5-Star Hotels in Heilongjiang, China

Its a pleasant experience staying in the hotel. We were very appreciative of Manager Jenny who made us very nice 3D imprint yogurt & also inform the chef to pack some finger food / pastry for us next morning after hearing we are leaving by 530 in the morning. The service exceeeded what we expected so we will surely return again. The hotel also gave us a free cake & the rooms were nice as it allows for 5 of us to stay inside comfortably with 4 bathrooms. The kids had their own beds & rooms which is good!

From the moment I stepped into the hotel, I understood the true definition of ”luxury.” The European palace-style decor was elegant and grand, with artwork adorning the walls and carpets so plush my toes sank into them – every detail exuded centuries of refined taste. The service was impeccable; the concierge proactively took my luggage, the front desk staff handled check-in with patience and meticulousness, and they even remembered my niche preferences. I felt genuinely cared for, like family, with absolutely no sense of distance. The room's design was a work of art. Soft, apricot-colored bathrobes, fresh-cut roses replenished daily, custom fragrances lingering in the air, and an electric curtain that revealed a stunning view. The bedding was incredibly soft and comfortable, instantly melting away travel fatigue. The bathroom was spacious with practical double sinks, and the amenities were top-notch. Taking a bath while watching the mirror TV added a wonderful touch of ceremony. The dining experience was equally impressive. The breakfast buffet was displayed like an art exhibition, with fresh and exquisite ingredients. The chef even thoughtfully brought out freshly made Eggs Benedict. The custom cocktails at the Hemingway Bar were rich and smooth, and their extensive wine collection was simply astounding. From the attentive service in the public areas to the thoughtful details in the room, this stay created unforgettable and beautiful memories. This hotel truly lives up to its reputation as a synonym for top-tier luxury. Everything, from the facilities to the service, was exceptional. It absolutely deserves a five-star recommendation, and I will definitely choose to stay here again on my next trip!

The room was clean and odor-free, with excellent heating and a humidifier. They even provided fresh fruit. The service was top-notch; staff were always responsive to our requests. The breakfast, afternoon tea, and late-night snacks were a thoughtful touch. Staying here truly felt like coming home. When my suitcase handle got stuck during check-in, the concierge quickly called for a technician to fix it, which was a huge relief. The location is convenient, and it felt very safe walking back to the hotel late at night. My only minor complaint about the facilities is the steps at the entrance, which aren't ideal for guests with disabilities. However, this doesn't diminish my overall positive impression of the hotel.

This stay was absolutely perfect! The front desk staff were incredibly warm and thoughtful throughout, patiently answering all my questions during check-in. Their detailed and considerate service immediately made me feel right at home. The hotel facilities were comprehensive, and the guest room details, such as smart devices and toiletries, were perfectly set up – both practical and high-quality, fully meeting all my travel needs. The value for money exceeded all expectations; for such excellent hardware and service, the price was surprisingly affordable, clearly superior to other hotels of the same standard in the same area. The restaurant's food was a delightful surprise. The breakfast offered a rich and diverse selection, from Chinese stir-fries to Western desserts, all made with fresh ingredients and authentic flavors. The afternoon tea was particularly cozy and therapeutic, with exquisite pastries paired with aromatic coffee. I genuinely recommend this place to every traveler. Next time I visit this city, I will definitely choose to stay here again! This was already my second visit. Oh, and they even give you a farewell gift when you check out! [Facepalm][Facepalm][Facepalm][Strong][Strong]

I made a last-minute decision to visit Harbin, and after much deliberation between several hotels, I finally settled on PuYan, and it turns out I made the right choice! The hotel's location is excellent, right by the Songhua River, offering beautiful views and convenient taxi access directly outside the entrance for pick-ups and drop-offs. They even upgraded our room, and my child had a wonderful birthday there. The service was very warm and welcoming, and the robot delivery service was incredibly convenient. They provide disposable bathtub and toilet covers daily, along with a turndown milk service. Complimentary tea and coffee are available in the lobby. It was a perfect stay, and I look forward to returning to Harbin again.

A very nice hotel. The bathroom, washroom, shower room and bed are separated, which does not affect sleepers. The double room has two washbasins, which is great! The breakfast is also very good, and there is also a rich afternoon tea, but the parking is a little bit difficult

Very bad attitude towards Russian tourists. Terrible check-in. Everything was paid for and booked in advance, the receptionist, perfectly understanding that the tourists are from Russia, turns on the translator for any language, but not Russian. For a long time we could not understand why we were not being checked in and what they wanted from us, then through our translator we understood that we needed to pay an extra 1000 yuan for using equipment. Such conditions were not agreed upon, of course we refused to pay extra, after which we were told that all equipment would be taken out of the room! Of course, I started to swear. The administrator came out to the noise, said that there was no need to pay extra, just a deposit of 500 yuan. We paid. We received the keys. They gave us the keys silently, they did not explain anything about what we could use, what was in the hotel, what was in the room. Sort it out yourselves. We went up to the room. On a very dirty light carpet. A suite. Unpleasant smell and very, very dirty carpets. The same dirty podium for the tea ceremony. And this is a suite! Two pillows for three. They didn't give us a third. We didn't pay extra 1000 yuan, they closed the minibar from us! I have never encountered such brutality. The TV didn't work. The kettle was leaking. The overhead shower also didn't work, the shower head was on a stiff hose. They didn't replenish the tea set or hygiene items. When we paid for a suite in a 5* hotel, we wanted to get maximum comfort, but we got hellish check-in and terrible attitude. This is a very, very bad hotel. I don't recommend it to anyone.

It was awesome hotel with superb service from top to bottom. From the time we reached there butler and service staff to welcome us. The reception is at 54 floor, you have take the escalator up and register your stay. Then take the second escalator down to your room of another escavator is you are staying in executive suites. Very interesting, to get down you need to go up to level 54 and take the lift down. To get to the bar u need to take the lift 58. Very nice lounge with interesting cocktails. They use electric toilet bowl which is convenient when the very cold. Been staying here 3 nights when I reached Will come back and stay in the hotel again if I am back to Harbin.

The environment at this star-rated hotel truly exceeded expectations this stay. From the moment I stepped into the lobby, I was enveloped by a sense of luxury. The high ceilings and exquisite decor, coupled with the dazzling crystal chandeliers, were breathtaking. A subtle, pleasant fragrance permeated the air, instantly melting away travel fatigue. Every detail exuded high-end taste. I thoroughly enjoyed the afternoon tea at the lobby bar; the service was warm and attentive. Check-in was incredibly efficient, with the staff constantly smiling and providing excellent service – truly top-notch. Service: Very enthusiastic. Restaurant: The hotel's buffet restaurant was beautifully lit, bright yet soft, with pleasant and elegant music. The tables were neatly arranged, and the facilities were comprehensive, creating a wonderful atmosphere. The food was fresh and the variety was extensive, catering to different preferences. Highly recommended.

Traveling to Harbin with my kids, we chose the Harbin Huate Hotel, which is right next to Central Street. The location is absolutely fantastic; you step out and you're on Central Street. We could walk to many attractions like the Flood Control Memorial Tower, the Songhua River banks, St. Sophia Church, and the Railway Bridge. It was perfect for family travel because when the kids got tired, we could just head back to the hotel to rest and then set out again. The hotel also has a parking lot right at the entrance, which is great for those traveling by car. The manager at the front desk was incredibly warm and attentive, even helping us upgrade to a larger room. Overall, we were very satisfied with our stay and highly recommend it to friends!