Ótima localização, quartos muito bons, porém infelizmente, serviço péssimo.
Filas enormes pra check-in e check out, atendentes nunca sabem de nada.. Check-in as 14h já é extremamente ruim, e ainda tivemos a experiencia de entrar na fila gigante da recepção pra realizar e quando chegamos na nossa vez, as 13:58, o atendente falou que não poderia fazer por que o horário era as 14h, que era pra esperarmos no fim da fila. Em resumo, fomos poder entrar realmente no quarto quase as 15h, no nosso caso, que estavamos nos hospedando pra um casamento as 16h, foi muito ruim.
Agora pra sair (check out), o tratamento foi bem diferente, a não ser pela fila que continuava gigante. Sem 1 minuto de tolerância sequer pra termos que sair.
Experiência ruim pra um hotel de luxo, com certeza buscaremos outro na próxima visita a cidade
It was really good to visit Xugong Factory and live here. The front desk can communicate in English. The pool downstairs and the stadium are very beautiful. The high floor overlooks the entire city and the lights are on.
The reception attendant was not pleasant, I had made the wrong booking, and I told her I was going to contact you to resolve it. But she was not careful with my problem just checked in and gave me the key while I was on the phone with you. She was not empathic even a little! So much that the person there said: let's cancel your reservation and do it again to get it right. She did the checkin, she did the checkin, she did the checkin, she did the checkin, she did the checkin, she said she was talking to you! She did and she deployed me with a great deficit of education!
I was very angry with the reservation I made wrong!
The hotel's location is excellent, restaurants, shopping mall, ice cream shop, stationery store, pharmacies... everything you need is just a few steps from the hotel!
The facilities are super comfortable and clean! We felt very welcomed by the service we received, very polite and attentive to us!
WE LOVE IT!!!
Excellent, I will stay again whenever I visit the city, beautiful and comfortable, very chic.
Very Good
131 reviews
8.7/10
Price from
KRW 98,537
per night
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8.5/10
Very Good
AAna Paula da SilveiraThe hotel is wonderful. All the professionals who work there are very lovely and careful. Breakfast is perfect and the hotel restaurant is also. I just missed the towel exchange in the room, as I stayed four days I thought they would exchange at least every two days, but that was all wonderful.
RRodrigoÓtima localização, quartos muito bons, porém infelizmente, serviço péssimo.
Filas enormes pra check-in e check out, atendentes nunca sabem de nada.. Check-in as 14h já é extremamente ruim, e ainda tivemos a experiencia de entrar na fila gigante da recepção pra realizar e quando chegamos na nossa vez, as 13:58, o atendente falou que não poderia fazer por que o horário era as 14h, que era pra esperarmos no fim da fila. Em resumo, fomos poder entrar realmente no quarto quase as 15h, no nosso caso, que estavamos nos hospedando pra um casamento as 16h, foi muito ruim.
Agora pra sair (check out), o tratamento foi bem diferente, a não ser pela fila que continuava gigante. Sem 1 minuto de tolerância sequer pra termos que sair.
Experiência ruim pra um hotel de luxo, com certeza buscaremos outro na próxima visita a cidade
PpolianaThe hotel's location is excellent, restaurants, shopping mall, ice cream shop, stationery store, pharmacies... everything you need is just a few steps from the hotel!
The facilities are super comfortable and clean! We felt very welcomed by the service we received, very polite and attentive to us!
WE LOVE IT!!!
LLaryssaThe facilities and swimming pools are excellent. I only left the room cleaning more attention as a point of improvement and more staff to the restaurant. With the great number of guests it was sometimes difficult to find a clean table. But the hotel is generally very good and the restaurant is excellent.
GGuest UserThe hotel is a long time to check in and nothing practical.
The hotel is a very small hotel, and it is a very small hotel. I mean, if you wake up early and want to get the best sun that is the morning, you can, but nothing to get into the water before 10:00! Crazy!
The park? This is just the same!! It is: if you stay in the hotel only one day to enjoy the park, you won't be able to! Because the hotel check-in is after 16:00 and the check-out before 14:00, exactly at the time when the park is ”working” and you enter or leave.
Moreover, food is very good and drinks are good, despite the limitation of time.
GGuest UserHotel confortável, funcionários atenciosos, apesar da alta demanda todos de bom humor. Café farto e bom, com frutas, pães diversos, etc.
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