4-Star Hotels in Tochigi Prefecture, Japan

The hotel is generally new and clean. The rooms have slightly low ceilings but are functional, and the bathroom is easy to use. It takes 9 minutes to walk from the station. However, the atmosphere along the way isn’t great due to solicitors from girls’ bars. That said, the service at the hotel is good, and the price is reasonable.

Really great stay in the hotel, very clean and staff were extremely friendly and helpful!! Japanese style room was so cozy and the view was fantastic!!! Really great view of the surrounding mountains and lake. -1 star for the location due to the difficulty to find it at night. There were no streetlights in the area so we didn't know there were footpaths and had to do the dangerous route via the vehicle road in pitch darkness. Dinner wasn't fantastic but is included in the stay. Breakfast was decent though :)

The hotel is rather old but well maintained. It is a classic hotel from the 70s-80s (i think) era. The room are large by Japanese standard. The dinner spread is good but breakfast is disappointing. There is a 150yen Onsen tax per person which should be stated in the details eventhough the amount is small.

The service was exceptionally attentive and thorough. The hot spring water was superb, the facilities were comprehensive and well-appointed, and the food was also delicious.

Not clean but good staff

The impressions are the most rosy. About the pros: 1. The hotel looks well-kept and new. The room is large, with a balcony, toilet with shower, there is a mini-bar, tea accessories, pajamas, yukatas, everything is in place. Small gifts. Everything was very nice. There is a coffee machine in the lobby area, you can take books to read, there is a souvenir shop. 2. Warm attitude during the serving of food, especially during dinner. The taste of the food and the quality for me were excellent. As a foreigner unfamiliar with the traditions of the cuisine, we are grateful for the opportunity to touch the culinary microclimate of the region. Although I understand that my opinion cannot be considered expert. 3. A good area with onsen. There is an indoor pool and rotenburo, there is no need to bring towels from the room. There is a small common lounge area with drinks and ice cream. Minor minuses: 1. If you go to the hotel by taxi, it takes you to a gravel path, and then you calmly get there by walking a little to the official entrance of the hotel. But if you walk, and it's about 20 minutes from the station, then knowing that you went through a more convenient service entrance, the detour to the main entrance will seem strange, although in the end it has its own charm. 2. The service at the entrance to the hotel seems a little blurry. Especially after the service in the same restaurant. But we arrived late in the evening, so it is likely that everyone was just tired by the time we arrived. 3. The hotel held a lecture on our evening, but it was in Japanese. Although I do not see a mechanism by which it could be made more accessible. Hiring a translator who would translate into English for a couple of foreigners is strange. Conducting it in English when most of the guests were Japanese is wrong. The hotel is not cheap, but I think it is worth the money. I highly recommend it.

You’ll need taxi or car to go to Rakuten Stay if you bring suitcase, as Nikko don’t have a well pedestrian walk and it’s a bit hard if you pull your luggage by yourself. The check-in process quiet confusing as there’s no reception and the easiest way is to call the Rakuten Stay straight away and ask room number and door passcode and you can do the check-in process inside your room. The room is really nice and it’s huge, we even get our own onsen which is really nice. The price also not that expensive, compare to hotel room if you’re more than 2 people. Overall really enjoy my stay despite the confusing check-in, but the help center really assist me patiently

For a Regional area like Utsunomiya, I cannot help but rave about how amazing Candeo Hotel Utsonomiya is. Starting from the location; it’s not even 5 minutes from the station so if you have heavy suitcases; there’s barely any hassle to get to the hotel. There’s also a 7-11 right below the hotel so if you need a bite at 2-3 am, you know where to go: there’s also some amazing restaurants right below the hotel so id also say it’s super convenient. In terms of the room, the room was very well maintained with elegant design and very cozy. Room size was sufficient enough and also very comfortable. And the breakfast is just amazing. Every day different soups and just delicious salads with super fresh fruit. 6 out of 5 on the breakfast. And lastly the service, just very very helpful and extremely polite and patient. Some understood English and some understood basic but with google translate it was a piece of cake. They also helped me transfer my luggage from their hotel to the next in another city. Overall just a 5 on 5 rating for every aspect of the hotel.

This is my second time using Rakuten Stay, following my stay in Chiba. It's perfect for families as you can easily have a barbecue with the teppanyaki grill and cook your own meals with the tableware, rice cooker, and electric kettle. There are also plenty of facilities equipped, such as a washer/dryer and towels. As it's brand new, it's extremely clean. I would like to continue using Rakuten Stays in other locations in the future. I also enjoyed the fantastic atmosphere of the fog at night.

The hotel environment is very good. The hygiene is clean. The room is tidy. The service is also warm and considerate. There will be a drum welcome ceremony. There is also a free water bar in the lobby. You can drink tea and enjoy the scenery. The dinner restaurant needs to pass through the suspension bridge. The dinner is also unique. The hot spring water quality is also good. There are soup flowers. It is very comfortable to soak in.