5-Star Hotels in Eastern Province, Saudi Arabia

We are not satisfied just because one reason that, the first moment we arrived, do not give us the exactly correct room .    We booked Executive King Room With Sea view which is RMB1600 per night ,but they show us normal single room which is worth RMB800 per night !    They just do not give me correct room let us live small room, and also never tell us it could be lower price if we agree to live into small room. It is unfair !!     So we do not agree, we wait and wait asking them change us to correct room. We really need Executive King Room With Sea view. Finally they bring us to the correct room and we live that correct room “Executive King Room With Sea view” but it waist us waiting for one whole hour for just this situation.  We think they are not honest, we think surely it is very very simple they check via their computer their system they could very easy know it surely have the empty room “Executive King Room With Sea view”, but they let us wait for one h whole hour before we could enter the correct room.   In fact at that time we are so tired after more than 4 hours driving from Riyadh city to Al Khobar.    I am not satisfied for this matter.

The hotel is very grand and the service is very thoughtful. The service of foreign hotels is really good. It is not very close to the airport, but the airport in Dammam is in the suburbs. The hotel is not in the city center.

Expecting more from Grand Hyatt but this may not up to the usual Hyatt standard But the staff make the difference, they are friendly and attentive Room can improve better like proactively make up the room without asking for it, automatically refill more water but they deliver it quickly when asking for it, super efficient

It's a really good hotel. There is a swimming pool sauna and breakfast is the best

The hotel a bit old but our room was big, comfortable and very clean. Food was a great ! A nice surprise was a Michelin star chef at the restaurant.

The facilities and environment are unexpectedly good, clean and tidy, and the rooms are large. The front desk service is very warm. It is a 10-minute drive from the airport, very convenient!

The hotel is very close to the beach. There are Starbucks, popular dessert shops, hamburger shops, etc. near the hotel, which is very convenient. The hotel's swimming pool is heated, so you can swim in the afternoon without getting sunburned.

لدى الفندق موقع جيد ومواقف خاصه للفندق واسع موظفين ودودين يشكرون على سرعه اجراءات الدخول والخروج