5-Star Hotels in Shiga Prefecture, Japan

This hotel is very neat and clean. The room is spacious with a beautiful view of Lake Biwa, and a walk along the lake is very relaxing. It's definitely worth staying here. I especially love the fragrant POLA toiletries they provide, and the bath salts are also lovely for a very comfortable bath in the evening. 👍 There's a free shuttle service from the north exit of Otsu Station, just across the street, that takes about 10 minutes to reach the hotel. There's a convenience store within a 5-minute walk, and a large mall about a 15-minute walk away. Near Otsu Station, there's a food market with great food at reasonable prices. I'd love to come back again if I have the chance.

Overall experience only so so average……. I don’t expect such a huge hotel giant - Marriott Group has these shortfalls ! Let’s talk about the suggested improvements on facilities provided by hotel:  1) parking facilities - there is no accessible ramps or pavements for customers taking their heavy luggage from the parking areas - the only thing that we can do was to carry these luggages up the staircases to the hotel lobby from the parking area. 2) hotel entrance lay-by - it was raining heavily when I checked out today. I planned to drive my car to the hotel entrance so that my family members can jump into the car and I can load all my luggages to the trunk under the canopy of the hotel entrance. “Luckily”, the canopy is too short and has no such design and finally everybody got into the car and they were ALL WET. I have to load those luggages to the car under the rain…… 3) Onsen (public bath) - nothing to say about this old, obsolete, small public bath without maintanance. 4) staff - I’d say, with the “name” of Marriott, this hotel is really under staff…… Other - nothing to say really

The rooms is a bit old. We have a twin bed and a sofa bed. The room is very big. We have the lake view which is very beautiful very early in the morning and during sunset. Good stay

The hotel's shuttle bus stop is right across the street from JR Station, with departures every half hour. It only takes a few minutes to reach the hotel. The hotel restaurant is lovely, and lunch is a semi-buffet. Breakfast is served in a dedicated breakfast room with a wide variety of delicious food. There's also a hot spring bath available at the hotel.

A resort hotel for a relaxing getaway. The view of the lake from the onsen is pleasant, as is the view from the balcony. I was pleased with the abundance of various skincare products in the onsen. Breakfast was enjoyable with a wide selection. The futon in the room was a bit thin, so sleeping was hard. The electrical outlets were inconveniently located. There is a regular shuttle to the station, which is convenient.