4-Star Hotels in Heilongjiang, China

The room was super spacious, very clean, and had excellent natural light. The lady at the front desk was beautiful and incredibly welcoming! She helped us with everything we needed, and we're so grateful! She even upgraded our room, which really showed us the warmth and hospitality of Harbin's people ❤️🔥! It's also super close and convenient to all the attractions, and there's parking available!

The hotel was very clean, and the service was warm and welcoming. Its location is fantastic, right next to St. Sophia Cathedral – just a short walk around the corner when you exit. It's also very close to the main entrance of Central Street, only about a ten-minute stroll away. Dining options are convenient too, with Daoli Market right across the street. Public transport is easily accessible, with a bus stop just downstairs, although we mostly walked around the area as everything was so convenient.

## Amenities: The mattress was comfortable, two types of pillows were provided, a smart toilet, a TV with screen-mirroring capabilities, and the internet speed was very fast! The slippers were the thickest and most comfortable I've ever encountered in any hotel. ## Cleanliness: The shower drain wasn't clean and was a bit clogged; I had to deal with it myself while showering. ## Ambiance: I had requested a high floor, but was only given the 7th floor, so my view was ultimately blocked by the tall building directly in front. Additionally, the room was right by the elevator entrance. Luckily, there were no noisy tour groups blocking the elevators that day, so it was relatively quiet. ## Service: Almost non-existent. During check-in, there were two front desk staff. The male staff member was warmly smiling and assisting another group, while the female staff member gave me a cold reception. When I asked about the floor, she simply said my room type wasn't available on the 9th floor. Normally, one would expect something like, ”This room type isn't available on the 9th floor, would you like to consider an upgrade to a different room type on the 9th floor?” She offered no smile and was very curt. After she simply stated my room type wasn't available, I didn't feel like pursuing the conversation further. *Sigh*. ▶ There are self-service drinks in the lobby on the first floor, but the staff didn't inform me. I only found out about them after seeing it online. ▶ Upon check-out, there's supposed to be a farewell gift, but the staff didn't mention it. Long after I had left, I received a message on the Ctrip app saying there was one, meaning I would have had to inquire at the front desk myself. *Ahem*. ▶ I didn't book the hotel's buffet breakfast, but the restaurant allows you to order items à la carte. My companion and I spent 20 yuan and were completely full. (The fried rice was delicious!) ● Overall, in terms of value for money, it's really good! It just falls short on the details. (I wonder if this has anything to do with booking a discounted room? 🤔)

## Facilities: Since the hotel is located on the upper floors of a mall, the water pressure is quite low, which is understandable. However, the drain odor was a significant issue. They've installed anti-odor valves in the drains, which unfortunately makes the water drain extremely slowly. I had to manually clear it myself in the middle of a shower. ## Environment: The environment was okay. However, smoking bans seem to be poorly enforced throughout Harbin, and people were smoking in the hotel hallways, making it difficult to breathe. I reported it to the front desk, but they were completely unresponsive, probably used to it. ## Hygiene: It was acceptable. ## Service: The service was… interesting. Because there was a wedding party picking up the bride in the hotel in the morning, which caused some disturbance, they gave each guest a portable nail clipper kit. When the three of us got back and opened them, some had two nail clippers, some had one, and some had none at all. Quite amusing.

I came specifically to check out the Cloud Hotel, and it certainly didn't disappoint. The room facilities are comprehensive, the wet/dry separation in the bathroom is very convenient, and the soundproofing is good too, so I slept really soundly at night. The hotel environment is elegant, and the service is responsive. It's suitable for both leisure travel and business trips, I truly recommend it to everyone. Facilities: Very new, with a gym and restaurant.

The location is great, just a 5-minute walk to Central Street. The front desk staff were very friendly and helped with our luggage. The room was clean and newly renovated. Breakfast offered a good variety and tasted delicious, shared with the Wan Hotel. The water pressure in the room was strong, and there was plenty of hot water. Thumbs up! 👍

We stayed in a family suite with bunk beds for the kids. The room size was perfectly adequate, and we loved the castle-themed decor throughout the room and the hotel. The hotel also offered complimentary afternoon tea and the breakfast spread was quite generous. We even received a complimentary fruit platter in our room. To top it all off, they gave us a souvenir fridge magnet when we checked out. All in all, the little one absolutely loved it!

How should I even start, the whole stay was just amazing although it was only for a night. I booked 3 rooms in total for my family and the host and all the staff were so nice, they picked us up, gave us fruits and drinks, treated us like a close friend and family. My dad wasn't feeling well and they kept caring about us which was amazing. They have their own food too so we ate there but it's amazing tooo!!! Oh yes, the room is clean, it's as what you see online and it's really worthy the money if you're going to XueXiang snow village. Book this hotel!

My stay at Harbin Yuefeng Hotel (Central Avenue Sophia Church Branch) was a perfect experience! ✨ The location is unbeatable; you can walk to all the attractions, and getting a taxi to the West Station was a breeze. The room hygiene was excellent, the environment was quiet and peaceful, and the bedding was so comfortable I slept soundly. The front desk staff were welcoming and polite. Overall, I was extremely satisfied with everything. Definitely a five-star review, and my top choice for accommodation when visiting!