We stayed here for our honeymoon. The attentive staff, service, and the hotel's location and facilities helped us create wonderful memories.
We would like to stay here again when we are in San Sebastian.
Very welcoming property with a panoramic internal elevator, clean, especially in the common areas. Large rooms, comfortable bed, spacious shower, and very functional sink area. Decent breakfast, though room for improvement in terms of presentation and quality. Good restaurant for dinner.
Cons: lack of small coffee cups, empty toiletries, hair in bed.
We came here without a car having got busses from Bilbao. Not easy finding a hotel with a pool and within LaGuardia so worked perfectly. Arguably not a four star but was comfortable and and pool was lovely.
Would recommend for the price
The design of the hotel is very style, there is a glass of red/white wine per person, take pictures on the top floor on the top floor, the scenery of the mountain town is unobstructed, the breakfast is not bad, the Iberian ham slices are really delicious 😋, and the waiter will send fresh fruit to 😘 on a table. The fly in the ointment is that The gym is quite small, and one of the three is just broken, but the overall experience is good 👍, the room is comfortable and clean! Whether it is aisles or furnishings, it is full of design.
Gran hotel tanto por su ubicación como por sus servicios. El personal de la recepción super agradable y el personal de limpieza igualmente. El desayuno buffet muy variado con unos productos locales de calidad. Repetiremos seguro en nuestra próxima visita a Durango.
We hebben een heerlijk verblijf gehad. Heerlijke bedden en mooi uitzicht vanaf de kamer. Mooie tuin waar je heelijk koel onder de bomen kan zitten met een wijntje. Kamers kunnen een upgrade gebruiken. Personeel is weinig geïnteresseerd in de gast. Alles kost moeite lijkt het. Er wordt niet gevraagd bij uitchecken hoe je verblijf is geweest. Vriendojk Afrekenen en gaan. Dat lijkt.me de eerste regel in hospitality.
Very Good
76 reviews
8.9/10
Price from
AED 389
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9.0/10
Great
GGuest UserThe lady at the front desk was very friendly and enthusiastic when we checked in, asking if we needed a map and briefly explaining the surrounding routes.
The water pressure in the bathroom was a bit low, and switching between the showerhead settings required some guesswork.
Breakfast had a decent variety of choices.
It's only about a ten-minute walk from the Guggenheim Museum and the airport bus stop. It would have been better if they had provided information about the airport bus service being suspended on May 1st, as we checked out on Labor Day and waited at the bus stop for over half an hour for nothing.
GGuest UserThe hotel is located just a few minutes by bus from the bar area.
The exterior looks old, but the interior is very nice and clean.
The bed was fluffy and I slept well.
There's a supermarket nearby, so you can easily stock up if you need something.
The breakfast selection isn't that extensive, but it was more than adequate. And it was very delicious.
I'd love to stay here again the next time I visit San Sebastian.
GGuest UserThe place was super clean, the rooms spacious, and the bathroom very well-equipped. You can't hear any noise from the hallway, and you sleep very well. The only downside is that it's a bit far from the city center, although there's a bus that takes you there in 40 minutes.
BbaraoGuild**”BAD: Beware of the 'Upgrade'”**
Our priority when booking was the room size and budget, so we reserved a 32m² City View room.
At check-in, the hotel staff offered us an ”upgrade.” He said that for an additional €25 per day, we could ”upgrade,” so we agreed.
However, while the room did have a Sea View, the size was downgraded to just 21m². I told them that paying €25 to have a smaller room was a downgrade, but they insisted that the view had been upgraded.
I asked to be moved back to the room we originally booked, but the staff ignored my request for an entire day.
Let me ask you this: if you went to see a new landscape, and the view changed, how would you describe it? You wouldn’t say the landscape itself was ”upgraded,” would you? You’d say the view was different or better.
The following day, I finally got a response from the staff. They told me I’d need to pay an additional €70 per day if I wanted a 32m² Sea View room.
While the hotel facilities and scenery are excellent, the staff are focused entirely on business and seem to aim to squeeze every extra euro from their guests.
In the end, we ended up paying the €25.
**Beware of the 'Upgrade.'”**
GGuest UserNice hotel with ample parking. Excellent location for exploring the city. You can walk to Casco Viejo in 15 minutes, and the metro stop is also nearby. The breakfast buffet is very good and extensive, with a huge selection. The only downside was the strict rules around the pool, which is also part of a sports club. This meant the children couldn't really play there.
HHosanChoose the hotel for its proximity to the Intermodal bus interchange. We walked to all the main tourist attractions from the hotel. Bilbao is a very walkable city.
What sets this hotel apart is the friendliness of the staff. The front counter team is genuinely friendly and helpful. Special thanks to Noemi who went out of her way to help us and gave advice on airline lost luggage.
The room is spacious for our needs. The king bed is super comfortable, with just the right firmness. Linen is plush and pillows are fluffy. It has a simple yet functional tea-making facility in the room. The room came with USB charger by bedside, which is essential for today's travellers.
We love the bathroom. Well-lit, full-size shower with strong water pressure. You will find the basic amenities (Toothbrush etc) in the bathroom.
The cleaner did a good job with the room. The hall and public areas are all spotless. Judging based on the interior, the hotel might have been refurbished not that long ago.
SShiow ChinLocation is a bit out of the city centre, but located in a peaceful area (contrastingly) next to a forest and a biotech hub. However, a bus stop a couple of minutes' walk from the hotel has a service that goes directly to the Boulevard located between the Old Town and the City Centre (85sen per trip or cheaper with the San Sebastian Card - available at the hotel) within 25 mins (or slightly longer with traffic).
My room was comfortable and clean, although it might be a bit tight for space with 2 people. Bed was comfortable with pillows of various firmness.
Bathroom was big and well-designed, although the shower and bath might be a bit tight for larger people. Shower pressure was excellent.
Tip: Open the drawer under the sink to dispose your garbage and recyclables.
Staff were all friendly, polite and helpful.
My only complaint is that my water was never refilled throughout my stay, but I admit I did not ask about it at the time.
GGuest UserThe hotel is very comfortable and comfortable and is very comfortable.
The room was very warm and we couldn't have a nice ventilation.
We recommend this hotel.
GGuest UserNice hotel close to the city center. Friendly staff. Parking is an issue, if you don’t get to book your space then you have to park outside in a public parking and both are expensive.
The rooms are modern and the swimming pool at the rooftop is useful. Also the spa.
MM. SoA boutique hotel close to the Dona Katalina Zubia. There are two entrances to the hotel, the main one facing the road and the other entrance facing the Urumea River. Staff were friendly and always had a smile. The hotel is quite clean and everything is within 15mins walk. The amenities are limited, but there is a 24 hour reception and bar downstairs, a nice roof top sunbathing area and a gym. Please double check the other amenities listing when booking, as I don't recall seeing the Public Bath, Foot Bath and Clothes Dryer as advertise. I would also suggest to check the batteries of the remotes before someone check ins, as I had to request it to be changed and it wasn't available until the next day, more compliment bottles of water and dental kits (given there was 3 of us and only 2 bottles and 1 kit). Overall though, I enjoyed the stay and would come back again.
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