5-Star Hotels in Heilongjiang, China

The hotel boasts excellent accessibility to public transportation, being just a few train stops away from the ice festival venue, with a cable car station castle and subway (Youyi Gong) conveniently located across the street. It is also within a short walking distance to the nearest mall, which offers a wide variety of dining options. Our family truly appreciated the location. Upon our arrival, we were warmly greeted by a service officer—a lady who assisted us with our luggage to our hotel rooms. She exhibited a friendly demeanor and a commendable service attitude. Additionally, when we were departing, another staff member, whom I believe was named Geoff, helped us with our luggage into the taxi. His friendliness and willingness to assist were noteworthy. Despite the simplicity of their roles, it requires considerable effort to engage with numerous guests daily while maintaining a positive attitude, and they deserve commendation for their dedication. The hotel also features a laundry room with staff available to assist with laundry, which we found to be a thoughtful touch. I particularly enjoyed the additional fruits, tea, and desserts provided in our rooms after housekeeping, offering a delightful surprise after a long day of exploring. The breakfast buffet was generous and reasonably priced. The primary drawback of this hotel pertains to cleanliness. While generally tidy, being an older establishment, it could benefit from increased attention to detail, particularly with vacuuming the carpets. Replacing the carpets with vinyl wood flooring could mitigate dust accumulation and be easier to maintain. Overall, the cleanliness issue is not particularly critical, as we are not overly fussy. I believe the hotel's prime location and the exceptional service provided by the staff significantly enhance its value, and I would not hesitate to book this hotel again.

This stay at the Ritz really impressed me, and I have to give it a big thumbs up! 1. Front desk service From the moment I stepped into the hotel, the warm and friendly front desk staff gave me a feeling of being at home. The check-in procedure was efficient and fast. The staff patiently answered every question I had, and took the initiative to introduce me to the hotel's facilities and surrounding attractions and food, allowing me to find my way in an unfamiliar city in an instant. Their professionalism and enthusiastic service made a good start for my entire journey. 2. Room facilities The room is warm and comfortable, neat and clean, and completely in line with my aesthetics. The bedding is soft and comfortable, allowing me to quickly fall into a sweet dream during a tiring journey. The bathroom facilities are also fully equipped, with a stable hot water supply, sufficient water pressure, and good quality toiletries, exuding a pleasant aroma. The lighting design in the room is clever, whether it is reading or resting, it can create a just right atmosphere. In addition, the hotel also provides free high-speed wireless network with stable signal, allowing me to handle work and keep in touch with family and friends at any time, which is really important for modern travelers. 3. Catering Service The hotel's restaurant offers a wide variety of breakfast options, from traditional Chinese breakfast to Western bread, eggs, milk, etc., which can meet the taste needs of different guests. The ingredients are fresh, the cooking is fine, and the taste is delicious, which allows me to start a new day with a full spirit every day. Moreover, the environment of the restaurant is elegant, the service is thoughtful, and the dining process is very pleasant. 4. Sanitary Conditions The hotel's sanitation is first-class, whether it is the public area or the inside of the room, it is spotlessly clean. There is no odor or debris in the corridors, elevators and other places. The furniture, floors, toilets, etc. in the room have been carefully cleaned and disinfected, which makes me feel very relieved. This also fully reflects the hotel's high attention to the health and comfort of guests. In short, this stay at the Ritz was perfect, and I felt the dedication and hard work of all the staff of the hotel. If I have the opportunity to come to this city again in the future, I will definitely choose this hotel again, and I will not hesitate to recommend it to my friends around me. I hope the hotel can continue to maintain such a high level of service and bring a wonderful accommodation experience to more guests!

The rooms were really old，but staff was friendly and supported as much as they can. The staff was very supportive, child friendly and super fast. I was really impressed. Special thanks to Ms Nalisa Ni- she is amazing. One comment for the hotel,They really need to renew the rooms,Especially the AC,It smelled of mould or something similar

Advantages: The hotel facilities are relatively new, with natural oxygen machines, smart toilets and other facilities. It has a new gray decoration style. The hardware is generally good. The hot spring facilities are also very advanced. There are also several special hot springs such as Yuanyang Hotpot (one side is pepper and the other is orange) It’s fun to wait for fruits). The outdoor hot spring only has a small pool divided into three compartments, but it’s just a bit cold to experience it. The hot spring facilities are large and I think children will like them more. The experience of setting off fireworks is also very nice, and the small gifts such as fruits given when checking in and leaving the hotel are also very heart-warming. There is a park near the hotel where you can hang out, and there are many children's play facilities in it. Disadvantages: The service attitude at the front desk is average, which may also be due to regional personality characteristics (that day, when we were dining at the famous Cheeky Barbeque in the city, the waiters made a lot of noise and quarreled on the spot and drove away several tables of guests). The attitude was stiff when I checked in. I don't know if the waiter was changed when I checked out, but the attitude was better. An intern helped us drag our luggage to check in, only to find that there were other guests waiting in the room who asked to change rooms. They said the first floor was too hot to stay in, and we were on the second floor. The intern was at a loss. Later, the manager was called over the intercom to coordinate and change rooms, indicating that the management was still a bit chaotic.

The hotel is at a prime location, within walking distance from Zhongyang Street. The hotel staff are very friendly and helpful as well. There are light bites and different beverages at the lobby for the guests. Room is very clean and comfortable.

We were delighted to find that our room was spacious and provided ample space for us to relax and unwind. The reading lounge in the room was a lovely addition, allowing us to enjoy some quiet reading time. The bathroom is spacious and clean. The check-in staff were friendly and willing to assist us with any inquiries or requests we had. The helpfulness and courteousness made the check-in process smooth and welcoming. Convenient Location: The hotel's location was truly advantageous, as it was within walking distance of Zhongyang Street, which is known as Asia's longest pedestrian street. This central location allowed us to easily explore and enjoy the vibrant atmosphere of Harbin. The inclusion of breakfast buffet and afternoon tea was a delightful addition to our stay. The hotel offered a decent selection of food during both meals, ensuring that we had a satisfying start to our day and a pleasant afternoon treat. Staff at the restaurant were always attentive and ready to assist us. They provided excellent service and ensured that our dining experience was enjoyable. Their attentiveness added an extra touch of warmth and hospitality to our meals. City Tour Arrangements: We were pleased to discover that the hotel had a local tour arranger at the lobby near the reception area. Ms. Tong Tong, the tour arranger, proved to be extremely helpful in organizing a private car for our city tour. She ensured that our preferences were taken into account and made valuable suggestions for places to explore. Professional and Polite Driver: Our driver for the city tour, Mr. Gwu MiAn, was exceptional in his professionalism and attentiveness. He took us to the places we wanted to visit and made sure we were comfortable throughout the journey. His kind and polite demeanor, coupled with his provision of water to keep us hydrated, added an extra level of comfort to our city tour. Overall, our stay at was memorable and enjoyable. The spacious rooms, clean bathroom, helpful check-in staff, convenient location, inclusion of breakfast buffet and afternoon tea with decent selections, and the attentive restaurant staff all contributed to a positive experience. We highly recommend this hotel to anyone visiting Harbin and seeking a comfortable and convenient stay.

A renowned international hotel, everything is superb but the room price in northeast area seems extremely High. I had some issue with my prebooked hotel Haute, so I decided to stay with Ritz to ease my tension. Upon check-in at Ritz, the reception asked me what time is good for cleaning the room, even though I replied 10am, i did not expect they knocked my door right on the clock, this gave me the pressure I have to leave my room for them. Maybe not enough customers in the hotel? Also hotel staff sent me 4 cans of soft drink one evening?? I would be much happy if they could give me a bottle of Kvass, anything belongs to Harbin.

How to say it, it exceeded expectations too much. I booked the hotel temporarily. Just for the sentence in this good review, ”If the full score is 10, I will give 15 points”, I want to say that I have stayed in many hotels, and this is the only hotel I want to write a small essay to praise. When we arrived at the first floor of the hotel, the housekeeper and the waiter greeted us with a bow of more than 90 degrees. It was really a bit flattered. The lady at the front desk upgraded our room. The housekeeper gave us a comprehensive introduction to the switches and various facilities in the room, which was very considerate. The bathroom brand is good, the bedding is very comfortable, and the experience is very good. When I left, I happened to see the aunt cleaning, squatting on the floor to clean the carpet, and the hygiene details were full marks. You can order Chinese and Western food for breakfast. We ordered steak, and afternoon tea was also 100 points. The location is very close to Harbin Pharmaceutical Factory No. 6. It is a good stay experience and worth recommending. Thank you for the thoughtful care of Miss Wenwen at the front desk. I will come again next time.

No need doubt this hotel. Service was fantastic. Wanted to give special thanks to the Room service lady and the cafe restaurant manager who was on duty for that 2 days. Cleaner was so helpful very fast in cleaning and replenishing stuff although we are resting in the room. One of my child is sick, request from hotel restaurant to pack some light food for the child he would gladly support. High floor with nice view! Money well spent. 😅

From the moment we stepped into the hotel, Tian Hanwen greeted us with enthusiasm and professionalism. He not only checked us in quickly and efficiently, but also introduced the hotel's facilities and services in detail, allowing us to have a clear understanding of the entire holiday environment in a short period of time, like a caring tour guide, opening a wonderful journey for us. During the holiday, Tian Hanwen's care was meticulous. Whether it was helping to book a restaurant seat or recommending nearby tourist attractions and activities based on our interests, he could give just the right suggestions and arrange all the details properly. Tian Hanwen also pays great attention to communication with guests. He would take the initiative to ask us about our living experience in the hotel and solve any problems we encountered in a timely manner. Once the air conditioning in the room had a minor malfunction, we just mentioned it to Tian Hanwen casually, but he immediately contacted the engineering department to come and repair it, and followed up throughout the process to ensure that the problem was completely solved, making us feel at home. In addition to Tian Hanwen's excellent service, the overall performance of the hotel is also very impressive. The hotel has an elegant and pleasant environment, spacious and bright rooms, clean and tidy, complete facilities and well-maintained, and every detail shows the hotel's pursuit of high quality. In terms of catering, whether it is a rich buffet breakfast or exquisite dinner dishes, fresh ingredients are used to cook delicious dishes to satisfy our taste buds. In short, this vacation trip to Yablon Hotel is an unforgettable and wonderful memory, and Tian Hanwen's professional service and the excellent quality of the hotel are indispensable. I will not hesitate to recommend this hotel to my relatives and friends around me, and I hope that the hotel can continue to maintain such a high level of service. I look forward to meeting you next time!

The hotel boasts excellent accessibility to public transportation, being just a few train stops away from the ice festival venue, with a cable car station castle and subway (Youyi Gong) conveniently located across the street. It is also within a short walking distance to the nearest mall, which offers a wide variety of dining options. Our family truly appreciated the location. Upon our arrival, we were warmly greeted by a service officer—a lady who assisted us with our luggage to our hotel rooms. She exhibited a friendly demeanor and a commendable service attitude. Additionally, when we were departing, another staff member, whom I believe was named Geoff, helped us with our luggage into the taxi. His friendliness and willingness to assist were noteworthy. Despite the simplicity of their roles, it requires considerable effort to engage with numerous guests daily while maintaining a positive attitude, and they deserve commendation for their dedication. The hotel also features a laundry room with staff available to assist with laundry, which we found to be a thoughtful touch. I particularly enjoyed the additional fruits, tea, and desserts provided in our rooms after housekeeping, offering a delightful surprise after a long day of exploring. The breakfast buffet was generous and reasonably priced. The primary drawback of this hotel pertains to cleanliness. While generally tidy, being an older establishment, it could benefit from increased attention to detail, particularly with vacuuming the carpets. Replacing the carpets with vinyl wood flooring could mitigate dust accumulation and be easier to maintain. Overall, the cleanliness issue is not particularly critical, as we are not overly fussy. I believe the hotel's prime location and the exceptional service provided by the staff significantly enhance its value, and I would not hesitate to book this hotel again.

This stay at the Ritz really impressed me, and I have to give it a big thumbs up! 1. Front desk service From the moment I stepped into the hotel, the warm and friendly front desk staff gave me a feeling of being at home. The check-in procedure was efficient and fast. The staff patiently answered every question I had, and took the initiative to introduce me to the hotel's facilities and surrounding attractions and food, allowing me to find my way in an unfamiliar city in an instant. Their professionalism and enthusiastic service made a good start for my entire journey. 2. Room facilities The room is warm and comfortable, neat and clean, and completely in line with my aesthetics. The bedding is soft and comfortable, allowing me to quickly fall into a sweet dream during a tiring journey. The bathroom facilities are also fully equipped, with a stable hot water supply, sufficient water pressure, and good quality toiletries, exuding a pleasant aroma. The lighting design in the room is clever, whether it is reading or resting, it can create a just right atmosphere. In addition, the hotel also provides free high-speed wireless network with stable signal, allowing me to handle work and keep in touch with family and friends at any time, which is really important for modern travelers. 3. Catering Service The hotel's restaurant offers a wide variety of breakfast options, from traditional Chinese breakfast to Western bread, eggs, milk, etc., which can meet the taste needs of different guests. The ingredients are fresh, the cooking is fine, and the taste is delicious, which allows me to start a new day with a full spirit every day. Moreover, the environment of the restaurant is elegant, the service is thoughtful, and the dining process is very pleasant. 4. Sanitary Conditions The hotel's sanitation is first-class, whether it is the public area or the inside of the room, it is spotlessly clean. There is no odor or debris in the corridors, elevators and other places. The furniture, floors, toilets, etc. in the room have been carefully cleaned and disinfected, which makes me feel very relieved. This also fully reflects the hotel's high attention to the health and comfort of guests. In short, this stay at the Ritz was perfect, and I felt the dedication and hard work of all the staff of the hotel. If I have the opportunity to come to this city again in the future, I will definitely choose this hotel again, and I will not hesitate to recommend it to my friends around me. I hope the hotel can continue to maintain such a high level of service and bring a wonderful accommodation experience to more guests!

The rooms were really old，but staff was friendly and supported as much as they can. The staff was very supportive, child friendly and super fast. I was really impressed. Special thanks to Ms Nalisa Ni- she is amazing. One comment for the hotel,They really need to renew the rooms,Especially the AC,It smelled of mould or something similar

Advantages: The hotel facilities are relatively new, with natural oxygen machines, smart toilets and other facilities. It has a new gray decoration style. The hardware is generally good. The hot spring facilities are also very advanced. There are also several special hot springs such as Yuanyang Hotpot (one side is pepper and the other is orange) It’s fun to wait for fruits). The outdoor hot spring only has a small pool divided into three compartments, but it’s just a bit cold to experience it. The hot spring facilities are large and I think children will like them more. The experience of setting off fireworks is also very nice, and the small gifts such as fruits given when checking in and leaving the hotel are also very heart-warming. There is a park near the hotel where you can hang out, and there are many children's play facilities in it. Disadvantages: The service attitude at the front desk is average, which may also be due to regional personality characteristics (that day, when we were dining at the famous Cheeky Barbeque in the city, the waiters made a lot of noise and quarreled on the spot and drove away several tables of guests). The attitude was stiff when I checked in. I don't know if the waiter was changed when I checked out, but the attitude was better. An intern helped us drag our luggage to check in, only to find that there were other guests waiting in the room who asked to change rooms. They said the first floor was too hot to stay in, and we were on the second floor. The intern was at a loss. Later, the manager was called over the intercom to coordinate and change rooms, indicating that the management was still a bit chaotic.

The hotel is at a prime location, within walking distance from Zhongyang Street. The hotel staff are very friendly and helpful as well. There are light bites and different beverages at the lobby for the guests. Room is very clean and comfortable.

We were delighted to find that our room was spacious and provided ample space for us to relax and unwind. The reading lounge in the room was a lovely addition, allowing us to enjoy some quiet reading time. The bathroom is spacious and clean. The check-in staff were friendly and willing to assist us with any inquiries or requests we had. The helpfulness and courteousness made the check-in process smooth and welcoming. Convenient Location: The hotel's location was truly advantageous, as it was within walking distance of Zhongyang Street, which is known as Asia's longest pedestrian street. This central location allowed us to easily explore and enjoy the vibrant atmosphere of Harbin. The inclusion of breakfast buffet and afternoon tea was a delightful addition to our stay. The hotel offered a decent selection of food during both meals, ensuring that we had a satisfying start to our day and a pleasant afternoon treat. Staff at the restaurant were always attentive and ready to assist us. They provided excellent service and ensured that our dining experience was enjoyable. Their attentiveness added an extra touch of warmth and hospitality to our meals. City Tour Arrangements: We were pleased to discover that the hotel had a local tour arranger at the lobby near the reception area. Ms. Tong Tong, the tour arranger, proved to be extremely helpful in organizing a private car for our city tour. She ensured that our preferences were taken into account and made valuable suggestions for places to explore. Professional and Polite Driver: Our driver for the city tour, Mr. Gwu MiAn, was exceptional in his professionalism and attentiveness. He took us to the places we wanted to visit and made sure we were comfortable throughout the journey. His kind and polite demeanor, coupled with his provision of water to keep us hydrated, added an extra level of comfort to our city tour. Overall, our stay at was memorable and enjoyable. The spacious rooms, clean bathroom, helpful check-in staff, convenient location, inclusion of breakfast buffet and afternoon tea with decent selections, and the attentive restaurant staff all contributed to a positive experience. We highly recommend this hotel to anyone visiting Harbin and seeking a comfortable and convenient stay.

A renowned international hotel, everything is superb but the room price in northeast area seems extremely High. I had some issue with my prebooked hotel Haute, so I decided to stay with Ritz to ease my tension. Upon check-in at Ritz, the reception asked me what time is good for cleaning the room, even though I replied 10am, i did not expect they knocked my door right on the clock, this gave me the pressure I have to leave my room for them. Maybe not enough customers in the hotel? Also hotel staff sent me 4 cans of soft drink one evening?? I would be much happy if they could give me a bottle of Kvass, anything belongs to Harbin.

How to say it, it exceeded expectations too much. I booked the hotel temporarily. Just for the sentence in this good review, ”If the full score is 10, I will give 15 points”, I want to say that I have stayed in many hotels, and this is the only hotel I want to write a small essay to praise. When we arrived at the first floor of the hotel, the housekeeper and the waiter greeted us with a bow of more than 90 degrees. It was really a bit flattered. The lady at the front desk upgraded our room. The housekeeper gave us a comprehensive introduction to the switches and various facilities in the room, which was very considerate. The bathroom brand is good, the bedding is very comfortable, and the experience is very good. When I left, I happened to see the aunt cleaning, squatting on the floor to clean the carpet, and the hygiene details were full marks. You can order Chinese and Western food for breakfast. We ordered steak, and afternoon tea was also 100 points. The location is very close to Harbin Pharmaceutical Factory No. 6. It is a good stay experience and worth recommending. Thank you for the thoughtful care of Miss Wenwen at the front desk. I will come again next time.

No need doubt this hotel. Service was fantastic. Wanted to give special thanks to the Room service lady and the cafe restaurant manager who was on duty for that 2 days. Cleaner was so helpful very fast in cleaning and replenishing stuff although we are resting in the room. One of my child is sick, request from hotel restaurant to pack some light food for the child he would gladly support. High floor with nice view! Money well spent. 😅

Very nice rooms and good breakfast. Location a little in the middle of new town construction sites. The mall 10 mins walk away is great for shopping and restaurants. The hotel restaurant only offered breakfast but it was ok to order deliveries in. Hotel is slightly weird in that it’s also seems to be a neo natal staycation hotel with many nurses and families members hanging out in corridors at all times of night. Main issue with the rooms was that they were 28 degrees C and there was no way to cool them down slightly to be able to sleep well. Opening the windows didn’t help and the hotel aircon was understandably set to heating the room - maybe something they can think about. Nice hotel and a good stay- just didn’t sleep well.

From the moment we stepped into the hotel, Tian Hanwen greeted us with enthusiasm and professionalism. He not only checked us in quickly and efficiently, but also introduced the hotel's facilities and services in detail, allowing us to have a clear understanding of the entire holiday environment in a short period of time, like a caring tour guide, opening a wonderful journey for us. During the holiday, Tian Hanwen's care was meticulous. Whether it was helping to book a restaurant seat or recommending nearby tourist attractions and activities based on our interests, he could give just the right suggestions and arrange all the details properly. Tian Hanwen also pays great attention to communication with guests. He would take the initiative to ask us about our living experience in the hotel and solve any problems we encountered in a timely manner. Once the air conditioning in the room had a minor malfunction, we just mentioned it to Tian Hanwen casually, but he immediately contacted the engineering department to come and repair it, and followed up throughout the process to ensure that the problem was completely solved, making us feel at home. In addition to Tian Hanwen's excellent service, the overall performance of the hotel is also very impressive. The hotel has an elegant and pleasant environment, spacious and bright rooms, clean and tidy, complete facilities and well-maintained, and every detail shows the hotel's pursuit of high quality. In terms of catering, whether it is a rich buffet breakfast or exquisite dinner dishes, fresh ingredients are used to cook delicious dishes to satisfy our taste buds. In short, this vacation trip to Yablon Hotel is an unforgettable and wonderful memory, and Tian Hanwen's professional service and the excellent quality of the hotel are indispensable. I will not hesitate to recommend this hotel to my relatives and friends around me, and I hope that the hotel can continue to maintain such a high level of service. I look forward to meeting you next time!

The hotel is newly opened. The environment and service are really great. The room is super warm and the space is very large. The bed in the main room is very comfortable to sleep in. The breakfast in the hotel is also very delicious. It is very convenient to go directly to the ski slopes out of the back door of the hotel.

We upgraded to a terrace room, which is very beautiful. The decoration is really high-end. When we arrived at the site, we felt that the effect was better than the photos. We didn't make any mistakes. We saw the sound insulation problem mentioned before. After living there, we felt that the sound insulation was not bad. The sleeping experience was good! There was a butler upstairs to take the luggage. I like this place and have recommended it to my friends a long time ago.

The experience was perfect. The hotel is in an excellent location with convenient transportation and complete surrounding facilities. The room is warm and elegant, and the bedding is soft and comfortable, which made me sleep well. The bathroom is clean and tidy, and the toiletries are of high quality. The staff is warm and thoughtful, from the attentive guidance at check-in to the responsiveness during the stay, which made me feel cared for. The hotel's catering is also excellent, and the rich breakfast variety meets different tastes.

The hotel butler service is very considerate! From the moment we made the reservation, the butler followed up throughout the process and answered all our questions. After arriving at the hotel, he was even more caring, not only helping us plan the tour route, but also carefully reminding us of various precautions. During the tour, we could contact the butler at any time, and any needs were responded to quickly, just like having a close friend accompany us, making us feel the warmth and peace of mind of home in the snow town.

The stay experience was very good. The administrator Qianqian was very considerate and prepared flowers and longevity noodles for my birthday. I will come again next time I come to Mudanjiang! Hygiene: very clean Service: very thoughtful Facilities: very complete

A very value-for-money experience, the room is very cozy, the big bed is very warm and comfortable, the bathroom with separate wet and dry areas, the toilet is intelligent and user-friendly, the toiletries taste good, and the restaurant with Bauhaus decoration style is very impressive. , the food tastes great, and the price-performance ratio exceeds expectations. Oh, and the coffee tastes good too👍Like it👍

I was very surprised by the hotel stay! I must give a big praise! I chose to stay here because I was going to Xuexiang. First of all, the location is very good, very close to the highway exit and the city center. The hotel yard is very large, with many big trees. It is very photogenic after the snow. I guess the scenery is beautiful all year round. Parking is very convenient. There is an underground parking lot, which is great for winter! It was also very atmospheric when Christmas was coming. There was a Christmas tree as soon as I entered the yard. The decoration was very beautiful. The lobby was also very spacious. The front desk check-in efficiency was very high and professional. I was very satisfied with the arranged room. The scenery was very good, and the lighting was good and bright. Recommended local food, warm, thoughtful, considerate service, able to let us feel the high-quality service level, the room bedding is comfortable, the facilities are complete, clean and tidy, the room aunt service is warm, friendly, efficient and timely, the water temperature is good, the water pressure is high, the Wi-Fi signal is also good, the office is convenient, the breakfast is delicious and rich in quality, and the check-out also helped me with the luggage, which was very thoughtful and helped to call a car. It can be said that everything is available and responsive, especially Ms. Wen, Ms. Xu, Ms. Cheng, and Ms. Zhang at the front desk. The service is very warm and thoughtful, which makes me feel at home. I will stay here again in the future. I recommend it to everyone