Tucked quietly in the heart of Matsumoto, Richmond Hotel is that kind of place where you check in and immediately feel, “Yes, this was the right choice.”
Just a 10-minute walk from the famous Matsumoto Castle, and only a few steps from the main train station, the hotel is perfect for exploring the city on foot. Everything feels close — but not too crowded.
The lobby is simple, efficient, and the check-in process is smooth with helpful staff (and English-friendly machines). It gives off a calm business-hotel feel but with the warmth of Japanese hospitality.
🚶♂️ What’s nearby (walking distance):
Matsumoto Castle – a national treasure and absolute must-visit, especially during cherry blossom season.
Matsumoto City Museum of Art – just 5 mins away, home to works by Yayoi Kusama (yes, the dots queen herself!). 🎨
Nakamachi Street – preserved Edo-style merchant houses turned into cozy cafes, sake shops, and souvenir boutiques.
Local izakayas & ramen spots – literally around the corner!
🛏️ Room Experience:
We stayed in a twin room — very clean, comfortable, and surprisingly spacious. Soft beds, adjustable lighting, and full amenities including pajamas, skincare sets, and even phone chargers.
☕ Bonus points for:
In-room humidifier (helpful in dry weather!)
Free drinks in the lobby lounge during certain hours
Coin laundry for longer stays
✨ Why we recommend this hotel:
Location: It’s so central, you can explore most places by foot.
Convenience: Great for family trips or solo travelers who need a “no-stress” base.
Comfort: Classic Japanese standards — clean, quiet, and efficient.
If you’re heading to Matsumoto and want a place that gives you both comfort and convenience without breaking the budget, this is a solid choice. Plus, waking up and walking to the castle in the early morning light? Unforgettable. 🌸
Hotel Tangram provides a unforgettable experience with its exotic location next to a ski/snowboard facility, to have supreme services and the thing.
I remember most except the skiing part is the onsen, the onsen provides a lovely arrange of tubs various sizes which consume of eg: cold bath tubs indoor warm tubs and an outdoor tub especially if you are lucky there might be snow raining in to the tub and you can witness a special surpirse.
overall I believe coming here is a good choice and can guaranteer you a good stay.
I enjoyed stay in here. The room is spacious, amenities all complete, provided at the front desk and take what's you need. Location, in front of the Nagano station, after east exit, and 7/11 just next to it.
1 thing make me not give the perfect score, the room have some unpleasant odour that I couldn't remove. I turn on the humidifier, spray air refreshner but still it won't disappear. Except for that, everything is good
The hotel has an excellent location, very close to the JR station and within easy walking distance. The room size was quite good – definitely not small for this trip – and the shower area was spacious. But the real standout feature was the onsen (hot spring); after a soak, I felt completely relaxed and my whole body felt incredibly comfortable!
I saw many Japanese elderly couples, girlfriends, and many students coming here to play. The hotel is very old, the air conditioner squeaks, there are some mosquitoes, and the refrigerator is sometimes good and sometimes bad. It was normal on the first day, but on the second day, all the fruits we bought were frozen into hard ice. But the hygiene is OK. You can see that they are trying their best to maintain it. In addition to the public hot springs, there are two private hot springs, Xing and Yue, which can be reserved by guests. There is free oden in the rest area every afternoon, which is very heartwarming. The breakfast is also good and very rich. In addition, Nagano and Shijiazhuang are friendly cities. Table tennis is very popular here, and there are table tennis balls in the lounge. The hotel is very close to Yudanaka Station, a two-minute walk, and is generally recommended.
Perfect location, it is located just opposite Nagano station, bus and train are easy to get. Lots of eateries around hotel. Friendly staff that greet you everytime you walk pass their table. Great breakfast to charge your day. Good amenities. The bedroom size is also good. Downside is the hotel doesn't have a public bath.
Great location, within 5-10 minutes walk from Nagano Train Station. Good amenities and service provided by the hotel. Friendly and professional hotel staff. Laundry room has 3 washing machines and 3 dryers that work well. Reception staff can provide change of 100yen coins for the laundry machines.
Close to JR Suwa Station, the hotel is large, with foot baths, courtyards, hot springs, and restaurants. The reception service is very good, and the rooms are not cramped even for single rooms. A nutritionally balanced breakfast is provided free of charge. It is a very good hotel choice near JR Suwa Station.
Excellent location next to ski lift at Sun Valley. 3 mins walk to the local bus station with buses going to Nagano Station direct (express service) or Yudanaka station.
Room and bath room (2 basins and 1 sink) are spacious - we had 3 futons and 2 single beds for our family of 5. They may be a little dated but very clean. Room has a view to outside snowy forest during our time.
Highlights of our stay:
Half board meals - authentic Japanese! Big portions and lots of pretty and dishes served! Free coffee everyday in late afternoon.
Service was impeccable - the front desk lady (very friendly and excellent service disposition) , and the elderly folks who served in the restaurant - thumbs up!
Really like this hotel especially the little onsen provided on 2nd floor. Good location and easy check in and check out. Worth to return again. In the middle of all attractions. Visited nagano chrismas market.
Very Good
402 reviews
8.7/10
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9.2/10
Great
BBayusatriowTucked quietly in the heart of Matsumoto, Richmond Hotel is that kind of place where you check in and immediately feel, “Yes, this was the right choice.”
Just a 10-minute walk from the famous Matsumoto Castle, and only a few steps from the main train station, the hotel is perfect for exploring the city on foot. Everything feels close — but not too crowded.
The lobby is simple, efficient, and the check-in process is smooth with helpful staff (and English-friendly machines). It gives off a calm business-hotel feel but with the warmth of Japanese hospitality.
🚶♂️ What’s nearby (walking distance):
Matsumoto Castle – a national treasure and absolute must-visit, especially during cherry blossom season.
Matsumoto City Museum of Art – just 5 mins away, home to works by Yayoi Kusama (yes, the dots queen herself!). 🎨
Nakamachi Street – preserved Edo-style merchant houses turned into cozy cafes, sake shops, and souvenir boutiques.
Local izakayas & ramen spots – literally around the corner!
🛏️ Room Experience:
We stayed in a twin room — very clean, comfortable, and surprisingly spacious. Soft beds, adjustable lighting, and full amenities including pajamas, skincare sets, and even phone chargers.
☕ Bonus points for:
In-room humidifier (helpful in dry weather!)
Free drinks in the lobby lounge during certain hours
Coin laundry for longer stays
✨ Why we recommend this hotel:
Location: It’s so central, you can explore most places by foot.
Convenience: Great for family trips or solo travelers who need a “no-stress” base.
Comfort: Classic Japanese standards — clean, quiet, and efficient.
If you’re heading to Matsumoto and want a place that gives you both comfort and convenience without breaking the budget, this is a solid choice. Plus, waking up and walking to the castle in the early morning light? Unforgettable. 🌸
LLingziIt was very comfortable with the feeling of staying in a comfortable house.
I felt the richness of nature from the window and was quiet and relaxing.
OO.K. MACGreat location—loved having a Lawson right downstairs!
I didn’t realize Big Echo was on the 4th floor; otherwise, I would’ve planned to go for karaoke. But I already had a movie scheduled, so there wasn’t enough time.
The view was exactly what I was hoping for. I really enjoy staying in places with windows that offer such a nice view.
The only downside was the washing machine. It was quite slow and required coins. I even had to buy drinks from the vending machine just to get enough 100-yen coins for laundry.
I guess this kind of old-style machine is still common in Japanese hotels. Unlike the newer machines in China and Thailand that only take about 30 minutes to wash and another 20–30 minutes to dry (with separate machines), this one took significantly longer.
Overall, it was a good stay. I slept really well—even overslept a bit! Probably because I had spent the whole day snowboarding and was completely exhausted.
HHanaLocation is great, it is just on the main road and by the lake. I remember there was a Lawon convenient store not far away when we drove past. We stayed there for 1 night.
I highly doubt if we were given the wrong room type, as I booked a room that can see the full Suwa Lake, but the room we have got is at the corner. It is because of the cherry blossom season, there are so many mosquitos outside so we couldn't open any window. According to the information provided by the hotel, the mosquitos don't bite human, but create stains on clothings.
Anyway, the room has a private onsen. It was quite small, and look a bit old. The water is very hot, though I couldn't smell any sulfur so it is not a real hot spring. As the windows can't be opened, so it is a quite stuffy inside the bathroom. The room has equipped with all amenities, but no bottled water. The hotel mentioned the water is drinkable from the tab. The room is quite clean and spacious. The mattress is quite nice, it was good for taking a rest after a whole day trip. We chose the meal package (breakfast and dinner). They were both Japanese style with a lot of dishes and options. Food is great. Nagano is not a place that produces meat, so mainly there are a lot of vegetables.
With the price we paid for, the hotel services, food and everything is quite reasonable. However, the hotel is a bit old. Nothing is special other than providing a clean room to sleep.
GGuest UserLove this hotel. The key ingredient: the staff, so very friendly and polite. Especially Uda at the front desk, she was always cheerful, attentive, and went out of her way many times to see to our needs. She is the perfect representative of everything friendly and positive about this resort experience.
This was our first ski trip to Japan and the amenities are such a pleasant surprise. The hotel has its own ski rental, lift tickets sold right outside the door, 2 different restaurants, and its own onsen. Which was a new and lovely experience for me.
The hotel is a bit older, and the bathroom is small for western standards, but the bidet more than made up for that ( love it ) and the onsen took care of the daily bathing ritual ( for me ). Heater worked well as well as the wi-fi throughout the hotel.
The restaurants were a nice convenience, we paid extra for breakfast and dinner vouchers, and it was fun wearing our provided yukatas ( robes ) all
day in the hotel ( not required ).
The ski runs are well marked, and the ski lodges had delicious Japanese fare that blew our minds. And the Madapow! ( Madarao powder ) generously snowed down on us.
Overall, would highly recommend Madarao Kogen Hotel. Again, arigato gozaimasu to Uda and the entire hotel staff that made our 3 day stay so very lovely and relaxing. Would definitely stay here again in the future.
Fred Ermac, Jan 2025
GGuest UserHonestly, I can't praise this place enough.
The owners are a really lovely couple; very welcoming and extremely helpful. The rooms are great - plenty of space and all the amenities you need for a short stay. The onsen is just the best - it's a private one that you can lock the door to and have to yourself for as long as you can cope with the hot water!
But the *food* - wow! The food is absolutely fantastic and expertly cooked. Honestly, I've eaten in Michelin starred restaurants with food that wasn't as good as this. On top of that, at our first evening meal, we found that the message hadn't been relayed about my wife being a pescatarian. Anywhere else that might have been a problem, but within twenty-five minutes an entire new fish meal had been prepared and served - and was absolutely amazing. We were SO impressed.
Also, what a truly beautiful location. Oh yes, and they have *monkeys*!! They wandered past the property in the evening and wandered back the next morning.
I'm trying to name anything negative and I honestly can't - the closest thing I can think of is that the property is hard to locate and you definitely need a car to get there, but if you can get there, do - it was one of two equal-best places we've stayed at in Japan.
Thank you to the owners (sorry, I never asked your names) for a wonderful stay in your home.
GGrigoryWe were there in February, it was minus outside, but the room had a heater and air conditioning. Not frozen. The hotels have three onsens, one shared for men, one for women and one private. They also give you the key to 9 public onsens in the village. The hostess can pick you up or take you to the nearest station, she also took us to dinner and to Monkey Park. Breakfast is traditional. And in general, the hotel is traditional Japanese, I advise anyone who is interested in staying in a traditional hotel. But keep in mind that you need to sleep on the tatama and wear slippers, they are not allowed in the shower, and you also need to wash in the onsen.
SSaya’s StoriesGreat location next to Alpico bus station and only 5 mins walk from JR station! Staffs are really nice with amazing service mind.
The room is nice and clean! Had a good experience staying there and would like to recommend it for anyone visiting Matsumoto!
GGuest UserI would like to take a moment to express my sincere appreciation for the excellent service provided by one of your hotel staff members, Ito-san. During my stay in Hirugami No-Mori, Ito-San went above and beyond to ensure that our experience at your onsen/hotel was a memorable one.
Despite the language barrier, Ito-san's attentive nature and willingness to go above and beyond to assist me in navigating the area made a significant difference in my stay. Her use of Google Translate to communicate with us was impressive and demonstrated her dedication to providing top-notch service.
I was thoroughly impressed with her professionalism, positive attitude, and exceptional customer service skills, which were evident in every interaction I had with her. Her talent is remarkable, and I hope that your hotel will continue to support and develop her professionally.
Please convey my heartfelt appreciation to Ito-san, and please recognize her outstanding work. She is a true asset to your onsen/hotel, and I look forward to visiting again in the future.
Thank you for providing me with a memorable experience, and I wish you and your team continued success.
WWei LeThis place is ~5mins walk from Zenkoji temple. neighborhood is peaceful at night.
Shoes to be removed outside the accommodation. Rooms are on the 2nd floor so you'll have to carry your luggage up (there's no lift).
Room (with window) is huge. You'll have to head downstairs to use the shared toilet and shared onsen (no toilet inside the room).
We were only allowed 30mins of onsen time for 2 pax - couples weren't allowed to use the onsen concurrently so we had to go one after another (i'm not sure if the instructions got lost in translation..). Felt very rushed so i didnt really get to enjoy the onsen experience, but overall was nice and clean.
Interesting 6.30am tour around the area and within the temple itself, followed by a simple vegetarian breakfast (porridge with omakase-styled sides with miso soup) back at the accommodation. The morning tour lasted from 6.30am - 8.30am.
The accommodation provided a fleece blanket to each pax to bring to Zenkoji temple to keep us warm during the morning praying ceremony. We went on 30 Dec and it was SO COLD.
Overall interesting experience but accommodation price is pretty steep IMO.
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