5-Star Hotels in Al Madinah, Saudi Arabia

The hotel is located just a step away from the Masjid Al Nabwi, which makes this hotel popular. However, the hotel is very old. The bathroom is equipped with obsolete items. Shower, sink, and toilette tabs falling a part. The bath rooms need complete renovation, including tiles. Other than that, the reception staff is not very friendly. Had to wait a long time before the receptionist could find the reservation through Trip.com. I had to complain to the duty manager, Mr.Ridwan, who was extremely friendly and cooperative. He assigned another room. The duty Manger Miss.Raseel was exceptionally good. She extended my checkout time as my flight schedule was changed to a later time She also offered the lounge. She really made my stay very comfortable. A special thanks to Mr.Ridwan and Miss. Rassel. The breakfast was exceptionally good with a huge choice, and the restaurant staff provided exceptional service.

The Sofitel Shahd Al Madinah is truly exceptional. It's consistently our top choice when visiting Madinah. The hotel excels in every aspect: its unparalleled proximity to Al-Haram, the excellent service from all staff, impeccable cleanliness, and the quality of its food (I only had the breakfast). The breakfast buffet offered a wide variety of delicious options, and the staff were incredibly attentive, readily bringing drinks and even food upon request. Their hospitality is truly outstanding. We had guests during our stay, and when we requested Arabic coffee, the staff went above and beyond, graciously providing complimentary baklava, dates, fresh fruit, and coffee. A special mention goes to Mr. Hani Al Khattab, who was exceptionally helpful and responsive to all our needs. Any room service request was delivered swiftly and in record time.

Great hotel! Probably the most beautiful hotel in alula. Excellent service and we got super good deal from here so i would recommend you guys to check it out. Nothing to complain except our villa was very crowded with pigeons (i think because it was nearby the mountain) so our outdoor area were full with lots of pigeons' poops and also in the swimming pool :( and another thing was we asked for bikes multiple times, if im not wrong, like 5 times, staff said will check it for you and we never get feedbacks but it happened with us in other hotel as well so it's fine. Still! Great experience great time. Definitely come back :)

Good hotel, superrr Very satisfying this hotel bro

Very special experience! We stayed there for one night, and there was dinner available until late at night. Breakfast was also available on order, which was healthier than white people. The air conditioner was quite noisy, but it was clean and tidy, and it was ok for one night. It was nice to take pictures near the van! You can walk around the entire camp, and there are shuttle buses to take you back and forth. There is a starry sky at night, and there are open-air movies. Remember to make an appointment~ There are shuttle buses to the swimming pool, and you can drive yourself. The overall experience is quite special!

close, just crawling, room ok, price ok, distance ok

I'd give the hotel I stayed at, alula, a 3 overall. The location was okay, with convenient dining and shopping nearby, and the room was reasonably clean. However, the service was lacking. Perhaps due to the large number of guests, the check-in process took almost half an hour, and even the wait for a bottle of water from the room service was quite long. The most inconvenient thing was that few staff members spoke Chinese, so asking for directions required gestures and translation software, which was quite a hassle. It would have been much better if the hotel had fewer people and if there was Chinese service.

Service is exceptional.Very attentive to any comment. Location is just opposite gate 329.Best for women's entrance to the mosque. Area of improvement-Breakfast same everyday.catered for middle eastern guest.Should have more varieties like Malaysian or Indonesian food. Next will be the toilet-shower in the bathtub is a huge challenge for some especially the seniors.Hopefully they will change it to shower room when they refurbish the room.

Staff at the reception was very cooperative. Helped me to buy a train ticket as my credit card didn’t work in SAR website. Breakfast was great as well.

I booked a room with haram view, but they checked me in to the with city view, of course later they upgraded my room to the one I booked, but I think in this type of hotels this is one of the biggest mistakes. if exclude this, everything was good.