4-Star Hotels in Metro Manila, Philippines

It was a good stay at Grand Westside Hotel. It was a weekend stay so I expect it to be busy. I queued for about 30 mins and another 30 mins at the reception because the other connecting room I booked wasn’t ready yet. I arrived at around 2:30 pm and checked in past 3:30 pm. They only gave one room, but promised to give the keycards for the other room asap but they gave it so late, it was around 6pm. They offered to give us late check out until 1pm next day. But I think it’s not compensated fairly. I also emailed ahead for a complimentary cake for our Wedding Anniversary, and request it also upon check in and said they will have it deliver to our room next day, but no complimentary cake received. I’m a bit dismayed. Overall, i’ll give it a 7.5/10. An improvement for the customer service is needed.

We normally stay at this hotel for family staycation. However, this time, it was a bit disappointing. There were a lot of things that really made our stay not enjoyable. 1. Construction noise - no one informed us about the construction. Previously, front desk would inform about it upon check in and they also left a note in our room. But now, nothing. And as a person who works at night, i normally sleep in the morning til afternoon but we were disturbed by the construction noise. 2. Plates, utensils - if you want to borrow 1 set of playe, bowl & utensils, you have to pay Php150 per set, which is so unbelievable! Your room rates aren't cheap & you can't even allow your guests to borrow plates, spoons & fork, which are usually necessity when staying in a hotel. So we just went to the nearby Lawson & bouth 10pcs of plates, spoons, forks & cups for only Php80! 3. Parking- they said 1 room has an alloted 1 parking space but when we had to park, no more available space. You should prioritize your check in guests! And how come the parking is already full when you kept saying you alloted 1 parking space per room. 4. Missing chair- in the pictures, you will see 2 chairs but when we entered the room, there's only 1. 5. Old furniture- their sofa bed is squeekingly old, you can't sleep bec every move, the sofa bed will create noise. Not worth it anymore. Their only redemptions are the king bed, free chocolates & nuts & nespresso coffee.

PROS - Breakfast is delicious. Many people are queing but they staffs has a system and they can manage. - Location is the best. Accesible to Okada, MOA, Airport. Grab and taxi accessible - Bedroom is clean. Complete toiletries. Water heater is working. View is ok. - Security is good. - Parking space is alot. - Wifi is fast. - They have water dispenser. - Gym has good equipment. I used it twice - Price is cheaper vs others and worth it with what you get. CONS - No one answering the phone, if you need anything you have to go down. - Bedroom is not Soundproof. I got disturbed by a noisy neighbor at night. I extended for another night with family. Overall, will book again.

This hotel is incredibly close to the airport, right across from it. I stayed on the eighth floor, and the soundproofing was decent, but it couldn't block out the motorbike noise. The service was generally good. However, there was a slight sewer smell coming from the bathroom, and the hairdryer's power was a bit weak. They offer in-room massage services, but you have to go to the front desk to pay by card immediately after your massage. The pool is shallow, with live music by the poolside, and it's quite enjoyable for a swim, but it closes at 8 PM, so you have to make the most of it. Also, despite being close to the airport (about a 20-minute walk), the pedestrian walkways aren't very convenient; you often encounter obstacles that force you onto the road. Taking a taxi would be a better option.

This is my 2nd time to stay in Bayprime hotel. I had to come again because of its ambience, excellent amenities, spacious bedroom and the bed, love it! Unfortunately, I wasn’t t able to avail of the breakfast because I had a very early flight. But this time, I totally enjoyed the food! So lavish and tasteful.My friend and I also dined at the restaurant . We loved their sweet and sour pork and dimsum🥰 I will bring my family with me this summer and stay in Bayprime. My family is looking forward to staying in Bayprime❤️

Everything is good. The buffet breakfast is okay too. Location is near terminal 3 its convenient if you have flights in terminal 3. The bed is soft and we had a good sleep.

Another stay here, and it's improved a lot since last time. First off, the low room rate still makes it an incredibly value-for-money option. Secondly, upon entering the room this time, I noticed the smell was much less prominent than before; perhaps the hotel aired it out beforehand, as there was even a faint pleasant scent. Additionally, the room facilities maintain a standard comparable to Home Inns back home, which is quite rare to find abroad. Plus, it's reasonably convenient for both the airport and the train station. I highly recommend this hotel, especially as a cost-effective option for an overnight stay when catching an early flight or late bus.

The kindest hotel in Pasig City based on my experience. The front desk staff were very kind, and the way they spoke was gentle and polite. We also had a problem with the bathtub, so we called the front desk. The engineer arrived within 5 minutes and fixed it in another 5 minutes, even though it was around 11 PM. Their response was incredibly fast. I especially remember the FAB restaurant (for breakfast). A staff member named Mr. Zac was very kind, well-mannered, and spoke so gently. Actually not only him, but most of the staff were very kind and polite, showing that they had received special training. Considering the size of the hotel and the quality of the accommodation, the service we received was exceptional. The location is also very convenient, near Robinsons Mall and even connected to the hotel on the 3rd floor. We highly recommend this hotel and would be happy to visit again.

The stay at Golden Phoenix Hotel Manila was a pleasant experience overall. The room was clean and well-maintained, providing a comfortable environment throughout the visit. The beds were cozy, and the amenities met expectations for a relaxing stay. The staff were courteous and responsive, attending to requests promptly and ensuring that needs were taken care of. Housekeeping services were consistent, and the make-up room service was followed as requested, which added to the convenience. The hotel’s location was also a great advantage, making it easy to access nearby establishments and attractions. Overall, the experience was satisfying, and the stay met expectations for a comfortable and enjoyable visit.

I had a layover in Manila and stayed here for one night. The room was spacious and clean, offering good overall comfort. However, when checking out, you have to wait for them to inspect the room for any damage or missing items before you can leave. If you're catching a flight, you'll need to factor in extra time for this. This is quite different from another hotel we stayed at for our first Manila layover, where we just handed in the room card and left. Today, we had to wait at the front desk even though our taxi had already arrived. After some prodding, the front desk claimed a bathmat was missing from the room. That made us laugh because we noticed there wasn't one when we showered the night before, and we just didn't bother asking for it. In the end, we couldn't be bothered arguing and just headed straight to the airport.