Brilliant hotel! Central location, parking near by and helpful with locations and maps. The room was excellent, super clean, modern, tea and coffee facilities. Cocktails on the bar with snacks in the evening was lovely. Breakfast was fab! Kids loved the make your own waffle station! Definitely recommend this hotel! No faults at all!
Very well located, the Hyllit Hotel can be found less than 5 minutes away from the Antwerp-Centraal train station. It is located in such a manner that you have a direct access to the historical centre of the city by foot, following a straight line.
The reception was very nice, I was received by very professional people who took the time to explain every commodities available in the hotel, from the mini-bar to the Emerald Lounge, and even how to access the rooftop restaurant and the health centre.
The room I was given was very clean, with different amenities available such as a TV with international channels (French, English, German), a coffee machine, and a phone.
The reason of booking this hotel was because of the modern and cool room design and its swimming pool.
However, the stay was bad. We stayed for three day, and didn't required for the cleaning service until day 3 morning.
And the unexpected sittuation happened. We had missing items on my cosmetic and massage products and tools.
We did contact the hotel for the investigation, but they did not do any investigation and only said I will be upgraded with breakfast for the next day.
The swimming pool needs to be booked before going, but actually no one managed and controlled the number of people using the pool.
It starts to get crowned for more than 12 people. The towels were on every sun bed, even no one was using them.
The check-in was not smooth and fast. It took an hour to access the room. I was charged the city tax two times, one prepaid online, another time on arrival.
Then the front desk requested me to send a formal email to enquire the hotel about the over charged of city tax, then the fee was waived at once in 15 minutes later.
The room key did not work with the first room then I was given a new room key for another room 15 minutes later
There were no chair / stool for the customers at the check-in desk, and the check-in process was so long and tiring.
I was not happy with my stay.
Nice hotel , good location for first time coming , very easy access to everything around, food , markets everything at walking distance , very good
Would love to visit same hotel on my next visit soon
Really enjoyed our stay from the time when we checked in until checking out. The service was great, rooms are very cosy and nice and very good value for money. I would stay again if I am back in Antwerp again.
The lighting in the room was too dim, making it difficult to apply makeup. Overall, the room was quite spacious and well-equipped, though the decor was a bit dated. The first room I was assigned hadn't been cleaned yet, so I had to switch to another one. Parking nearby was convenient and free.
This is a very old hotel with well-maintained facilities. The most important thing is that there is a Christmas market and an ice skating rink downstairs, which the children love very much. The taste and service of the restaurant in the market are very good. The Christmas atmosphere is very good. The hotel is next to the Carrefour supermarket, which is very convenient for replenishing snacks and fruits. It is just that you need to take a detour to get a taxi to Antwerp Central Station. If you don't need to take a taxi with your children, there are actually buses and subways downstairs, which is very convenient. You must stay here again when you come to Antwerp
GGuest UserBrilliant hotel! Central location, parking near by and helpful with locations and maps. The room was excellent, super clean, modern, tea and coffee facilities. Cocktails on the bar with snacks in the evening was lovely. Breakfast was fab! Kids loved the make your own waffle station! Definitely recommend this hotel! No faults at all!
CCindyTsangThe reason of booking this hotel was because of the modern and cool room design and its swimming pool.
However, the stay was bad. We stayed for three day, and didn't required for the cleaning service until day 3 morning.
And the unexpected sittuation happened. We had missing items on my cosmetic and massage products and tools.
We did contact the hotel for the investigation, but they did not do any investigation and only said I will be upgraded with breakfast for the next day.
The swimming pool needs to be booked before going, but actually no one managed and controlled the number of people using the pool.
It starts to get crowned for more than 12 people. The towels were on every sun bed, even no one was using them.
The check-in was not smooth and fast. It took an hour to access the room. I was charged the city tax two times, one prepaid online, another time on arrival.
Then the front desk requested me to send a formal email to enquire the hotel about the over charged of city tax, then the fee was waived at once in 15 minutes later.
The room key did not work with the first room then I was given a new room key for another room 15 minutes later
There were no chair / stool for the customers at the check-in desk, and the check-in process was so long and tiring.
I was not happy with my stay.
CChristianThe hotel is in an excellent location if you are working at the conference centre a Room with a Zoo, you have to walk one minute across the square.
I ate twice in the restaurant, both times the food was mediocre (too much tomato sauce on pizza, very strange and poorly made carbonara with pasta that was dry due to being put under the grill). The breakfast was also extremely basic for 20 euros a day, one day the baked beans were empty the whole time I was there, several days most of the cherry tomatoes were wrinkled. The juices were nice and the bread was fresh.
Overall, the staff seemed slightly poorly coordinated in ensuring someone was available at the bar and reception. The bar was frequently unmanned, and the reception was as well, it seemed like sometimes bar staff were spending time with friends.
In addition, the bathroom in my room smelt, from the day of arrival.
Overall the location is good and it seemed relatively clean, but the rooms are small, I would not eat here, but the bar is suitable for a drink.
GGuest UserVery close to Antwerp Station, it’s a beautiful station.
Room is fine and staff is helpful. There is free parking nearby hotel from 10pm-9am.
TTopperUKThe hotel is fabulously well placed, it is right next to the central station and this saves a lot of difficulty with luggage!
This particular establishment needs a little maintenance. As you enter into the building, the carpets/mats are filthy and the paint is chipped off in many locations giving a rundown look. Reception was clearly overrun and requires extra workers, although the girl working upon my arrival did a fantastic job despite some particularly awkward tour guides hassling for attention!
The room was not up to standard cleaning wise. No mattress protector! - This should be grounds for admonishment over anything else. If I stayed at a four or five star establishment without mattress protectors, I would refuse the room ordinarily. It is simply not hygienic. The balcony on my room had clearly not been cleaned in a very long time and there was an ashtray overflowing along with cotton buds and wrappers.
CChris928The hotel is located in an average location, about 15 minutes walk from the station
The room has a kitchenette for easy use
It's quite convenient
No room cleaning service during stay
GGuest UserSuper General manager, Super hosts,
I would definitely book this hotel again and again if the service and terms would be the same.
Central located, check-in procedure was easy.
Bar with snacks/food/drinks was a excetional service :)
Tip The bathroom smell - Can be solved to change/clean the drain/sifon.
Tip: Airconditioning was'nt there or the instructions to put the airconditioning on was unclear. The room was too hot to sleepwell. Opening windows was a solution but then the sound of the voices among the streets was too loud.
Tip: Lack of service with our booking. While I was trying to pay in advance. There was a pop-up message that mu room with breakfast wasnt available. But the payment process was still ongoing. After that, I saw I booked a Superior Room without Breakfast. I was paying more for what I wanted in first instance. There was no solution from the Hotel and/or Trip.com.
GGuest UserNice hotel , good location for first time coming , very easy access to everything around, food , markets everything at walking distance , very good
Would love to visit same hotel on my next visit soon
GGuest UserVery well located, the Hyllit Hotel can be found less than 5 minutes away from the Antwerp-Centraal train station. It is located in such a manner that you have a direct access to the historical centre of the city by foot, following a straight line.
The reception was very nice, I was received by very professional people who took the time to explain every commodities available in the hotel, from the mini-bar to the Emerald Lounge, and even how to access the rooftop restaurant and the health centre.
The room I was given was very clean, with different amenities available such as a TV with international channels (French, English, German), a coffee machine, and a phone.
AAngelWonderful hotel! The lobby is spacious and beautifully decorated, with a delightful aroma. The rooms are spacious and clean. We would especially return for the breakfast; it offered a wide selection, fresh ingredients, and everything was delicious. The staff are friendly and helpful.
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