5-Star Hotels in Okinawa Prefecture, Japan

The location is super convenient, right off the highway, and there's a convenience store nearby. It was a nice touch that the front desk staff spoke Cantonese.

BEST HOTEL ON KOKUSAIDORI! Fantastic location right in the midst of international shopping street. Fairly new hotel with modern decor. Great breakfast buffet spread, kids club is a plus for family travellers. Great service. 5 stars, highly recommended!

We stayed for two nights at this hotel in northern Okinawa, near the Churaumi Aquarium. Even though it's far from the city and there's no shopping mall, it was a really pleasant vacation. The hotel is a 5-minute walk from the aquarium, so you can sleep in and head over there. There's also a Lawson convenience store nearby for any essentials. Just cross the road from the hotel and you're on a beautiful beach with fine white sand, perfect for kids. The rooms are very spacious, offering plenty of room to move around, and they face the ocean, so you can watch the sunset. The hotel has a public bath. When we booked, the two rooms had different prices. One included two bath tickets, while the other required a purchase of 1700 JPY per person. Luckily, we had two 1000 JPY vouchers to offset the cost. The mini-bar in the room is free, with two cans of beer and two cans of fruit wine soda. Each person can also get a free beer or tea at the lobby every day, so you can fully enjoy Okinawan beer. The breakfast at the restaurant is also quite good, with plenty of Okinawan specialties. My only regret is the hotel restaurant's capacity. When we checked in around 3 PM, we tried to book dinner for that evening, but all three hotel restaurants were already full. The earliest availability was after 8 PM, and they couldn't reach Chinese mobile numbers, so we had to wait for a message in our room. If we hadn't found another restaurant outside the hotel that could seat us, my child would have been hungry for several hours. Being in a hotel already far from the city, I felt quite helpless at that moment.

We had spent 4 nights at the hotel during the Golden Week which might have influenced the perception of service, but not dramatically. Among the advantages of the hotel are: nice spacious rooms (ours had a stunning sea view); generally good location with beautiful nature and access to the beaches where you could actually swim (not a given on the island) - at least until the tide goes too low; reasonably good food across the restaurants with rather friendly prices; stylish bar with quality drinks. Among the disadvantages are: very non-Japanese service (generally not very helpful, with low penetration of English among the staff) and lack of attention to detail that could make the resort actually very nice - again, not very typical case for Japan. A few pieces of advice to the management: 1. Bring the option of in-room breakfast. If a guest is sick and can’t go down, it’s impossible to order in-room breakfast on the day, while rooms service opens at 11:30. Same frustration goes to the coffee stall downstairs that doesn’t serve coffee during earlier breakfast hours 2. Consider equipping rooms with coffee machines and contemporary electronics - low costs to take, yet massive disadvantage for the 5* status for not having them 3. Pay more attention to room service: we spent 48h without shampoo and shower gel. Our glasses were washed occasionally. New bottles of drinking water arrived only once. 4. Fix the beach! The amenities there look like a poor community beach area, especially those shameful umbrellas. You have reasonable amenities at the pool - why not spreading them to the beach areas to make them feel more like a resort rather than public beaches that no one gave any care? 5. Gym and SPA amenities could use a bit of refreshment. I won’t mention SPA service itself which might be a result of poor luck with the specific technician 6. Empty mini bar equals lost revenue. You could easily cover the modifications above through adding more options for people to enjoy drinks at their balconies. What makes staying in Japan truly special - genuine care and attention to every detail - was completely missing over our stay at this Hyatt. In fact, we consistently had that feeling “this could actually be really nice” and then something would go terribly wrong with the awkward service. The hotel that looks like 5* on pictures leaves a 3* aftertaste at max. I am only writing this because I felt it didn’t have to - those are easy aspects to fix.

Hotel room was spacious and extremely clean. However we did not have a good experience with the reception counter. The staff I spoke to was rude and unhelpful.

Location The hotel is conveniently situated on a side street just off the main road. It’s a quiet spot but offers easy access to nearby restaurants. Service Issues • Poor Communication: I arrived an hour before the 3:00 PM check-in time. While I understood that early check-in wasn't available, the staff directed me to a small, uncomfortable bench at entrance of restaurant to wait. It was pouring rain outside, and the seating was so poor I eventually chose to go out into the rain just to kill time. I later discovered a proper reception area with comfortable seating on the 11th floor—I wish the staff had directed me there instead of the hallway. • Misleading Incentives: The hotel provides an information card stating that guests receive a 1,000 credits for skipping room cleaning. I opted out twice during my first stay but never received the credit. When I returned for a second stay and inquired about it, the receptionist told me that since I had already checked out, there was ”no proof” the room wasn't cleaned no credit can be provided. It’s small, but the lack of accountability felt deceptive. Room Quality On a positive note, the rooms are very spacious, which made the physical stay quite comfortable

We booked a sea-view room, and could sit on the balcony to enjoy the sunset and the fireworks show on Saturday night, which was great! 👍 It's very close to American Village, and the surrounding area is lively with restaurants and bars, so you can wander around at your leisure.

Good hotel overall and clearly very new, but not quite at a 5-star level yet. The rooms and facilities are modern and well maintained, but there are some noticeable gaps — no room service and no bar by the pool, which feels like a miss for a resort of this category. At check-in, I had to wait until around 15:30, which suggests the hotel may be understaffed. The beach/sea is just okay, nothing special. On the positive side, the promotional video is excellent and sets high expectations. 全体的に良いホテルで、施設も新しく綺麗ですが、現時点では5つ星ホテルとしては少し物足りない印象です。客室や設備はモダンで快適ですが、ルームサービスがない点やプールサイドにバーがない点は、リゾートホテルとしてはやや残念に感じました。 また、人手不足なのか、チェックイン時に15時半頃まで待たされました。 ビーチや海は可もなく不可もなく、特別良いとは言えません。 一方で、プロモーション動画は非常によくできており、期待感を高めてくれます。

Facilities: Hyatt's facilities are unbeatable, and the size is quite large for Japan. The breakfast selection was a bit limited and didn't change much over three days, but the food itself was delicious. The swimming pool is small, but better than nothing. The hot water temperature wasn't very stable at night, fluctuating quite a bit. And for some reason, the toilet lid kept falling down and hitting me. Other than that, everything else was fine. Service: Couldn't be better. Every time we arrived by taxi, the trunk was opened before we even got out, and they'd even help us check if we'd left anything in the seat 😂. All the staff spoke excellent English. Location: It's about 1600 JPY by taxi to the airport and around 5000 JPY to American Village. Kokusai Dori is a one-minute walk away, and there's a convenience store about 200 meters from the entrance. The pottery street across the road is fun to browse and shop. However, it's quite a distance from the port, the bus terminal, and Naminoue Shrine. I'd recommend staying closer to the bus terminal area. Kokusai Dori is a bit of a tourist trap for food, and there's not much else to see or do there.

This is our honeymoon trip and they even upgraded room for us. Thank you 😊 About this hotel, everything is just perfect. Hotel is new and clean. Staff are friendly and attentive. And it’s not too far from Naha Airport. If you don’t drive, you can take a hotel shuttle bus or a taxi. There is a bus stop nearby if you want to try public transportation. Also a shopping mall and restaurants are very close. We really enjoyed a wonderful sea view at the club lounge. We will stay at Prince Hotel again in our next trip.