4-Star Hotels in Melaka State, Malaysia

Another unpleasant experience during recent stay. Kinda upset that the hotel didn’t even bother to read my special request that I have indicated in my booking a week before the check in. Regularly staying here for my business trip, and this is not the first time they disappointed me. Reached hotel at 5pm after long business meeting, and been told my room is facing the pool side and at lower floor. I have clearly indicated higher floor and river view which I have been staying in the same floor / same room during each of my stay. But they’re totally not aware I have indicated such request for my booking and ended up I waited for almost 40min++ for them to get another river view room ready for me. Before they do so, they actually asked me to wait until 8pm if I want a river view room which I’m totally speechless. I’ve booked for premier room not standard room, and kinda shocked when I heard that remarks from the receptionist Location is definitely very strategic. I hope the next trip I won’t get disappointed again.

It’s a spontaneous trip that we booked the room before we check google reviews. Yet we are aware of the different way of check in. Apparently it’s under awanjiwa management of the *air-bnb* style of room which is the same hotel as The pines. First, If there is choice i may direct book frm the pines , we tried once under the shore & the swiss garden same thing yet also unforgettable trip 😅 I would say hotel charge the prices will assure give the best services maybe . We consider lucky that awanjiwa person in charge is nice and responsible. We got some hicups on the check in and got settle to change another room as u can see frm photos the disaster of the first room we got i told the PIC only the bed and the sink is clean others is all dusty 😵💫 We got changed to another better condition rooms also with some stain on the table n cupboard so i had to clean myself before place anything in. Its not that bad tho, but i would say im not an airbnb guest . 😅 and its feel really weird when u stay in hotel but its like so weird u cant park in the same unit and u just dont feel u are away for a trip as the place u check in like ur neighbor home kind of feel .

I was a bit worried after reading some reviews, but after checking in, I found the location to be absolutely fantastic. We could walk to all the major attractions, and popular restaurants were also nearby. Getting to the central station only took about 20 minutes by car. Our room's balcony was in the middle of the building, more like a drying area, but it met our need for quiet. The staff were all very enthusiastic, and the manager could speak Chinese. The shower had great water pressure and was very comfortable. When taking a Grab, we could be dropped off at the main entrance, but for pickups, we had to set the location to the back entrance and walk through the restaurant. What I wasn't happy about was that the towels were a bit discolored, as mentioned in other reviews, and the room only provided reusable plastic slippers. It would be great if these could be improved.

Great service and comfortable rooms, but with a few hiccups. The staff at reception were lovely. However, staying on the 32nd floor meant long waits for the lift during busy times. Also, the bathroom glass is quite see-through—not ideal if you're sharing the room with a friend. Overall, it was a good experience, but keep these points in mind.

The hotel's location is great, within walking distance of Malacca's old town. When I checked in, the Malaysian lady at the front desk collected a 50 RM cash deposit from me (which another front desk staff member refunded when I checked out the next day). Additionally, she charged an extra 28 RM for some unknown fee (Ctrip showed an 8 RM world heritage fee was due). I stayed for two nights, and Ctrip deducted 475.47 RMB upon checkout. Room 512 faces west, offering an open view of St. Paul's Hill. The room didn't have a safe or slippers, but it did have a refrigerator, toothbrush, hairdryer, wardrobe, and hangers. The air conditioning was central and could be set to a very low temperature. Upon entering, I accidentally pressed the 'make up room' button next to the door. Later, after I had gone to bed, a staff member rang the doorbell to clean. They were very responsible; I had to get dressed and explain in person that I didn't need the service before they left.

Overall, my stay was quite disappointing due to multiple issues with the facilities and management, although there are a few positive aspects worth mentioning. 1. The toilet flushing system is very weak and unable to properly flush waste. There is also no exhaust fan, causing unpleasant odors to linger after use. 2. The shower area lacks proper shelving for toiletries, which is inconvenient, especially for female guests. Although the space is not small, the towel rack is installed above the toilet, which is both unhygienic and impractical. 3. The unit is advertised as a two-bedroom space that can accommodate up to five people, which reasonably creates the expectation of having two bathrooms. However, the upstairs bathroom is locked and used as a storage room. This becomes highly inconvenient, as guests have to wait excessively long to use a single bathroom. 4. The doorbell issue that was reported earlier was never resolved. 5. The air conditioner remote control was initially not working, but a replacement was only provided later at night. 6. Only two out of four elevators were functioning. During checkout time, it became extremely difficult to get an elevator. Once inside, it stopped at almost every floor due to high demand. It took my family and me nearly an hour just to get from the 22nd floor to the car park. There was also no proper ventilation or air conditioning inside the elevator, which made the situation very uncomfortable and almost suffocating. 7. There is only a mirror in the bathroom, which makes it very inconvenient for guests (especially women) to get ready or do makeup. On a positive note, the overall room cleanliness was acceptable, although the towels could be improved. The interior design is visually appealing at first glance. However, the layout is not practical. Watching TV from the sofa is uncomfortable as it is positioned at an awkward angle. To face the TV directly, everyone has to sit in a row on the stairs, which is quite inconvenient. Overall, while the design may initially attract guests, the functionality and basic comfort fall short of expectations.

Stayed here with my wife for 2 nights—overall a comfortable and value-for-money stay. Spacious, modern room with a nice semi-partition layout that gives a studio feel. Bed was comfortable and the room was clean. Basic amenities were neatly packed, and the kitchenette is a useful addition. Location is slightly away from Jonker Street but still just a short drive, which helps avoid the crowd. Service was smooth and efficient throughout. Good balance of space, comfort, and affordability. Solid choice for a short getaway. Rating:★★★★☆

Great location and clean rooms with excellent service. The immediate surroundings were a bit chaotic, and having to go to the front desk every time to validate parking was a minor inconvenience, but everything else was perfect!

This hotel is perfect for tourists visiting Malacca, just a five-minute walk from Jonker Street and the Christ Church. Malacca's old town isn't very big, so you can easily walk to all the attractions from here. Even though it's located in Little India, it feels very quiet and peaceful. The locals are also very friendly.

A very meaningful experience for us and the kids. The children were very satisfied. The air conditioning was cold, and the shower in the bathroom had multiple functions. The swimming pool was spacious and not too deep. The kids' pool was very comfortable.