4-Star Hotels in Minas Gerais, Brazil

Ótima localização, quartos muito bons, porém infelizmente, serviço péssimo. Filas enormes pra check-in e check out, atendentes nunca sabem de nada.. Check-in as 14h já é extremamente ruim, e ainda tivemos a experiencia de entrar na fila gigante da recepção pra realizar e quando chegamos na nossa vez, as 13:58, o atendente falou que não poderia fazer por que o horário era as 14h, que era pra esperarmos no fim da fila. Em resumo, fomos poder entrar realmente no quarto quase as 15h, no nosso caso, que estavamos nos hospedando pra um casamento as 16h, foi muito ruim. Agora pra sair (check out), o tratamento foi bem diferente, a não ser pela fila que continuava gigante. Sem 1 minuto de tolerância sequer pra termos que sair. Experiência ruim pra um hotel de luxo, com certeza buscaremos outro na próxima visita a cidade

It was really good to visit Xugong Factory and live here. The front desk can communicate in English. The pool downstairs and the stadium are very beautiful. The high floor overlooks the entire city and the lights are on.

Good hotel to stay, good location, room is big and clean, just the reception lady need to be a little bit more professional

Hotel confortável, funcionários atenciosos, apesar da alta demanda todos de bom humor. Café farto e bom, com frutas, pães diversos, etc. Recomendo

The hotel was very clean, very nice and pleasant.

The reception attendant was not pleasant, I had made the wrong booking, and I told her I was going to contact you to resolve it. But she was not careful with my problem just checked in and gave me the key while I was on the phone with you. She was not empathic even a little! So much that the person there said: let's cancel your reservation and do it again to get it right. She did the checkin, she did the checkin, she did the checkin, she did the checkin, she did the checkin, she said she was talking to you! She did and she deployed me with a great deficit of education! I was very angry with the reservation I made wrong!

All was very good as always. Only the air conditioning was stopped at 25 degrees and the control did not work the temperature adjustment.

The hotel's location is excellent, restaurants, shopping mall, ice cream shop, stationery store, pharmacies... everything you need is just a few steps from the hotel! The facilities are super comfortable and clean! We felt very welcomed by the service we received, very polite and attentive to us! WE LOVE IT!!!

Very good hotel, every time I go to live here, the hotel is very clean, the facilities are complete, every evening there are staff to send desserts and candies hahaha, but I often don't. The place to eat nearby is also very close.

The hotel is fantastic, but a hotel of this size does not have Internet access and on Sunday two elevators were not working, causing a huge inconvenience, even more so due to the event that took place on that day... regrettable