5-Star Hotels in Western Australia, Australia

The family and I really enjoyed our 2 night holiday. 5 star luxury in every way. Most comfortable bed and pillows. Only negative was when it came to securing a recliner around the pool. As they say the early bird catches the worm, well in this case early guest catches a recliner. Otherwise you are delegated to laying on the ground for the day.

amazing location and nice hotel. but the hotel is clearly very stingy on staff. there is not enough and the ones they have are not at all qualified or experienced to provide the service one would expect for the price and a hotel like this. most of the employees are on working holiday visa and it’s very obvious that they only do this job to make some money and not to make a career, so there is a huge lack of service (can’t really blame the staff, since they simply don’t know better and no one teaches them). we also had no wifi in our room and it took them 3 days to come up with the idea to share the wifi egg that they have…. also several times there was a power outage at the hotel. overall, as nice the location and the hotel is, i would not go back, since the service is at best equivalent to a hostel…

It is my first time to leave comment in Trip.com. The information provided by Trip.com didn’t mention the room has NO VIEW at all. It writes the room has window, but actually it is facing to another building. We tried to ask for another room at the front desk, but the staff said the room type we booked has no view. I am really disappointed as it is not written in room details when I book the room from Trip.com. Other than that, it is a fair 5-star hotel only with limited facilities, but definitely not qualified as a luxury 5-star hotel.

Very pleasant stay. Safe, clean, comfortable, great service, great location. Staffs were very friendly and helpful. They provide everything you need in the hotel, from toiletries, robe, slippers.

Service was super good, they gave us a bottle of champagne and chocolates for our anniversary :”) thank you to the staff who prepared this lovely surprise! Room was really big and bed was comfortable, however some parts (in the toilet) could be cleaner. Overall still a grand and lovely stay and super value for money!

Clean and spacious room! Located right next to swan river, perfect for a morning jog or evening stroll. Near to CBD for food and shopping too.

I was disappointed with my stay and wouldn't consider this a 5-star hotel. The lobby was incredibly small, and the large mirror at the reception was confusing, making it easy for guests to accidentally walk into it. Surprisingly, there were no toiletries provided in the room, so we had to call staff just to get a toothbrush delivered. The hotel robe was very low quality, almost resembling a kitchen rag, which was a letdown. The swimming pool was also tiny and didn’t allow for much relaxation or enjoyment. The breakfast spread was pretty average—nothing impressive or memorable. Overall, I didn’t enjoy my stay. The only real highlight was the beautiful view from our room, which was truly stunning. But for a 5-star experience, I expected much more.

Pluses: 1. Fast check in 2. Clean room 3. Swan River view from room 4. Well equipped gym 5. Welcome drink upon check in 6. Helpful coincerge at front entrance of hotel 7. Fast wifi in room Suggested improvements 1. More movie channels on the TV. Why no Netflix? 2 Room rate should at least include a Continental breakfast during the stay 3. Room was booked for 3 guests. Yet only 2 bathrobes 4. Tea bags provided in the room were a generic brand - Why not provide a more luxury tea brand such as TWG that is consistent with the Ritz Carlton brand?

Location: what's hot- centrally located near the CBD & ”heart of town”. What's not- one of the furthest in terms of walking from Perth station. There are nearer hotels if you are coming from the Perth train station. General facilities: What's hot- contemporary Aussie art works line the walls of this building, inside & out, making it eclectic. What's not- unremarkable really. Standard features. Although reasonably new, if you look closer, much of the linen covered furniture (viz chairs) are stained and grubby close up. Swimming pool is small. Dining area is smallish. Rooms: What's hot- beds & pillows are very comfortable! Probably the best feature of the room. Shower head is a rain shower! Always a mark of a great bathroom. The TV screen is large. They provide an ironing board and an iron, which is nice. There's also a basic Expresso machine, which is appreciated. The room windows are floor to ceiling-great views and light! What's not- no toiletries unless requested (eco drive). No tissue paper unless requested. No room slippers provided. No water- so you either have to boil it in-room, or walk to the 1st floor to get it from the dining room, which sucks. Carpets are designed to hide the grime, but on closer inspection, the stains are there, giving you an icky feel. The wardrobe area is severely limited, so it feels cramped when you have 2 people trying to share the same area. Could be better. There is no dedicated luggage stand, so you'll have to do with laying it on the floor. Pity your back & knees. Service: What's hot- nothing really. All the politeness your expect from any hotel. Nothing remarkable. What's not- housekeeping service is inconsistent & poor. By any standards of a good hotel this is one big area that they need to improve upon. We stayed 7 nights & for the first half of our stay, we had to request for our rooms to be made up and on at least 2 days, there was no housekeeping at all. It almost felt like a third party service had been employed to take care of the rooms which was disconnected from the hotel's standards. An annoyance we could do without & a huge fail in my books. Breakfast: What's hot- sadly, nothing great. It was ok, again, unremarkable in its variety, quality & presentation. What's not: if I had to do it again, I'd find breakfast elsewhere & save the money. Conclusion: it was ok. Nothing to draw me back again unless I had no other choice. The fact that it's an Accor accredited hotel makes it even more disappointing. Between the poor housekeeping & the unremarkable breakfast, it's a pretty average hotel with limited repeatability if you had a choice.

The room has a good view and is cleverly designed. The swimming pool is very comfortable. Smith Beach is easily accessible and is a great choice among nearby hotels. It's a pity that flies are very rampant at the beach during this season, making it a bit inconvenient to go to the beach or rest on the terrace. I hope the hotel will provide some anti-fly equipment in the future to make staying and traveling more comfortable.