5-Star Hotels in Heilongjiang, China

My room has an amazing view of the river which is especially beautiful at night. The staff is really helpful and friendly. Everyone from the front desk, the door men, the executive lounge staff and the housekeeping staff were very pleasant. I appreciate Fo Xiu who went up to my room to understand my concerns because of the language barrier. My only complaint was that I ordered room service. I ordered steak and soup but there was no dinner plate included. It was difficult to cut the steak in the tiny sizzling plate it was served on. I appreciate the male staff who brought my order to my room. That said, everything else was fantastic. My wishlist is to have a full length mirror inside the room. When I visit the Harbin again, I will stay here.

First, my overall impression: what a delightful surprise! I initially came with low expectations, assuming hotels near tourist attractions wouldn't be exceptional. However, from the moment we were greeted, to the front desk, and the incredibly attentive staff we saw everywhere, I truly felt, 'This is what a five-star hotel should *really* be like!' A huge thank you to all the staff for their warm and attentive service. My baby absolutely loved the upgraded family room, which was thoughtfully equipped with their favorite toys, including a rocking horse and a small slide. The complimentary fruit was perfectly sweet, and the desserts were both exquisite and delicious. A special shout-out to the breakfast! They had hot noodle soup perfect for babies – the noodles were wonderfully springy, and the broth was delightfully light. My baby's 'clean plate club' moment was proof enough of the amazing culinary skills of the kitchen staff! Reflecting on our stay, I can truly say we felt completely at home. Thank you for every genuine greeting and warm smile. We'll definitely be choosing to stay here again on our next visit! 🥰

The hotel is very conveniently located. You can wear your ski equipment in the building. There are exclusive lockers for skiers with the same room number. You can see the ski field from the room, and the cable car is right outside the window. The scenery is super beautiful. There are many restaurants on the first floor, so eating is not a problem. The front desk staff are very enthusiastic and help contact the car in and out of the hotel. The child bumped his leg while skiing, and the front desk brother enthusiastically found ice cubes for ice compress, which is great. The overall cost performance is definitely not inferior to the CLUBMED next door.

We had a very good experience staying in Yabu Loni Hotel at Yabuli. We were pleasantly surprised by the warm reception we receive from our hotel guide 初长月. She assisted us to check into our hotel room early which allow us to settle in quickly. Arranging for ski lessons and equipment was also a breeze with her help. Her enthusiasm, energy and smile is something that makes our stay so much fun and enjoyable. And she is always just a call away. As for the hotel room, it is a little dated but nevertheless still very clean and nice. I would certainly hope that they can improve on the breakfast, the range is pretty limited. The location of the hotel is fantastic and it is just right besides the cable car that bring you to the top of the ski resort. It is also right next to Club Med.

The hotel boasts an excellent location. A wonderful staff member at the front desk thoughtfully prepared a detailed travel guide, and the hotel has also designed unique cultural souvenirs. This truly showcases the establishment's deep commitment and love for the city, reflecting the inherent quality of a high-end brand. The view from the window is stunningly picturesque: the sunset casts a dazzling glow upon the Songhua River. Sun Island is visible in the distance, and the cable car floats gracefully across the river in the clear blue sky – all these sights are easily enjoyed just by stepping out of the hotel. A leisurely stroll along the riverbank, admiring Harbin's unique Chinese Baroque architecture, effortlessly leads you to attractions like Central Street and St. Sophia Cathedral. Indulging in long-missed Guobaorou, Dazhazi porridge, and Harbin Red Sausage, it's clear that Harbin and Shangri-La form the perfect combination for a refreshing summer retreat.

The Ritz-Carlton is essentially the go-to choice for hotels in Harbin. Not that it's perfect, but frankly, hotel options in Harbin are quite limited. The Shangri-La feels too old and dated, and I wasn't keen on staying across the Songhua River, as the Songbei area seems to lack the quintessential urban charm of Harbin. So, the Ritz-Carlton it was. To be honest, while both the Ritz and Shangri-La are situated by the Songhua River, the Ritz's surroundings genuinely lack proper dining options. The area felt quite desolate and lonely. The only truly comforting and enjoyable aspect of staying here was the vibrant cityscape bustling with traffic and illuminated by countless lights when viewed from a high floor at night. Gazing at the night view and chatting, a sense of contentment naturally arises. That's why I gave this hotel a full score. Of course, I do have a few minor points of feedback, hoping the hotel can make some improvements. This is just my personal opinion and may not represent other guests. 1. The toothbrush bristles were excessively hard, to the point of being able to pierce one's gums. 2. Toothbrushes should ideally be color-coded. When two people stay, having identical toothbrushes makes it very inconvenient to distinguish them. Providing 'his and hers' sets with different colors is standard practice for hotels, yet the Ritz-Carlton surprisingly missed this basic detail. 3. The cotton swab sticks were too flimsy. When trying to clean my ears after a shower to remove water, the stick bent with just a light touch. Even the cheapest cotton swabs shouldn't use such a fragile material. 4. The shampoo was extremely unpleasant to use. This is subjective and not a major issue. 5. A crucial area for improvement is the service. The front desk staff seemed to lack a genuine customer-centric mindset or perhaps management has not empowered them sufficiently. Despite their smiling faces, they often delivered rather insensitive remarks. Moreover, breakfast staff frequently cleared plates at extremely inappropriate times, completely disregarding whether guests were still eating or in the middle of a conversation. 6. Non-guests were roaming freely, playing music loudly on their phones, and children were opening paid snacks from the mini-fridge and eating them endlessly, all without any staff intervention. Meanwhile, actual hotel guests did not receive the attentive and comprehensive service they deserved. 7. For the breakfast wontons, perhaps use a little less filling. Even the staff cooking them felt the current filling was difficult to cook through. With so many guests waiting, it's naturally hard to cook wontons that contain something like a meatball inside. Additionally, the chef really needs to improve the wonton filling, making it juicier and more tender. A tough, dense filling is neither easy to cook nor pleasant to eat. If the chef prepares a tender, flavorful filling, and the wonton-wrapping staff use just a bit less, the wontons would be both easy to cook and delicious.

This hotel should be the best hotel in Heihe. There was no receptionist at the entrance of the hotel. We were a family of three, with a five-year-old child and two large suitcases plus some hand luggage. When we entered the door, we found two men sitting at the reception desk. They were completely out of the way and did not even give us the most basic guidance and greetings. That was it. We prepared to give the child a bath at night, but the water temperature was not good. We called several times and got the reply that the water temperature was like this at night. We could only give the child a simple rinse at night. The child kept saying it was so cold! During the phone communication, they said that someone would be sent to check the water temperature the next morning. If it was not good, we would change the room. However, there was no phone call the next day and no one came to check. We observed that the water temperature was higher in the morning than in the evening and thought it would be fine in the evening. As a result, the water temperature was not good at night. I was speechless. This was the first time I encountered such a situation. I admire this kind of service!

It had been 7 years since my last visit to Harbin, and I still love the city. We were incredibly pleased with the hotel, especially since it was our child's careful selection. The hotel contacted us two hours before our arrival. Upon arrival, as our room wasn't quite ready, the wonderful front desk staff immediately offered us a complimentary upgrade to a family room. Our little one was absolutely thrilled with the room, spending ages playing with the ball pit and slide. The hotel was spotless, which was especially reassuring when traveling with a child. The staff at breakfast were also incredibly thoughtful and attentive. This hotel truly made our Harbin trip start on a high note. We'll definitely be back next time!

The room amenities were new and well-maintained. The location was excellent, conveniently close to the subway station and practically right next to the Harbin Ice and Snow World. The staff were incredibly warm and provided exceptional service, even upgrading our room. The front desk was always helpful, answering all our questions and responding quickly. Our room offered a magnificent panoramic view of the majestic Songhua River, which was truly refreshing, with the Harbin skyline and Sun Island clearly visible. It was genuinely an unforgettable stay.

The hotel boasts an excellent location. Its European-style decor, which a staff member informed me was French-inspired, gave it a truly grand and opulent feel. We were welcomed with complimentary fruit and afternoon tea. Breakfast was lavish, offering both Chinese and Western options, including freshly roasted sausages and, surprisingly, a whole leg of lamb! Just 50 meters to the right upon exiting, you'll find yourself in the prime area of Central Street, surrounded by countless restaurants offering a vast selection of Chinese and Western cuisine. For lunch, we sampled Madieer Western Restaurant. St. Sophia Cathedral and the Songhua River banks are also conveniently just over a 10-minute walk away. The staff were incredibly friendly and accommodating, always going the extra mile. They even gave us candies as a thoughtful farewell gift. Highly recommended!