5-Star Hotels in Guangdong, China

This is our second stay at Fairyland Resort Hotel, our first stay was in 2018, environment is still the same, nice beach, excellent hotel with much more amenities as compared to 2018. The kids really enjoy their stay here.

Ms Li Ying is extremely helpful and professional. Very glad to meet her when I checked in. No problem at all. She is a very special young lady. When I checked out this morning, it was a different lady, who appears to be cold and not trained, not even looking at me or greeting guests when I approached her at Reception around 8am today.

It is my first time staying at Qingyuan International Hotel. The room is clean and comfortable, the surrounding environment is beautiful, the staff is friendly, especially Ms. Xie Yanling at the front desk, who is friendly and kind. My family and I will come to Qingyuan next month and will definitely patronize again.

Hotel very near to big shopping malls. Hotel service is good and friendly. Provide connecting room for family, easily to handle kids.

The room is clean and hygienic, with complete facilities. Xiaoxian, Xiaomo and Xiaogan at the front desk provide considerate service. They asked about room preferences and license plate information before check-in, and helped arrange a room with a large sea view. Looking at the endless sea outside the window, the fatigue of a day's travel disappeared without a trace. It was a very good travel experience.

Jiuchong Lake Fengyi Hot Spring, meet the cozy time in warm winter✨ My dears, I unlocked a great hot spring trip at Jiuchong Lake Fengyi Hot Spring Hotel, and I must recommend it to you! 🛏Accommodation: When you step into the room, the new Chinese style is elegant. The wooden floor is matched with simple and rustic furniture, and the wall decorations with landscape elements are dotted in it, and the atmosphere is directly full. Two comfortable large beds and soft skin-friendly bedding can make people quickly fall into sweet dreams after a tiring day. ♨Hot Spring: The hotel's hot springs have their own characteristics, and you can choose from the beauty spring, Wenfeng spring and other hot springs. When the body is immersed in the warm spring water, the fatigue of the whole day is swept away. The small fish hot spring is even more interesting, and the small fish pecks at the feet, bringing a wonderful feeling of numbness. 🌳Environment: During the day, the green bamboos in the courtyard are swaying, and the Chinese-style buildings are scattered; at night, the lights are on, and the pavilions and towers are looming in the misty heat, like a beautiful ancient painting. The animal-shaped decorations add a bit of agility and cuteness to the whole environment. Here, we have to mention the caring butler Huanhuan, who provided meticulous and thoughtful services from check-in to check-out, and quickly helped to solve any problems, and the experience was directly up! 📍Address: Jiuchonghu Fengyi Hot Spring Hotel, waiting for you to have a warm encounter!

I booked a stay at this 5 star hotel for 3 days 2 nights, I must say that the room is clean and spacious, with numerous facilities for all family members such as badminton, tennis, billard, hotspring, cycling, archery etc. Unfortunately, we were very disappointed with the service. 2 staff we encountered were constantly on their phone and not attentive at all. What really pissed us off was the incident that we put up Do Not Disturb at our door as we were taking our afternoon nap. Yet, the hotel staff called our room number. as we were asleep, we didn't pick up. Guess what. They actually called my mobile phone. Just to ask if they need to clean the room. We went to seek clarifications at the hotel reception which the reception staff at first deny they called, until we showed them the missed call number from the hotel. Then they said will feedback to their manager. At night, the manager Ms Wong called. to our disgust, she said that was their SOP! Which hotel, to say this is a 5 star hotel, that when guest put up Do Not Disturb sign, it's their SOP to call the room and worst to call guests' personal mobile phone. Isn't this an invasion of privacy, calling our personal line. This is the first time we experienced this. We never had this when we put up Do Not Disturb sign at numerous hotels we stayed before. The manager didn't sound apologetic at all but very defensive. Even to the extent that they are checking on pir safety. I was really perturbed by her comment above. To the saying goes, what really makes the difference is the heartware and service in hospitality line, not hardware which everyone can build. 预订了这家五星级酒店的三天两晚住宿，我必须说，房间干净宽敞，配备了各种适合家庭成员使用的设施，如羽毛球、网球、台球、温泉、骑车和射箭等。然而，我们对服务感到非常失望。我们遇到的两名员工一直拿着手机，根本不注意周围的情况。真正让我们恼火的是，当我们下午小睡时，我们把“请勿打扰”的牌子放在了门上，但酒店工作人员还是拨打了我们的房间号码。因为我们正在睡觉，没有接电话。猜猜发生了什么？他们拨打了我的手机。只是为了问是否需要打扫房间。我们去酒店前台寻求解释，前台工作人员起初否认他们打过电话，直到我们向他们展示了酒店的未接来电号码。然后他们说会向他们的经理反馈。到了晚上，万女士经理打电话给我们，让我们感到不满的是，她说这是他们的标准操作程序！哪个酒店，自称是五星级酒店，当客人挂出“请勿打扰”的标志时，他们的标准操作程序是打电话到房间，最糟糕的是打电话给客人的私人手机。这不是侵犯隐私吗？打我们私人电话？这是我们第一次遇到这种情况。我们在以前入住的多家酒店挂上“请勿打扰”标志时从未遇到过这种情况。 经理一点也不感到抱歉，反而显得很防卫。甚至到了要检查我们在房间是否安全的地步。她刚才的话让我很不安。俗话说，酒店业中真正起决定作用的是服务和态度，而不是每个人都能建造的硬件设施。

Other than our first room smelling like cigarette smoke, everything was amazing. They quickly switched us to a smell free room. At the check in desk they measure you for the perfect pillow. The bed was super comfy. Also the hotel is conveniently located near many attractions.

The staff are exceptionally welcoming and attentive, ensuring every need is met with professionalism and warmth. Their commitment to guest satisfaction is evident in every interaction. Overall, Pullman Shenzhen North delivers a luxurious and comfortable experience, making it an ideal choice for both business and leisure travelers seeking top-tier accommodations in Shenzhen. 

Very kind and helpful staff. Nice amenities, including access to laundry and a great gym. Convenient to a highway and a well connected metro stop in the (surprisingly empty) basement. Comfortable large room with nice views of the surrounding city.