4-Star Hotels in Cornwall, United Kingdom

Reception staff were lovely, all very friendly and helpful. Restaurant was clean and welcoming but limited menu for dinner so ate elsewhere. Stairs had steel back plates all the way up which were very dirty and look like they had been splashed, the stair and landing carpet was very badly stained in places which let the hotel down really.

Service was excellent especially with the young ladies in the restaurant. Breakfast and evening Food was very good.

The room is large, free parking is available, overall it feels good. The front desk service is very friendly. There is a supermarket nearby and it is very convenient to shop. It is a good choice

This was a beautiful hotel with an amazing spa beautiful landscaping, and very friendly staff. The food was good and we were kindly upgraded to a gorgeous room with stunning views. All in all, amazing value for money.

The location is perfect

The hotel itself was a great experience and we did enjoy the novelty of staying in the prison which I would recommend to anyone. Upon arrival we were welcome by the team but very basic information was given, leading to us missing a tour of the hotel which we were told was included in the price. The manager then offered for one of the team to do a later tour for just the two of us which was cut short, very awkward and definitely not worth the money paid for. If we had been advised of the tour with the bigger group when checking in we may have had a better experience. We decided to book dinner at the chapel to experience it as much as we could but dinner was poor. We had to wait for our table, 3 different people asked for our name before we sat down and then again a fourth person checked once we were sat down. With minimal staff on the service was poor to say the least and The burger ordered was pretty much raw, I did not finish it. Once we had finished no one came to ask if we wanted anything else or to look at a dessert menu. We left the restaurant with no one even there working! Not sure where the team had disappeared to. Breakfast was good and would recommend it.

1. The hotel is on a small slope on the edge of Penzance City. It takes only 20 minutes to walk to the city center. In fact, it is very convenient for travel. It is also very close to Penzance Railway Station and the port. It takes 15 minutes to drive to see Mount Saint Michel. 2. The hotel provides a lot of snacks, the sea view room has an excellent view and is worth recommending. If you want hot food for breakfast, you need to charge a little extra, and the quality of other meals is also good. 3. If you come by car, you need to call the hotel to book a parking space, about 4.5 pounds a day parking fee. 4. The hotel's cancellation policy is to cancel 14 days in advance. 5. The corridor of the hotel is relatively narrow and there is no elevator, and it may not be convenient to have too much luggage.