5-Star Hotels in New York State, United States

Hotel location is good, facilities are complete, service is good. Good environment

Although I read some negative reviews online about long elevator wait times and police car noise, I decided to give it a try because of the prime location. After comparing prices on trip.com, I was able to book a hotel at a very good price two weeks before my departure. The hotel as a whole is as fresh as the photos shared by other guests on the Internet. There are about 60 rooms on each floor (based on the room number arrangement along the stairwell), but luckily we didn't hear frequent noise from neighbors or passersby like we would in a hotel in Tokyo. Although you can occasionally hear the sirens of police cars on the street outside, or the noise from watching football games in the restaurant on the 8th floor and the banquet hall below the 7th floor, it is generally very quiet. The rooms are spacious and comfortable. The side table of the desk can be pulled out to form a 90-degree angle with the main table, increasing the usable space. The air-conditioning vents are designed next to the window and will not blow directly onto the bed, which I think is very good. You have to pay an additional $40 per day to use it at restaurants or to subscribe to wireless internet in your room (hotels don’t offer free Wi-Fi like in Japan, South Korea or Taiwan). It didn't work at Starbucks or the gift shop so we just had a drink at the 8th floor bar and enjoyed the night view of the Times Square ads. We found vending machine in 7f we can buy drinks and snacks any time.

During check in the asian young lady, she was not really polite, a bit rude, maybe it is normal in such a mass New York city, but for Intercontinental Hotel it shouldn’t be! She gave me handicap room, without any informing me! Later I had to wait 30 minutes in order to change it to another room. The new room window was broken, Room number 748, engineer came and could not fix, this took another 30-40 minutes. The bathroom I could find some blond hairs from previous tenants mostly, was not really clean. Price wise for such a service 500$ is too much, I would hardly pay even 200$ for such a services and conditions! I will not stay anymore in this hotel!

Very happy staying in The Times Square Edition! Comfortable beds and beautifully designed rooms, everyone is friendly and kind and helpful, big shout out to Shar, who was exceptional when assisting with the check in process! The staff at breakfast restaurant was cold though, but the food was beyond 5 star. Will definitely come back to stay here next time!

When I checked in, the hotel front desk said my credit card couldn't be used! Later I found out that there was a problem with the hotel check-in system! I had to wait for a full hour and a half. When I entered the room, I found chocolate on the floor that had not been cleaned up. The rooms provided are also corner irregular rooms. I couldn't stand it anymore, so I called the hotel to complain. Someone from the hotel inspected the floor of the room and upgraded me to another room. Ctrip conducted customer interviews, learned about the situation and communicated with the hotel, and finally Ctrip provided a service plan! Thank you to Ctrip staff for their responsible spirit! The hotel is nice and the restaurant service is good! The quality of management staff's work and customer service quality need to be improved (to be worthy of the hotel brand's image among customers).

A true old money style hotel. The front desk and concierge service level is very high. Check-in was smooth and pleasant. I communicated with the concierge and booked the JG dinner next door. It's Trump's hotel, so I took some details. The room is not large, but it fully demonstrates the ”small but complete”. The open kitchen on the right side of the door is fully equipped with all kinds of cooking utensils. In addition to espresso and American cups, coffee cups are also prepared for take-out disposable cups. The bathroom is not big either. The bathroom supplies insist on using small packages for each guest. The towels are white and soft. The hardware is indeed a bit old, but it is well maintained and very clean. The SPA is comfortable and the night bed is professionally made. Downstairs is opposite Central Park. In winter, there is not much scenery except taking a carriage to stroll around. It should be beautiful when the cherry blossoms bloom in March!

Very convenient midtown location, with walking distance to central park and time square. Easy subway ride from the hotel, with plenty of dining options. We rented Queen Suits on the 30th floor. They let us check in early at 9AM and late check out at 1pm. We very much appreciated it. The hotel also offer turn-down service in the evenings. The gym is very basic without a pool, but their price is very reasonable. Overall, I would highly recommend.

We chose the hotel for the second time this year, and it did not disappoint. We received the same attentiveness and carefree rest as the first time. Maintenance and renovation also took place in the time between the two occasions, which I can confirm, as we requested and received the same room both times, which we were pleased with. We almost came home, we felt at home. The staff is wonderful, conscientious, self-sacrificing. They are extremely attentive, we asked for and received a refrigerator and microwave. We love its location, its surroundings are calm, safe and spacious. Shopping and transportation options are easy to solve, with Hudson Jersey in the background it's beautiful. Thank you for letting us spend Christmas with you, we already want to go back! Grateful thanks!

Booked for the boss. The rating is very high. The room is big. It is very safe to live here. Booked for the boss. The rating is very high. The room is big. It is very safe to live here. Booked for the boss. The rating is very high. The room is big. It is very safe to live here.

My friend said the location is remote, but it is quieter than Times Square and Central Park. If you want to be quiet, you can live here. There is a big supermarket opposite where you can eat and buy food. Ask the front desk for a hot water bottle