The breakfast variety is too small, two points can be checked in, waiting for the stay, the waiter will not provide free drinking water. Service attitude is general, not as good as treating white people warmly.
I have stayed in this hotel many times and highly recommend it. The environment, hygiene and facilities are all first-class. Most of the staff provide very good service. This bad review is because the hotel did not find the order for one of the three rooms I booked in the system, even though I had shown them my order. A front desk staff even asked to see my payment record. In the end, the hotel finally found all the orders in the system. Because of the hotel's mistake, I had a very unpleasant experience on this trip. I feel that it is very rude for the hotel staff to check my payment record when I have already shown the order. I hope the hotel room will apologize.
The whole resort staff are very friendly and nice. The breakfast and dinner are really good with a wide variety of choices . However , the rooms and amenities need a bit of refurnishing as it starts to see slightly dated. The toilet needs to be cleaner as there seems to be some hard white spots appearing on the levers. The entertainment room also needs to be maintained.
Overall , we still had a good stay nevertheless
With a stay at Mzima Beach in Diani Beach, you'll be on the beach, within a 10-minute drive of Diani Beach and Kongo Mosque. This beach hotel is 25.7 mi (41.4 km) from Nyali Beach and 27.1 mi (43.7 km) from Bamburi Beach.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and multilingual staff. A roundtrip airport shuttle is complimentary (available on request).
Make yourself at home in one of the 20 individually furnished guestrooms, featuring refrigerators and Smart televisions. Rooms have private furnished patios. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature showers, designer toiletries, and hair dryers.
Swahili Beach Resort is a great all inclusive resort in Diani Beach in Kenya. It's perfect as a base for staying in the area, with everything you need included. The rooms are spacious, the staff are incredible (and I mean incredible - nothing is too much trouble for them, they are so polite and will really go to great lengths to help you).
The only issue is that if the resort puts you in a room that is different to what you've booked (in our case, we booked a Standard room and we got given a Superior room), it can be difficult for them to find your reservation in their backend systems.
So ensure you go in with printed proof of your reservation and payment, and eventually it will all get sorted.
Otherwise, it's amazing, the Dawa drinks are top notch and the rooms are spacious and inviting.
Its a great location and service is good but learned in my stay that I could have gotten better for the price I paid there but overall it great
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AAnonymous UserThe whole resort staff are very friendly and nice. The breakfast and dinner are really good with a wide variety of choices . However , the rooms and amenities need a bit of refurnishing as it starts to see slightly dated. The toilet needs to be cleaner as there seems to be some hard white spots appearing on the levers. The entertainment room also needs to be maintained.
Overall , we still had a good stay nevertheless
MMathNerdSwahili Beach Resort is a great all inclusive resort in Diani Beach in Kenya. It's perfect as a base for staying in the area, with everything you need included. The rooms are spacious, the staff are incredible (and I mean incredible - nothing is too much trouble for them, they are so polite and will really go to great lengths to help you).
The only issue is that if the resort puts you in a room that is different to what you've booked (in our case, we booked a Standard room and we got given a Superior room), it can be difficult for them to find your reservation in their backend systems.
So ensure you go in with printed proof of your reservation and payment, and eventually it will all get sorted.
Otherwise, it's amazing, the Dawa drinks are top notch and the rooms are spacious and inviting.
AAnonymous UserI have stayed in this hotel many times and highly recommend it. The environment, hygiene and facilities are all first-class. Most of the staff provide very good service. This bad review is because the hotel did not find the order for one of the three rooms I booked in the system, even though I had shown them my order. A front desk staff even asked to see my payment record. In the end, the hotel finally found all the orders in the system. Because of the hotel's mistake, I had a very unpleasant experience on this trip. I feel that it is very rude for the hotel staff to check my payment record when I have already shown the order. I hope the hotel room will apologize.
GGuest UserThe breakfast variety is too small, two points can be checked in, waiting for the stay, the waiter will not provide free drinking water. Service attitude is general, not as good as treating white people warmly.
GGuest UserIts a great location and service is good but learned in my stay that I could have gotten better for the price I paid there but overall it great
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