4-Star Hotels in Federal District, Mexico

We loved staying here although we did have a few hiccups. We arrived before check-in but we could leave our luggage at the hotel which was a relief. Unfortunately we lost our luggage ticket while out, but the front desk employee Grecia made it seem as if it were a huge problem and that we would not be able to retrieve our luggage at all. She did not reassure us even after we expressed confusion and concern. However once we had already gotten very stressed about this, another employee simply asked for our identification and quickly resolved the problem (which was their standard protocol). The stress was avoidable. When we arrived to the room we had to call to request robes and slippers, and there was only one water bottle even though we were two guests. In the bathroom, there is only one hook for the towels, which was inconvenient. The shower also leaked water all over the bathroom which is an architectural problem and can’t really be helped but was annoying as the bathroom floor was wet. The lighting in the room was also very dim, but that might just be a personal preference. Multiple times when requesting towels or water from room service, we had to call several times to remind them of our needs (we even once went personally to remind them at the front desk after 3 times of calling). On our last day we were eager to enjoy one final breakfast, which is listed as being from 6am-11am. However the food was not set up until 6:20-30, so we had to rush to eat before checking out to make it in time for our flight. Also at breakfast there is no self service tea or water station, and although the staff are attentive, it’s too much for them to be able to meet everyone’s needs at rush hour breakfast. However despite all of this we are left with a great memory of staying here. The food at breakfast was delicious, and most of the staff were very kind despite the delays in service. The location is convenient and the room was comfortable. I do not regret staying here although for ~300 USD a night I might expect a little bit more attention to detail.

Overall the hotel was good. The room was clean and organized, neat, no issues. Shower was nice and hot, comfy bed and a safe, all good. No minibar or fridge however, which is maybe a bit underwhelming for a 4 star hotel but it was fine for me. Location was good, reasonably close to the city centre and with several public transport options nearby. (Though I found the public transport quite confusing in Mexico City) My only issue was that I originally booked through another agent and when I arrived the hotel informed me that the booking had been cancelled on the same day I booked it, and they wouldn't offer me the room or price match to the original booking, so booking the second time was about 8 euro more expensive, not a lot, but irritating. However I contacted my other agency and the informed me that it was due to a failure for the confirmation going through on their end, so not the hotel's fault.

This is the worst airport hotel I've ever stayed in. I can't understand the rave reviews for this place. The reception staff were very unfriendly; I asked for a phone adapter, and they just looked at my charger and told me to go look for one in the airport shops! A 4-star airport hotel doesn't have adapters for guests! It turned out my cable was actually compatible, but the staff didn't even bother to check. The room was very gloomy and gray, the floor was freezing cold, with no carpet, slippers, or bathrobe. The shampoo and shower gel were very low quality. Breakfast was terrible – nothing to eat at all. The omelet was made with some strange oil and had an unpleasant aftertaste. The hot dishes were cold, and no one reacted when I pointed out they were inedible. The cappuccino was mostly sweet milk with minimal coffee. The hotel was cold. There were no hotel signs, so I had to ask staff for directions several times. This hotel is worth maybe 2 stars and $50. I don't recommend it to anyone and am surprised by the high ratings – guests must have never stayed in a decent hotel. My window faced a gallery where workers were walking around early in the morning, making a lot of noise, standing right outside my window (the curtains were open because I didn't know people would be walking there), playing music on their phones, and keeping me from sleeping. My complaints at reception were completely ignored. The bed was uncomfortable, and the mattress sagged. I would not recommend it to anyone!!!

Location and Hotel in general is great! Room city views are beautiful. Shared amenities with Double Tree, swimming pool has extra cost. Some personnel attitude a little dissapointing. Overall a nice experience.

Beautiful hotel, great location, but unfortunately, the noise makes it extremely difficult to recommend staying here. The music from the rooftop bar starts getting louder around 6 PM and continues until approximately 2 AM, and it seems to get progressively louder throughout the night. It was genuinely impossible to relax or sleep in our room. We were even given earplugs, but they did very little to help. If you plan to be out until 2 AM every night, you may not notice it. But if you are looking for a relaxing hotel where you can come back, unwind, and get a good night’s sleep, this is honestly a terrible experience. We also booked a Deluxe King room but were put in a Queen room for our first night. We were not able to get into the correct room category that we booked until after 5PM the following day because the Deluxe King room was ”not yet clean.” No upgrade or compensation was given for this mistake. It’s a shame because the property is beautiful but a hotel room that you cannot reasonably sleep or relax. I would strongly recommend asking about the noise before booking.

I had a great time at ULIV hotel. the location is perfect, walkable distance from the city center, plenty of restaurants and cafes around. for such an affordable price you get a spacious room with all the necessities including kitchen appliances (convenient for a long stay) and a few words about the stuff, everyone is so kind and helpful. and i want to thank Guy for his help and fun chats we had, he made my stay hundred times better. and what a surprise it was that he can speak chinese🥰♥️ i didn’t take any photos unfortunately, so just sharing a view from my room 中国的朋友们，如果在找墨西哥市的酒店，别找了 就选ULIV，需要任何帮助，找Guy前台人员，他会说中文，一定会帮上你们

The hotel's location is very convenient. Right in front of the hotel is a metrobus station that connects you to the city center (Reforma and Zona Rosa) and to the south. Breakfast is good, but there are several restaurants nearby for all tastes.

The hotel is directly connected to Terminal 1 via a covered walkway. If you land late at Terminal 2, you'll need to take a taxi to get there. The hotel facilities are excellent, and the breakfast spread is incredibly generous. Highly recommended!

The room exceeded expectations and regretted staying for two days on the weekend. A family of three set two bedrooms and two bathrooms, Trip.com wrote 70 square meters, it feels more than, it is estimated that the area is used, the child is very satisfied with his own space. The room design is very good, the small objects are IKEA, the kitchen is fully equipped, the necessary tableware is also equipped with oil, pepper and salt, we made a few beautiful breakfasts, to achieve avocado freedom! This apartment has four rooms on each floor. The room type I live in is on the fifth floor. I can't hear the noise of the road at all (the room on the road is not clear, the road in front of the door is busy during the day). It is two blocks away from the core area of Roma. I wander around every day and have several Michelin restaurants. Unfortunately, I can't eat on weekends. Praise the building service staff, enthusiastically inform the use of the free washing machine dryer, free after 6 pm. The roof garden is great! There is a swimming pool! Small problem: The sheets should be covered with plastic waterproof pads, and they will ring when they turn over.

A historic, century-old hotel with somewhat outdated facilities, but it possesses great character. The lobby features a museum-like exhibition area with various themed displays, and the guest room area even retains a very old-fashioned elevator for guests to observe. The service is excellent and polite, and housekeeping is prompt.