The front desk and exterior look decent, but the rooms are quite standard, on par with a budget hotel. Cleanliness is okay. There's not much in terms of service. The Japanese woman who checked me in was quite impolite and seemed grumpy. Breakfast options are very limited. The main advantage is the convenient location and good transport links. I can only give it this score, mainly because Utsunomiya doesn't seem to have many better hotel options.
I think it's good that the parking lot is easy to park. I didn't know the breakfast well and ended up staying without meals.
I think that only the things you need are good for amenity goods. But I felt a little lonely w I think it's better for manufacturers to carefully select them.
I bring my own. It was my first use. Thank you very much.
4.5 stars! Property is older but extremely well maintained. The corner western/Japanese rooms are spacious with two western beds and tatami area, single japanese bath and shower area and separate toilet area, mini fridge, tv, sitting area overlooking the river and table with four chairs as well as a massage chair! Onsen area has both indoor and outdoor areas separate for men and women and a cold plunge as well as multiple hot baths. Minus half a star for low staffing in the store/cafe areas (often no staff member to be found when kakigori desired), no in house lunch option and overly fatty meat on the 3rd night dinner (breakfast and dinner were LARGE and BEAUTIFUL but perhaps heavy on the yuba. Also, shuttle to the train station is only at 10 and 11am and getting cabs is difficult. However, would overwhelmingly recommend Nikko Senhime Monogatari!
We stayed here as a family this time. The room was very clean and our kids absolutely loved it. We'd definitely like to stay here again if we get the chance.
There are shuttle buses from Tobu Nikko Station and Jr Nikko Station every hour. It feels quite convenient. It takes about 20 minutes to drive from the station to the hotel.
The hotel is in the mountains, the environment and air are very good.
Staying for 1 night and 2 nights, we took the shuttle bus at 4 o'clock and arrived at the hotel at around 5 o'clock. It was the second batch's turn for dinner at around 7 o'clock. We couldn't change the time, so we waited until we were hungry. Dinner is still very rich, with a variety of good dishes, and the steak is recommended. There are also a variety of alcoholic beverages. Breakfast was also good.
The hot spring is on the top floor, the water is very good, and there is an outdoor hot spring. You can soak in the hot spring and enjoy the night, moonlight or starry sky.
The hotel room is also large and overall very good.
Disadvantages: The pillows are not very comfortable and a bit hard. In addition, the sink and table are relatively low in design, making them not very convenient to use.
The facilities and hospitality of the hotel mentioned above are close to full marks.
On the other hand, unfortunately the cleaning of the hot spring bath is not so good, and there is nothing that can be done about the quality of the hot spring water.
And the quality of the dinner. The number of dishes is more than enough, but I would like them to take the taste more seriously.
I would like food that tastes good, not just the price.
This hotel was about 30 minutes drive from Nasu Animal Kingdom and was on the mountain road.
There are no convenience stores or supermarkets near the hotel, so I think it is better to buy beverages brought in at convenience stores found early.
The room was very clean and the staff 々 was kind, polite, kind and happy.
Thank you.
What impressed me especially was that the full course of dinner was very delicious, and the beautiful golf course spreading from the window while eating made me have a calm time. I was able to eat slowly in a quiet place, probably because there were many calm adults in the customer base. Breakfast was also very delicious in a buffet style where you can choose fresh vegetables, rice, bread, side dishes, etc.
The hot spring on the 2nd floor is a cold mineral spring, and it is called a hot spring of beautiful skin, so my skin became smooth and smooth ♪ I went twice at night and in the morning, but I was able to relax so that I could sigh.
There was also a fitness room and an esthetic salon on the second floor.
Also, the drinks to drink while watching the stars on the veranda of the room at night were the best and comfortable time
The room feels a bit old, but it was very large, and the towels and roomware were clean and cozy.
The bed was a little hard and I could sleep just right.
The air conditioner can be adjusted in the room and there is also an air cleaner.
However, there is no outlet near the bed and it seems that the mobile phone cannot be charged at the bedside. Maybe it was somewhere?
I thought again that I was glad to choose this place because it was better than I imagined in everything.
I would like to use it when I come to Nasu again ♪
It only takes 5 minutes to walk from the station to the hotel. The hotel is large and has many facilities for children. The dinner buffet is average compared to the breakfast buffet. But overall they are very satisfied.
I was able to relax in the sauna bath. The breakfast buffet was also very delicious. The staff were very polite and it felt great. Thank you very much!
Good
102 reviews
7.7/10
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8.1/10
Very Good
GGuest UserI had a truly wonderful day at this hotel on March 2, 2026. The front desk staff, Ms. Qing, was incredibly professional and multilingual. She explained the hotel's policies and information clearly and politely, making me feel like I had stepped into a five-star hotel. I also enjoyed both dinner and breakfast; the food was delicious and perfectly suited my taste. Ms. Qing also handled the restaurant service, and I was amazed at how she could manage so many tasks simultaneously while providing such excellent service. She was very attentive not only to me but also to other guests, and I was extremely satisfied. The hotel was very quiet, and it was a memorable and lovely stay. I would definitely like to return when I have the time.
TThe5thStudioNestled along the shores of Lake Chuzenji, some rooms offer breathtaking views of the lake and the majestic Mount Nantai. The Japanese-style rooms are spacious, featuring tatami flooring, scenic areas, and comfortable beds, perfect for enjoying the beautiful autumn leaves! A special thanks to the two staff members, Lisz and Yuka, for their excellent service and fluent English in introducing each dish. They were truly professional!
CCocozazaThe room was spacious, the bed was comfortable, and the view was great. The free cocktail and coffee services in the lobby were nice, as well as the free drink bar (including one beer per person) near the entrance to the hot spring. The paid massage service was also good. The meals were decent, especially the grilled beef, which simply melted in my mouth. The restaurant staff welcomed us warmly and provided friendly service.
Cons: The variety of hot springs was lacking, and the view from the hot springs was almost blocked, which was disappointing. The lockers for valuables used combination dials, and foreign guests often didn’t know how to use them, locking their room keys inside and struggling to reopen them. This was a major inconvenience. They should switch to a key-and-wristband system like other onsen hotels.
The room itself felt like an old, once-grand mansion that had seen better days. The furniture had many scratches, and the surfaces were worn and peeling. It made me think it must have been impressive in the past. Still, the room was definitely more spacious compared to other hotels.
SshesheThe front desk and exterior look decent, but the rooms are quite standard, on par with a budget hotel. Cleanliness is okay. There's not much in terms of service. The Japanese woman who checked me in was quite impolite and seemed grumpy. Breakfast options are very limited. The main advantage is the convenient location and good transport links. I can only give it this score, mainly because Utsunomiya doesn't seem to have many better hotel options.
GGuest UserRoom : Standard room spacious for 2 people
Bathroom : Spacious. I like the most.
Food : Breakfast - Simple but nice and tasty too.
Facilities : Laundry - cheaper and convenience. If you don't have coin, you can always go to their receptionist counter and ask for the change.
Extra : Iron & Iron Board - you can request at the counter.
Check In : Super easy and fast (provided that you have all the docs ready. Just give the booking number & passport to them)
AAnonymous UserClean hotel with open-air onsen. Breakfast with a great view of the autumn foliage, even spotted monkeys! Enjoyable relaxing stay. Lobby also has free drinking lounge, superb!! 👍🏼😊 Free shuttle service to Tobu-Nikko station.
GGuest User4.5 stars! Property is older but extremely well maintained. The corner western/Japanese rooms are spacious with two western beds and tatami area, single japanese bath and shower area and separate toilet area, mini fridge, tv, sitting area overlooking the river and table with four chairs as well as a massage chair! Onsen area has both indoor and outdoor areas separate for men and women and a cold plunge as well as multiple hot baths. Minus half a star for low staffing in the store/cafe areas (often no staff member to be found when kakigori desired), no in house lunch option and overly fatty meat on the 3rd night dinner (breakfast and dinner were LARGE and BEAUTIFUL but perhaps heavy on the yuba. Also, shuttle to the train station is only at 10 and 11am and getting cabs is difficult. However, would overwhelmingly recommend Nikko Senhime Monogatari!
GGuest UserBreakfast was better than dinner, but both were good. The onsen was good and clean, but I wish they provided towels at the onsen area and not having to bring our own. There were no face towels in the room. The room was old. The floor creaks. But the room was very clean. I did not smell smoke anywhere in the hotel, but it was a bit humid. The staff spoke English well. BONUS: In the game room, there is the old Pole Position car racing game and it works perfectly. Memories of my childhood. I loved this game.
The hotel price was excellent for the value.it is beside a beautiful long pedestrian bridge.
GGuest UserThis time was a family trip. We were really satisfied with both the hot springs and the food. The staff were also incredibly kind. They explained and recommended local attractions in great detail, which was a huge help. I'll definitely be back with friends.
TTsusieA premium hotel & hotspring in kinugagawa onsen,this hotel also is famous all over japan, because of superb hotspring creation made by a big rock,very new & romantic interior design especially in the lobby,w/ an luxurios chandelier,the outside view is amazing,the famous fureai bridge in kinugawa & river is in the front ,very nice autumn view outside,the room is big,but don't have a telephone & dresser,the food is superb but if you want to drink alcohol,you need to reserve from the front desk during check-in.Intagramable view inside & outside,but don't go here by walking with baggage because of the high stairs in fureai bridge,there's a shuttle bus but you need to pay 300yen.Overall,you can feel the scenic views even you don't go outside,Thanks always Trip.com for very nice booking,more power & God bless always
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