4-Star Hotels in Santarem District, Portugal

This is the four-star hotel closest to the Fatima Sanctuary. The family room was functional and very comfortable. The shampoo and soap were from a company in Porto, which I liked so much that I went out to buy some when I arrived in Porto, as this was my next destination. The staff were also kind and polite, and helped me in many ways. I would like to stay at this hotel again if I come to Fatima again.

The hotel is impressive when you arrive, amidst the greenery, parking lot, and lobby with columns and beautiful flooring. Then you get to the check-in desk and notice that one of the staff chairs is completely ruined. Go up to the bar and restaurant area and notice that the beautiful lobby flooring has disappeared, completely covered in carpeting. Some of it is no longer snug, but creases make it a tripping hazard. You take the elevator to your room, and the hallways ”greet” you with a ”splendid musty smell”—carpeting everywhere, walls with almost plastic/fabric wallpaper, and the rest of it wood. The smell is very strong. You enter the room, and it's half the size of the one you booked. You step out onto the balcony and notice that it hasn't been cleaned in a long time. I ask the front desk about the room and the state of cleaning, and they tell me they don't have rooms like the one I booked, but they offer me the option of changing rooms. I see the second one as very large but with an even more persistent ”stale” smell than the first. I see the third one as smaller than the first but with a less persistent smell. I'm keeping this one. The bed is very comfortable, but the balcony is as dirty as the first one, both on the floor and the bathroom window, the ceiling, and the walls. The bathroom window is impossible to open, the bathroom door has a broken handle, the shower splashes everywhere, the bidet faucet needs fixing, and the bathtub is ”black” (see photo). The cleaning of all the rooms is very basic. The building was built in two phases, the first in 1967. Perhaps it needs a major renovation or at least maintenance and cleaning. The breakfast is average but with little variety for a 4-star hotel. I'm adding a few photos to give you an idea. This hotel has a ”4-star” name, but...

Gostei, empregados do hotel muito acessíveis e educados. Gostzria de ficar hospedada durante um fim de semana, é o único tempo disponível que tenho para usufruir do hotel e visitar( conhecer) Santarém . O pequeno almoço é o essencial, no entanto poderia melhorar um pouquito. Atenciosamente, Carla C.

Excellent location, service and cleanliness. Abundant and delicious breakfast. There are 2 parking lots, a smaller one in front and a larger one behind the hotel. The stay was very good. I recommend it.

Nice, modern hotel situated a few minutes walk to the sanctuary. The rooms are spacious and of modern design. The room and the bathroom were spotless clean. Wifi is working flawless in the entire hotel. The staff is courteous and eager to assist when needed. The breakfast is richly garnished with a good selection of fruits. Free parking is offered in der underground garage. The entrance is tricky to manoeuvre. We tried once the hotel food in the evening but preferred to dine outside, as we were not impressed with it.

The hotel lies just outside of the sanctuary. The hotel undergoes some renovations. The rooms are of good size, are comfortably furnished and are spotless clean. The hotel is popular with pilgrimage groups. Some free parking is available. The internet connection is reliable. The breakfast is dull and could be more elaborate, missing some variety of fresh fruits and quality cold cuts. .

We are happy to have chosen this hotel to stay for 3 nights.  1. Fairly new and trendy design and facilities. Large size rooms that are clean and well equipped.  2. Excellent location to Fatima sanctuary.  3. Staff are courteous and helpful. Special mention to Ms Komal who welcomed and checked us in. She made a good impression and represented Mercure very well.  The hotel must keep good staff like her and trained all to that standard.  4. Very good breakfast selection and warm dishes like eggs cooked to your order.  Highly recommended!

This was a great hotel, probably designed more for large groups and conferences. But with that being said, it was very comfortable. The breakfast was great, and the staff was very helpful.

Location is excellent , walk 3 minutes to bus station to Lisbon, 3 minutes walk to Basilica. Lots of restaurants around ,Hotel has restaurants for dinner price is reasonable. Breakfast is good buffet style , room is big and very clean , supermarket just walk 5 minutes and got so many hot food like chicken and coffee and pastry combo under euro $2 .

Experiência maravilhosa! Tive uma experiência incrível neste hotel. A localização é excelente, com fácil acesso a tudo. A equipa foi extremamente simpática e atenciosa, sempre pronta para ajudar. Os quartos são muito confortáveis e impecavelmente limpos. Senti um verdadeiro cuidado com os hóspedes em todos os detalhes. Recomendo e certamente voltarei!