5-Star Hotels in Mandalay, Myanmar

The room was clean, comfortable, and met our expectations. The breakfast was excellent, with a great variety of choices. However, the front desk service could be improved. One staff member, Banyan, was rather rude and unprofessional, repeatedly asking the same questions even after we had answered them. We tried their spa service as shown in the photo. It was okay, probably could seek for better massage outside. Overall, a great hotel with excellent room quality and breakfast, but the front desk service needs some improvement.

The Hotel is quiet old. Our room has some broken floor. However, we really appreciate with warm welcoming from the staffs, polite and friendly front and coffee shop staff, the quiet and nice atmosphere (we can walk around the very wide nice clean hotel compound both in the morning and evening), wide and spacious room and bathroom, nice traditional buffet breakfast (even there's not much choice but we had more than full stomach) and especially they have very tasty traditional hot milk-tea. It is like honeymoon-like-stay for us.

Everything else about the hotel was great, except that the Wi-Fi was broken during my stay. This was unbearable because there is no 4G signal at all in the hotel—only 3G—making mobile data unusable. With the Wi-Fi down as well, I was completely cut off from the internet and isolated from the world. I had originally booked 5 nights, but after the first night, I simply couldn't stand it anymore and checked out early. The hotel staff's attitude was excellent, and they refunded me for the remaining nights. The hotel restaurant is quite good, and the breakfast is nice too.