5-Star Hotels in New York State, United States

Booked for my daughter and classmates. As a result, when they checked in that day, they found that the bedding and quilt cover provided by the hotel were separate, and the so-called bedding was a dirty blanket. Later, after they responded to the front desk, the waiter brought two quilts that were still not covered with quilts, saying that their hotel has always been like this, and that 7:00/22:00 is their service time, and if there are any problems after that, I will talk about it tomorrow. After I reacted to Ctrip customer service staff ”Ke Xin”, she followed up in time and solved the problem on the same day. The waiter finally sent two quilts that normal humans sleep over. The manager on duty said that maybe the communication was poor, but I My daughter can communicate with the locals in spoken English, and her classmates have lived here since childhood, so what about communication? Here we would like to thank the customer service staff Kexin who actively followed up on the day and solved this problem for us. The children also felt the help of Ctrip anytime, anywhere.

This should be an old hotel that has been completely renovated. The room is very beautiful and stylish, and every item is very exquisite. The bathroom is small and the shower water is small, which may be due to the renovation of the old building. But it is worth staying. The bar downstairs looks very good at night. The food ordering in the room tastes great! And fast! There is a small problem. When you deposit your credit card at the front desk, you must bring a chip.

The room was very comfortable, clean, and tidy. I was pleasantly surprised by how quickly the front desk staff handled check-in. The hotel is grand and spectacular, making the trip totally worthwhile. It feels very safe, and the facilities are excellent.

The room didn't come with slippers, a toothbrush, or bottled water. The showerhead looked like it was from their own company's old stock, haha. Our window faced the Times Square big screen, and even on the 36th floor, you could still hear the hustle and bustle of Times Square. The cleanliness was good, and the atrium had a fantastic design!

We loved this hotel. I was not sure based on some of the reviews but it was great and we would absolutely stay here again! We had a full park view on the 23rd floor and it was amazing!!!! It is not a brand new hotel but nicely remodeled with a nice bathroom and fun Central Park murals on the wall. Great location! Nice lobby. The lobby coffee shop was way over priced 10$ for drip coffee in a paper cup when it was opened. Which wasn’t often We never ate on the second floor restaurant and the rooftop bar was closed for all but breakfast if it had been open that would have been much better in the evenings. We were hesitant to have breakfast there on rooftop as we heard such bad reviews but we did on our last day and we were very glad we did. Yes it is expensive $75/peraon. But the atmosphere is lovely with an incredible view. It is a basic hotel buffet with hot eggs, bacon sausage potatoes toast pastries. Also beautiful fruit. Bagel and lox, very nice Greek yogurts and granola prosecco and juices. A bit over priced but a nice relaxing breakfast when you have plans for the day and don’t want the stress of running around for a quick breakfast to please everyone. Wish we had gone earlier in our stay it would have saved us some stressful mornings!! The doormen were great! Very friendly. The only issue was that we checked out this morning and the machine was down when we checked out and still have not gotten a bill or final receipt for payment charged.

My stay at the Waldorf Astoria New York was exceptional in every way. From the moment I arrived, the service felt thoughtful, polished, and genuinely welcoming. Every staff member I interacted with was attentive without being intrusive, creating a sense of ease throughout my stay. The Deluxe Room was beautifully appointed—quiet, immaculate, and designed with a timeless elegance that reflects the hotel’s historic character. The bed was especially comfortable, and the room layout made it easy to relax and unwind after a long day. The hotel’s facilities were equally impressive. Common areas are stunningly restored, blending classic New York grandeur with modern comfort. Everything—from the lobby to the elevators—felt meticulously maintained. The location is unbeatable. Being in the heart of Midtown made it effortless to get to meetings, restaurants, and landmarks. Despite the central location, the hotel felt like a calm retreat from the city’s energy. Overall, my stay was smooth, comfortable, and memorable. I would gladly return and highly recommend the Waldorf Astoria to anyone seeking a luxurious and well‑run hotel in New York.

My stay at the Trump International Hotel in New York City was outstanding from start to finish. The property itself is immaculate, elegant, and perfectly located, but what truly sets this hotel apart is the exceptional quality of its staff. From the moment I arrived, I was treated with genuine professionalism, warmth, and attention to detail. Every interaction felt thoughtful and personalized. In particular, the doorman James deserves special recognition. James went above and beyond to make my stay seamless and welcoming. He was consistently courteous, attentive, and proactive—whether assisting with transportation, offering helpful local insights, or simply greeting guests with a level of respect and friendliness that made a real impression. It is rare to encounter service that feels both polished and sincere, and James exemplifies that standard perfectly. His presence alone elevated the entire experience. If you are looking for a hotel that combines luxury, comfort, and truly world-class service, this is it. I would absolutely stay here again and highly recommend it to anyone visiting New York City.

Very convenient midtown location, with walking distance to central park and time square. Easy subway ride from the hotel, with plenty of dining options. We rented Queen Suits on the 30th floor. They let us check in early at 9AM and late check out at 1pm. We very much appreciated it. The hotel also offer turn-down service in the evenings. The gym is very basic without a pool, but their price is very reasonable. Overall, I would highly recommend.

Really a pleasant surprise for us! Initially, we planned to book another 5-star hotel, but due to the long weekend most places were fully booked, so we chose this one instead. We honestly didn’t have very high expectations at first, but the room completely exceeded them. It’s new, spacious, very clean, and well equipped. The staff are friendly, fast, and efficient. We were also pleasantly surprised to find a water filter machine in the room, along with complimentary water bottle  The bed is incredibly comfortable, and the view is lovely too. Definitely worth the money 🫶🏻

The hotel corridor facilities are still a bit old, the interior decoration of the room is still good, the view is almost non-existent