrims: The absolute biggest selling point. It is less than a 3 to 4-minute walk to the women’s prayer area, with Gates 329 and 330 being the absolute closest. Convenient Amenities Nearby: The Nusuk Center is right next door, and there is a children’s nursery within a 10-minute walk, making it incredibly convenient for families. Outstanding Housekeeping & Concierge: The service from the ground staff is exceptional. The Bangladeshi staff members are incredibly kind, sweet, and genuinely wonderful people who elevate the stay. Great Breakfast Experience: The breakfast team does a fantastic job. The live omelet station and the pancake/waffle station are definitive highlights. Abundant Dining Options: You are completely spoiled for choice. The hotel is literally opposite Hardee's, KFC, and Karak Express. Al Tazaj is nearby, alongside great cafes like Brew 92 for high-quality coffee. The Cons: Dated Infrastructure & Front Desk Friction Aging & Faulty Bathrooms: While the hotel looks grand from the outside, the interior infrastructure is noticeably old. Even after changing rooms twice, the bathrooms had major design and maintenance issues: Severe water leakage across the entire floor every time you shower (whether in a bathtub or regular shower setup), resulting in a constantly wet room. Cramped layout where the commode is practically at the brink of the bathroom door, leaving almost no space. Visible mold in the toilets. Unhelpful Reception Staff: The front desk team lacks friendliness and clear communication. Late Check-Out Hassles: Despite booking a guaranteed 6:00 PM late check-out via Trip.com, the hotel refused to fully honor it. It required tedious coordination with 3-4 different staff members just to get a slight extension past the standard 12:00 PM slot. Final Thoughts While Millennium hotels are generally convenient for airport access, the internal wear-and-tear here is tough to ignore. It remains a solid option solely for its proximity to the Holy Mosque, but at this premium price point, you can likely find newer, better-maintained properties in Madinah.

The location, the food, the welcome, the furniture... I got an upgrade. Mr. Mehraj's availability and kindness make me want to come back very soon, God willing, and with a whole group of at least 30 people.

The location is good, close to Elephant Rock and also near Winter Park, which is a tour pick-up point. However, getting from the room to the reception, pool, restaurant, spa, and fitness center requires a bit of a walk. Golf carts are available but often take a while to arrive. The shower was broken but was promptly fixed. Breakfast was delicious.

Right next to the Grand Mosque, the front desk staff were lovely. However, the facilities and equipment are not well-maintained and some things were broken. There's a supermarket nearby, and breakfast offers local Arabic flavors. Overall, I'd recommend it.

The furniture is new, and the staff are respectful and helpful. There's a problem with demolition and construction around the building, going on 24/7, which creates noise. Other than that, it's excellent, and I recommend the hotel.

The most amazing place to stay in Al Ula, especially if you wants to enjoying true Glamping Pod experience with, it was an amazing experience walking in the farm, having fresh oranges and guavas, limes & Barrie's grape fruit, mountain climbing, buggy riding and stars gazing in the night.  The restaurant is just basic but the chef cooked delicious breakfast with yummiest cappuccino to kick start a perfect day, special thanks to Mr. Youssef, he is indeed a great person and one man army who will go an extra mile to make your stay extra special and unforgettable, will definitely stay here again if we got the chance to visit Al ULa again.

We arrived early, but the hotel staff graciously accommodated our request for an early check-in. We had booked two rooms, and since only one was ready, they gave us the keys so we could freshen up before heading to the mosque for Zuhr prayer. The rooms are clean and spacious, with large, clean bathrooms, and the breakfast was nice too. They even managed to get our second room on the same floor, which was convenient. And more importantly, the prophet mosque is just a five-minute walk away.

I had a very pleasant stay at Cloud 7 Residence AlUla. The hotel is modern, clean, and well-maintained. The room was spacious with a comfortable bed, and the kitchenette was a big plus, especially for longer stays. Everything felt new and thoughtfully designed.

Excellent service and fantastic location. They don’t include breakfast with room which is weird. Rest all is good