5-Star Hotels in Canary Islands, Spain

Todo perfecto , el primer.dia no alojaron en una habitación que no nos.parecio correcta y sin problemas nos cambiaron a otra perfecta , todo es perfecto en este hotel

Beautiful hotel with wonderful facilities and services including private pools with plenty of sunbeds, a gym, spa, art exhibition room, games room with pool tables and football tables and TVs showing live sports matches. There are also organised daytime activities and evening entertainment. I loved the neutral and mint earth tone colourway theme throughout the hotel which is very calming and relaxing. I also respect the hotel's commitment to sustainability by installing water filleting machines to reuse bottles and refillable soap and shampoo dispensers. My room was warm, cozy and clean with a nice balcony view and a variety of tv channel and movie selections including Netflix. The cleaning lady was kind to remake my bed from two twin beds into a large double bed with beautiful flower petal decorations and chocolate truffle treats which were delicious and I appreciated the additional touches. The breakfast was delicious ans very filling, presented in a buffet style with so much variety and choice of different stations within the dining room (cereal and granola; fruit, salad and juice bar; toast and baguette station; pattessarie station; hot English breakfast station with a section dedicated to different preparations of eggs). Staff were very welcoming, friendly and helpful. The hotel is in an excellent location with stunning sea and mountain hill views and has direct access to Torviscas Beach which is less than a 3-minute walk. There are also many local shops, bars and restaurants including a mcdonalds by the beach. I really enjoyed my stay here and will definitely revisit in the future!

The issue of stars should be re-examined. Hotels packed with people at a rate of 400 euros/night can never be considered luxury. The sun and the proximity to the beach are not a merit of the hotel. Neither is the demand. The hotel is not luxury, 5 stars… rather 4 stars superior. Excessive price for what it offers (not counting the sun)

The room is large and the view is very good. Breakfast can be eaten until 11 o'clock, and it is very rich. The service attitude is very good, and the facilities are very complete, reaching the 5-star level. The theme of the dinner buffet is different every day, with live music

I have come away from this break with mixed thoughts. There are many positives but also many areas of improvement needed. Booked a preferred club junior suite and had to be moved three times because the air con wasn’t working in the rooms. They didn’t feel special, they were nice rooms, but by no means did I feel I was in a suite. Small Balcony overlooking the car park and just a standard nice room. Lovely big comfortable bed with great bedding. Wasn’t overly clean, hairs in the bath, used slippers in the wardrobe, stained mugs in the room and stains on the bedside cabinet. Food was awful except for breakfast; tough meats, undercooked meats and the snacks in the preferred club were pitiful with no explanation as to what any of it was. When one snack was black pudding on toast you kind of want the heads up! It was all nice enough but wouldn’t stay here again.

Great location if you wish to have a more quiet getaway on an otherwise busy Tenerife. Pool is excellent and a 2 min walk from 2 beaches.

It's been 15 years since my last trip to Tenerife and the comments below are based on international five star hotel experiences around the globe. So here's what I experienced on this reservation:- Positives 1.Check in / out process fast and professional. 2.Direct beach access via the pool area. 3.Breakfast buffet with internal and external seating choices was excellent. 4.Evening entertainment between 21:00 and 23:00 Hrs was good. Negatives 1. Allocated R3101 upon arrival and entered to find the bath tub was extremely dirty and required solvent cleaning to remove large accumulation of water scale dirt around plug area (Approx 200mm in dia). Root cause of this problem is a leakage from the shower hose connection which remains to be fixed. 2. TV was on and could not be turned off. This was rectified by Maintenace changing the batteries within the remote control. 3. Sink plunger mechanism was broken and I was shown how to remove the plug on a daily basis once housekeeping cleaned the room. 4. Locking mechanism on the balcony sliding door is broken and extremely hard to open / closed. 5. Only one, yes one pool towel provided / guest at the pool via a plastic card that you are required to exchange at the pool towel bar. If you forget this card it's a return trip to the room. General Travel Tips. 1. Taxi from TFS Airport to hotel cost 25 Euro each way. 2. Hard Rock Cafe located next door (£££). 3. Great Italian, Thai, Japanese and British restaurants located on the second floor off the shopping complex across the road from the hotel (££££)