Very good service from the staff. The cleanliness was quite good. The restaurant offers a few dishes, but I found the food and service to be very good. The breakfast is somewhat limited, but good. The gym is well-equipped and quite spacious. I would return.
The hotel is very good. I have been to three cities and this is the best. The service is very good. They even rolled up my charging cable, arranged my face towels, and hung my clothes. If you want to use a computer, you can also use the hotel's Apple all-in-one computer. There are special rooms with computers and copying services.
Since checking in …a complete nightmare, I did my reservation and prepaid online with Trip and I was told by the hotel staff that they had no record of the payment and they wouldn’t allow me in, until i called trip and after 1 hour they allowed me in.
I also wanted to order room service, there were no menus and their “online service” was not working… the rooms are a bit old and their ac wasn’t working either surprise surprise…
There’s plenty of options in Puebla … don’t bother staying here it’s very overrated….
The room is spacious, the facilities are complete, and the environment is elegant.
I have always liked and recommended Marriott Hotel. This time, it was a pleasant experience for both body and mind.
The front desk service was warm and thoughtful, very professional, thumbs up👍
The environment is very good, very close to the place of business trip, very convenient nearby, there are convenience stores and shopping malls, the business district is also very safe, and the waiter is very good. The sheets are very clean.
Reserve with animals, mentions communicating with the hotel for the cost, I communicated mentioned cost of 480 per animal stay and arrived charge of 350 per night, did not respect the information provided by phone, The lady who attended was night Thursday and mentioned that policies are different in the application than in the hotel and that it was the only way they accepted the pet, in a good restaurant service by the specific staff of Mr Marcelino who is the turn of the afternoon , he gave guidance and accessed you treat, sad that the portions are very small for the cost, and have very good season , The pet could only walk in the room and green area being a petfriendly hotel did not allow it in all its facilities, gym only has walking handle and static bike, very good place for accommodation**** but definitely needs to improve your policies , The treatment of your reception staff and the completion of the petfriendly .
A little better than the hotel chain, certainly not up to 4 stars in the country, but the environment is relatively good compared to that place, next to the Outlets, convenient to eat. No slippers and toothbrush toothpaste. The biggest problem is that the hot water is too slow for 10 minutes, as if it is only at night and in the morning, the temperature is unstable.
Hotel near Puebla Centro,Puebla100% of visitors choose this area
MMargaret88C2025.03.15
The hotel is beautiful with great amenities. It has a very nice restaurant on premise; and beautiful outdoor space. It has a decent size pool and Jacuzzi that looked very inviting. I also had a last min spa treatment that was very relaxing. The room was clean, spacious and comfortable. I’d stay there again!
Hotel near Puebla Centro,Puebla100% of visitors choose this area
Welcome to voco Royalty Puebla Downtown, a stylish and welcoming hotel in the heart of Puebla, Mexico. Enjoy thoughtfully designed accommodations featuring plush bedding, high-speed Wi-Fi, and select rooms where you can admire an unparalleled view of the magnificent Puebla Cathedral right from your window.Nestled in vibrant downtown Puebla, our hotel places you just steps away from iconic landmarks like the Zócalo, Puebla Cathedral, and the Amparo Museum. Stroll through charming cobblestone streets lined with colorful colonial architecture, bustling markets, and traditional eateries that capture the rich flavors of local culture.Delight in the culinary excellence of our Royalty restaurant—celebrated by Poblanos for its delicious dishes that preserve the authentic tastes of Puebla’s gastronomy. Savor traditional specialties such as mole, chalupas, and cemitas, along with other exquisite creations that showcase the city’s culinary heritage.After a day of exploring, unwind at our on-site bar, where authentic flavors meet contemporary dining. At voco Royalty Puebla Downtown, we combine warm hospitality, personalized service, and an inviting ambiance to ensure your stay is both vibrant and memorable.
Very Good
100 reviews
9.2/10
Price from
PHP 4,402
per night
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8.8/10
GGuest UserThe hotel is very good. I have been to three cities and this is the best. The service is very good. They even rolled up my charging cable, arranged my face towels, and hung my clothes. If you want to use a computer, you can also use the hotel's Apple all-in-one computer. There are special rooms with computers and copying services.
VVillitaSince checking in …a complete nightmare, I did my reservation and prepaid online with Trip and I was told by the hotel staff that they had no record of the payment and they wouldn’t allow me in, until i called trip and after 1 hour they allowed me in.
I also wanted to order room service, there were no menus and their “online service” was not working… the rooms are a bit old and their ac wasn’t working either surprise surprise…
There’s plenty of options in Puebla … don’t bother staying here it’s very overrated….
海海婕📍The location is really good, you’re btwn Angelopolis and Juan Pablo II
👩🏻💻in my experience the reception was not good, the girl in front desk was unfriendly, you need to do your own check in (scanning a QR) and the lady only give you the key card
🛏️room is very austere, not cozy, looks old; but the bed is comfortable
🚽🚿bathroom is big, has towels, soap 🧼 and shampoo. The hand wash basin has mold and the shower floor was wet
🅿️ Parking is ok but is not only for hotel guests, which makes you feel a bit insecure.
MMargaret88CThe hotel is beautiful with great amenities. It has a very nice restaurant on premise; and beautiful outdoor space. It has a decent size pool and Jacuzzi that looked very inviting. I also had a last min spa treatment that was very relaxing. The room was clean, spacious and comfortable. I’d stay there again!
GGuest UserLocated in the historic old town and very convenient for city walks.
If you can live on the third floor, you can stay quieter, because the downstairs feels like a youth hostel. Of course, if the bar next door sings at night, all the guests will have to listen and enjoy it until midnight
CCHAOA little better than the hotel chain, certainly not up to 4 stars in the country, but the environment is relatively good compared to that place, next to the Outlets, convenient to eat. No slippers and toothbrush toothpaste. The biggest problem is that the hot water is too slow for 10 minutes, as if it is only at night and in the morning, the temperature is unstable.
AAnnie-123The room is spacious, the facilities are complete, and the environment is elegant.
I have always liked and recommended Marriott Hotel. This time, it was a pleasant experience for both body and mind.
The front desk service was warm and thoughtful, very professional, thumbs up👍
RRahmanEverything was perfect, but I was always asking them to put extra bottles of water in the room (( they didn’t)) and once I called reception to ask for water he say (( we are running out of drinking water, you have to buy in the shop near 24/7)) what is wrong with you guys??? No water??? Are you serious??
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