5-Star Hotels in Heilongjiang, China

We had a really great stay in the biggest room ever - biggest toilet with the best view as well. Breakfast service was impeccable - and we would like to thank Ms Air 刘金玲 for her top notch service and attention to details, and made us felt at home since day 1 when she could recognise us when we went for breakfast on day2 :) side note was that the housekeeping service may not be as attentive - did not top up our shower gel for 2 days - and we had to leave a note to request for it especially. In all, location was great, view is outstanding, and hotel staff service is commendable! :)

First, my overall impression: what a delightful surprise! I initially came with low expectations, assuming hotels near tourist attractions wouldn't be exceptional. However, from the moment we were greeted, to the front desk, and the incredibly attentive staff we saw everywhere, I truly felt, 'This is what a five-star hotel should *really* be like!' A huge thank you to all the staff for their warm and attentive service. My baby absolutely loved the upgraded family room, which was thoughtfully equipped with their favorite toys, including a rocking horse and a small slide. The complimentary fruit was perfectly sweet, and the desserts were both exquisite and delicious. A special shout-out to the breakfast! They had hot noodle soup perfect for babies – the noodles were wonderfully springy, and the broth was delightfully light. My baby's 'clean plate club' moment was proof enough of the amazing culinary skills of the kitchen staff! Reflecting on our stay, I can truly say we felt completely at home. Thank you for every genuine greeting and warm smile. We'll definitely be choosing to stay here again on our next visit! 🥰

This hotel just opened this year, and while I initially thought it was a bit pricey, after my stay, I felt it was incredibly good value for money. 1. The hotel includes ski passes with unlimited usage, and you can ski directly in and out of the hotel, which is extremely convenient. 2. All ski equipment is included, making things even easier. 3. The hotel's resort assistant, Zhang Qing, was incredibly responsible. We had a private ski instructor, and she guided us through all the procedures, even helping us put on our boots and organize the kids' ski clothes. She was truly excellent. 4. Front desk receptionist Zhang Baolong was also fantastic. He helped us with our luggage, and even gave the kids a toiletries set and candy. His attitude was superb as well.

We had a very good experience staying in Yabu Loni Hotel at Yabuli. We were pleasantly surprised by the warm reception we receive from our hotel guide 初长月. She assisted us to check into our hotel room early which allow us to settle in quickly. Arranging for ski lessons and equipment was also a breeze with her help. Her enthusiasm, energy and smile is something that makes our stay so much fun and enjoyable. And she is always just a call away. As for the hotel room, it is a little dated but nevertheless still very clean and nice. I would certainly hope that they can improve on the breakfast, the range is pretty limited. The location of the hotel is fantastic and it is just right besides the cable car that bring you to the top of the ski resort. It is also right next to Club Med.

I stayed here once last year and found the service in general to be quite ordinary, not proactive or particularly enthusiastic. This year, I booked two nights for a concert and was pleasantly surprised to find the service had improved tremendously. Both during check-in and check-out, staff were immediately available to help with luggage, which was also delivered directly to my room. On Sunday, when housekeeping came to clean the room, I just requested a refill of drinking water, fresh towels, and trash removal. The cleaning attendant even brought me extra bottles and kindly mentioned she was on the same floor, so I could reach out to her anytime if I needed anything else. Since I had an early flight and had to leave at 5 AM, the front desk proactively offered a packed breakfast service. The restaurant staff carefully noted my requests and prepared a huge bag full of items. It was still warm even after I reached the airport. It included soy milk, millet porridge, *youtiao* (fried dough sticks), eggs, purple sweet potato buns, steamed yam, lettuce salad, and an apple – truly everything I could have wished for. The portion was generous, filling, and nutritious, absolutely perfect for a breakfast lover like me. Many thanks for the excellent service! Please keep up the great work. I will definitely be returning! The only minor drawback was the absence of a USB wall adapter in the room, which meant the multi-functional charging cable provided couldn't be used. The photo shows the leftover breakfast I took home after eating a significant portion – highly recommended!

The Ritz-Carlton is essentially the go-to choice for hotels in Harbin. Not that it's perfect, but frankly, hotel options in Harbin are quite limited. The Shangri-La feels too old and dated, and I wasn't keen on staying across the Songhua River, as the Songbei area seems to lack the quintessential urban charm of Harbin. So, the Ritz-Carlton it was. To be honest, while both the Ritz and Shangri-La are situated by the Songhua River, the Ritz's surroundings genuinely lack proper dining options. The area felt quite desolate and lonely. The only truly comforting and enjoyable aspect of staying here was the vibrant cityscape bustling with traffic and illuminated by countless lights when viewed from a high floor at night. Gazing at the night view and chatting, a sense of contentment naturally arises. That's why I gave this hotel a full score. Of course, I do have a few minor points of feedback, hoping the hotel can make some improvements. This is just my personal opinion and may not represent other guests. 1. The toothbrush bristles were excessively hard, to the point of being able to pierce one's gums. 2. Toothbrushes should ideally be color-coded. When two people stay, having identical toothbrushes makes it very inconvenient to distinguish them. Providing 'his and hers' sets with different colors is standard practice for hotels, yet the Ritz-Carlton surprisingly missed this basic detail. 3. The cotton swab sticks were too flimsy. When trying to clean my ears after a shower to remove water, the stick bent with just a light touch. Even the cheapest cotton swabs shouldn't use such a fragile material. 4. The shampoo was extremely unpleasant to use. This is subjective and not a major issue. 5. A crucial area for improvement is the service. The front desk staff seemed to lack a genuine customer-centric mindset or perhaps management has not empowered them sufficiently. Despite their smiling faces, they often delivered rather insensitive remarks. Moreover, breakfast staff frequently cleared plates at extremely inappropriate times, completely disregarding whether guests were still eating or in the middle of a conversation. 6. Non-guests were roaming freely, playing music loudly on their phones, and children were opening paid snacks from the mini-fridge and eating them endlessly, all without any staff intervention. Meanwhile, actual hotel guests did not receive the attentive and comprehensive service they deserved. 7. For the breakfast wontons, perhaps use a little less filling. Even the staff cooking them felt the current filling was difficult to cook through. With so many guests waiting, it's naturally hard to cook wontons that contain something like a meatball inside. Additionally, the chef really needs to improve the wonton filling, making it juicier and more tender. A tough, dense filling is neither easy to cook nor pleasant to eat. If the chef prepares a tender, flavorful filling, and the wonton-wrapping staff use just a bit less, the wontons would be both easy to cook and delicious.

This hotel should be the best hotel in Heihe. There was no receptionist at the entrance of the hotel. We were a family of three, with a five-year-old child and two large suitcases plus some hand luggage. When we entered the door, we found two men sitting at the reception desk. They were completely out of the way and did not even give us the most basic guidance and greetings. That was it. We prepared to give the child a bath at night, but the water temperature was not good. We called several times and got the reply that the water temperature was like this at night. We could only give the child a simple rinse at night. The child kept saying it was so cold! During the phone communication, they said that someone would be sent to check the water temperature the next morning. If it was not good, we would change the room. However, there was no phone call the next day and no one came to check. We observed that the water temperature was higher in the morning than in the evening and thought it would be fine in the evening. As a result, the water temperature was not good at night. I was speechless. This was the first time I encountered such a situation. I admire this kind of service!

I stayed here four years ago. The location is excellent, very close to Central Street and right by the Songhua River. The hotel's design is unique and intricate, but it seems there are some maintenance issues. The room doors are very heavy, and the wallpaper is severely warped. The breakfast isn't as good as it used to be either! Room service was lacking. There was no bath mat, and I found a small bug 🐛 on the bed sheet. That night, I just felt uncomfortable. The next morning, I found a small bug, so I left a note in the room asking for the sheets and duvet cover to be changed. One of the TVs wouldn't produce any sound no matter what I did. I eventually called staff for help. When they arrived, they mentioned that this is a common problem in many rooms and that you just need to pull out the key card, wait a bit, and then reinsert it. With so many issues, and considering the price isn't cheap, it's really poor value for money. The only good thing is the excellent location.

While the facilities might not be brand new, they are impeccably maintained. Bedside outlets and USB ports are readily available, along with a variety of charging cables for different devices – a very thoughtful touch. Our suite also featured a capsule coffee machine and complimentary Evian water. The views are simply unbeatable, though my only minor complaint is that the sunset was unfortunately obstructed by the adjacent building. The bedding was also exceptionally comfortable. A small suggestion: it would be great if bathtub covers were provided, as we had to bring our own. The executive lounge offerings weren't extensive, but the quality was quite good. The light meals were delicious, and the staff were very friendly. The front desk and concierge services were absolutely excellent, truly commendable. We had an 8:30 PM flight, and they kindly arranged a late check-out for us, which was incredibly helpful and prevented any inconvenience. Truly fantastic service! Breakfast was outstanding! We chose the more extensive first-floor restaurant over the executive lounge. It offered a great selection of local specialties, showing real attention to detail, and was available until 10:30 AM, which was perfect. The pool offered absolutely breathtaking views! Swimming while enjoying the panoramic scenery and blue skies with white clouds was an absolute delight. I would definitely choose this hotel again on my next visit to Harbin.

It was like a dream of Paris; I absolutely loved this hotel! As my child said, this hotel is even more beautiful than those in Paris! The front desk staff, Zhao Yihan, was charming and incredibly kind, professionally assisting us with a swift check-in. The rooms were luxurious and comfortable, much to the delight of both the seniors and children in our group. Breakfast was superb, truly exceeding five-star quality. The dishes were exquisite and thoughtfully prepared, cleverly incorporating local Northeastern specialties; they even served freshly made Guobaorou directly to our table! The afternoon tea was exceptional, with a wonderfully refined ambiance that brought us immense joy! The hotel's location was ideal, a tranquil oasis amidst the city's hustle and bustle, with Central Street just a 50-meter walk away. Every staff member was warm and genuine, making our experience truly delightful. Lizzy Hotel set the perfect tone for our first impression of Harbin – a perfect 10/10! We'll certainly be back if we get the chance!