5-Star Hotels in Henan, China

Xiaojuan and Xiaojing received us. They gave us fruits and helped with our luggage. The lobby is very grand and luxuriously decorated. The breakfast is rich and varied. It may be the off-season, so there are not many people. The standard room is also very large and spacious. There are four buildings in total. We lived in Building 3. I didn't pay attention when I bought the package and didn't buy breakfast. Xiaojuan took the initiative to give breakfast to the six of us. Thank you very much. We traveled for a week and visited four cities. This hotel is the most cost-effective hotel in the same price range. There is no other. It is clean, tidy, luxurious and very respectable to entertain customers. It is a good choice.

Very satisfied with the hotel. First of all, the handsome guy at the front desk is very welcoming. The buffet in the restaurant is good👍 We stayed for 2 nights and ate in the restaurant every morning, lunch and dinner. It's clean and tidy, you can feel free to eat, and the room is clean and tidy. Various attractions are not far away. You can come back for a short break at noon. It’s a pity that I didn’t see the swans. I’ll come back next March

I love the peaceful sense you get when you are here.🤩 The hotel is in a quiet area and a 20 minute car ride into Xuchang. The hotel is very clean! The staff are super friendly and very helpful, from the front desk to housekeeping. A child size set of toothbrush and slippers we're brought up for my nephew, without being asked for. I feel the hotel is considerate of guest of all ages. 😍 The lady in the fitness room went above and beyond to accommodate me by showing new around the pool area and getting the trainer for my question about a piece of gym equipment. The pool was temperatured well. The room was well cleaned. The bed was super comfy and had 2 pillow options. The shower felt amazing! There is a balcony on every room, I think. The landscape is beautiful to look at. I enjoyed the balcony view from my room then took a walk around the campus just for a closer look. Breakfast was good, as it was a basic and full Chinese buffet. The restaurant and room service are only open during certain hours and ordering Meituan/food delivery takes at least 45. Overall, i plan to stay again.

I'd originally booked a few days, but a change in plans immediately after I arrived at the hotel meant I'd have to leave the next morning. When I informed the hotel, the staff were super friendly, supportive and very accommodating. Booking in had been easy, too, and throughout my stay, language was no barrier at all. The next morning, the staff helped me get a taxi to the train station. I'd have loved to stay a few days because--besides the greats ervice--the room was a top notch value. A very sleep-friendly bed, a beautifully designed bath and sink corridor, and a separate shower (if I'd needed it), plus comfortable chairs and a useful desk. In short--a really good room, and at a great price. No question at all: if I'm ever fortunate enough to return to Anyang. I'll be staying here.

The location is excellent, the transportation is convenient, and travel is convenient. The hotel parking space is very convenient. The lobby is simple and elegant, with a reasonable layout. There are various types of tea at the front desk, which is very good. Xiaohe at the front desk has attentive service. The room has good lighting and is very clean. Highly recommended

三門峽天鵝城國際酒店在某些方面表現出色，但在衞生和設施方面與五星級酒店的標準存在一定差距。 優點 服務優質：酒店的服務人員態度熱情、周到，能夠及時響應客人的需求，從入住登記到客房服務，再到餐飲服務等各個環節，都能讓人感受到貼心的服務，為客人提供了良好的體驗。 不足 衞生狀況有待提升：作為五星級酒店，衞生標準應嚴格達標，但實際情況卻不盡如人意。例如，客房內可能存在清潔不徹底的情況，角落有灰塵，衞生間的潔具也不夠潔凈等，這與五星級酒店應有的衞生水平相差較大。 設施有欠缺：酒店的設施設備在一些方面未能達到五星級酒店的標準。部分客房的傢俱、電器等設施有陳舊感，且維護不夠及時，可能存在一些小故障。公共區域的設施也存在類似問題，如健身房的器材老化，游泳池的水質和配套設施也需要進一步完善等。

The rooms of Sanmenxia Swan Yun International Hotel are spacious and comfortable. The hotel takes care of them according to our requirements. They are smoke-free, high floors and good views. The manager of the lobby is very enthusiastic. He takes the initiative to help us with our luggage, send us to the room, introduce us to the hotel's intelligent facilities, recommend nearby restaurants, etc. The room was very hygienic and the bed was comfortable. The hotel breakfast is very rich, not only with regular cold dishes, hot fried, etc., but also a variety of Cantonese dim sum, buffet lamb soup and other specialties. The breakfast room is large and not crowded. Although I stayed for one night, I was very satisfied!

Mainly say why the service is a point. I have walked through so many hotels in the world. The service staff of this hotel is the lowest emotional intelligence I have ever seen. The most ugly gold diamond as Trip.com last year was a black diamond. Most hotels will pay attention to it when they check in. If there is a room, they will give free upgrades. Levels and this one, I arrived at 5 pm, when I checked in, the front desk turned over my eyes and said: You booked a superior room. This room type is now at the end of the corridor. Do you think it’s okay? The implication is that you either spend money to upgrade or you live at the end of the corridor. First of all I don't think there is anything in the room at the end of the corridor. As the front desk, you can emphasize this. It is like telling me that this room is not good. Do you still live? It is very speechless. After check-in, I will send two bathrobes through the network. I will be called by the front desk to inform you that this room type is not equipped with bathrobes. If not equipped, why? You can choose to remove this option directly, and there is no problem with the two bathrobes. Trip.com The gold diamond is really nothing in their eyes. I have been stressing that I have set the cheapest room type. It really makes people feel very uncomfortable. You can not upgrade my room. No problem, but you can't always stimulate customers in words. It's really a stomach-churning and now Fat Donglai Angel City Store can't enter the supermarket from the parking lot in the morning. You have to queue up on the ground, so this hotel has no advantage. Everyone choose carefully.

The hotel is very close to Zhengzhou airport. They offer a free shuttle service or you can easily walk to the hotel (about 15 minutes). The hotel is well maintained and the service very good. If you need a place to stay close to the airport, I would strongly recommend this hotel.

The deepest feeling of this stay is: warmth! And this is largely due to Xiaobai, an employee of the guest department. She does not just follow the procedures, but really serves with her heart. Whenever I meet her in the hotel, she always greets me with a sincere smile and asks about my stay. Her presence makes the hotel no longer a cold building, but a homely one. Xiaobai is a treasure employee of your hotel! Her service made this trip particularly wonderful, and it is definitely a five-star praise! I will definitely look for her next time!