5-Star Hotels in Liaoning, China

First things first, I have to praise Ms. Lisa! Her service was incredibly warm and thoughtful, and she's as kind as she is beautiful. We arrived at the restaurant at 9:50, mistaking the breakfast cutoff time. The staff informed us they were about to close and urged us to grab more food. After quickly getting some items, I couldn't find the fruit. I asked a staff member, who I believe was Ms. Lisa. She kindly pointed out the location, and a few minutes later, she brought us a large plate of fruit, explaining that since they were closing soon, there wasn't much variety left, so she specially got more for us. I was already very grateful at this point. As I continued eating, Ms. Lisa brought over a paper bag filled with several takeout boxes, explaining again that she was worried we wouldn't be able to enjoy breakfast properly, so she packed some fruit, pastries, and drinks for us to eat on the road. After expressing my thanks, Ms. Lisa's thoughtful actions weren't over yet! A little while later, she brought another plate of beef ribs, saying that the lunch buffet was also ready and invited us to try some. Seriously, as a big foodie, you are the kindest angel of the F&B department!!! Returning to our room, we encountered housekeeping staff. Even though we said we still had bottled water, they proactively replenished several bottles, mentioning that Shenyang is dry and we should stay hydrated. The elevator was a bit tricky, but it offered great privacy. It was a weekday in November, the low season, but the front desk didn't offer an upgrade, though they did give us a small lion plushie. The executive lounge was decent, not as abundant as advertised online, but I'm not sure if that's because it was a weekday. The gym is large, and the pool facilities are excellent.

This stay was a far cry from my visit in March this year. Both times, I booked Executive Club rooms primarily for the lounge access to relax. 1. **High Deposit**: For a three-day stay, they charged a 6500 RMB deposit. I found it quite high and double-checked, but the front desk staff was unhelpful and curt, simply stating it was hotel policy. 2. **Insufficient Water**: On the day of check-in, there were only three 350ml bottles of water. By 6 PM, I ran out and had to resort to drinking tap water from the bathroom. When I returned in the afternoon, the water situation hadn't improved, so I called housekeeping, and they brought two 500ml bottles. The next day, it was the same story! I even had my cold and fever medication laid out in the room, yet the staff didn't think to simply provide more water, like six bottles straight away? 3. **Slippers**: Yes, when I came back on the second day, I needed new slippers because the ones from the first day were completely soaked after our shower, but no fresh slippers were provided by housekeeping. 4. **The Embarrassing Afternoon**: On my third day, I decided to extend my stay for another night. I informed the front desk about this at 2 PM that afternoon. What followed was a truly embarrassing and frustrating afternoon. I explicitly told the front desk that I had a cold and a fever, needed rest, didn't want any fruit or anything, and just wanted to sleep. That afternoon, housekeeping staff brought water, slippers, and fruit in three separate trips. I was running a fever and desperately wanted to sleep, but I had to keep getting up to answer the door! I then realized I hadn't pressed the 'Do Not Disturb' button (not blaming the staff, but I had already clearly told the front desk I didn't want fruit and just wanted to sleep), so I immediately activated DND. At 5 PM, I thought I could finally get some sleep. The moment I drifted off, the front desk called, asking if I wanted to check out, extend my stay, or refresh my key card, etc. (Don't your systems track this?!). At that point, I just wanted to go home!!! The Front Office Manager's approach to resolving the issue was quite subjective. During dinner at the restaurant, I was given a hotel cartoon mascot as a 'solution.' When she called, she did express apologies for these issues and offered me a discount of just over 150 RMB (which I believe was the difference for the executive lounge when I mistakenly extended to a different room type for the fourth night). She clearly had no idea about the embarrassing experience I had that afternoon. The next morning, still running a fever, I had to listen to her lecture me. That's when I decided to write my first truly serious negative review! I hope the hotel ensures they always have enough water and slippers ready! What's the point of charging such a high deposit?

Wow! Very impressive! Our family stayed here with our friends from back home for one night. Thoroughly enjoyed it! Everything was top notch. From the decor down to the last details of cleanliness live up to the 5 star standards! The service was friendly and efficient. Most staff can speak some English to help us. Nice big windows with a great city view. The breakfast was probably one of the best in all the 5 star hotels I have tried in Asia! They had an awesome real expresso coffee machine and REAL Canadian bacon plus a very good variety of pastries and hot food! More than enough to get you through the morning and afternoon! Went to the pool on 5th floor and it had a panoramic view of the city and water was very clean. So yes! Well worth the money! Only regret was that we wish we had booked one more night of stay! Keep it up! We will be back!

This was the most satisfying hotel we stayed at during our trip to the three northeastern provinces, so it definitely deserves a five-star review. 1. The hotel's central location is convenient for transportation and offers beautiful views. The floor-to-ceiling windows in our room directly overlooked the TV Tower and Youth Park. 2. The interior decor is new, stylish, and comfortable. The room itself was incredibly spacious and luxurious (the only minor flaw was that it was hard to tell if the light switches were on or off, so you had to try them out to find the right one). 3. The buffet breakfast was high-quality and unpretentious, fresh, hot, and delicious. The food displays were clear and easy to navigate, making it convenient and pleasant to dine. 4. The value for money was excellent. Just before check-in, I noticed the price was significantly lower than when I originally booked, so I re-booked (I feel Ctrip should proactively notify customers of lower prices, especially since they collect a deposit and should offer a best price guarantee). 5. This is truly a must-stay hotel in Shenyang.

I booked rooms for my bosses this time, and as soon as I submitted the order, I received a proactive message from Lynn. Her prompt response immediately put my mind at ease! What surprised me even more was that she specifically arranged both of my bosses' rooms on the 21st floor, a high floor. Not only did they have bright, open views, but the two rooms were also very close to each other, making it convenient for them to communicate. She even considered such small details for us, which was incredibly thoughtful and saved us a lot of hassle! Later, when we unexpectedly needed to extend the stay, I just mentioned it to Lynn, and she quickly helped me coordinate everything. The whole process was efficient and smooth. After checking in, both bosses gave feedback that the rooms were comfortable and the arrangements were considerate, all thanks to Lynn's attentiveness. We might have similar booking needs in the future, so please keep an eye out for us!

Fantastic location, attentive service, and a great breakfast spread. Some facilities are a bit dated, but overall, it's excellent value. Being in the city center makes getting around a breeze, and the comfortable bedding ensures a good night's sleep. The staff are warm and thoughtful, and the pool is clean. With a little more attention to detail, it would be absolutely perfect. It's my top choice for business trips, offering quick check-in and check-out, great Executive Lounge perks, and delicious dining. Plus, the soundproofing is good, making for an experience that exceeded my expectations.

As soon as I entered the hotel, the handsome concierge helped me carry my luggage, showed me the way enthusiastically, and told me where to eat and where to have fun. It felt like an old friend who hadn't seen me for many years. The check-in at the front desk was also very smooth, and they helped me arrange a quiet non-smoking room. It was very considerate and the service exceeded my expectations. The room was clean and tidy, spacious and bright, the bed was very comfortable, and the big bathtub was perfect. It was so comfortable to take a hot bath at night. I fell asleep quickly. It snowed in Fushun, and the snow scene was so beautiful. The facilities in the hotel are also very complete, with a gym and a swimming pool. I went swimming a few laps when I had nothing to do, and it felt very refreshing. The location is also good. There are shopping malls and snack streets outside, and it is convenient to go anywhere. Speaking of food, the breakfast is so rich that it makes people dazzled. There are all kinds of Chinese and Western food, especially the bread and desserts are great. The experience is very good, and the price-performance ratio is absolutely high. It is worth the money and recommended.

Everyone at front desk were very helpful and accommodating. Room was new, clean and spacious. Hotel is of modern design and tastefully appointed. Landscape and surrounding areas are clean and pleasing to the eye. Highly recommended.

A few days before our stay, a staff member called to ask about our needs. They found out we were celebrating an anniversary, and the hotel thoughtfully arranged a complimentary room decoration, champagne, and an anniversary cake. Their exceptional care really boosted our impression of Dalian. The hotel's location is superb. If you're looking for a sea view, don't hesitate – this is the place; every room seems to face the ocean. The room itself was very clean and quiet.

This hotel is a landmark in Dalian, very close to Xinghai Square, and within walking distance. The hotel also provides a shuttle service between the hotel and the foot of the mountain. Our butler, Dansey, added me on WeChat a day in advance to ask about our arrival time and any room preferences. She even upgraded our room. After we checked in, Dansey noticed my child was interested in the desserts at the lobby bar, so she sent some up to our room, which made the child very happy. The room has a certain vintage feel to it, but it's the kind of old that's charming, not run-down. It's increasingly embracing that sense of history, much like European hotels that have been around for decades or even centuries. The view of Xinghai Square from the hotel window is absolutely beautiful. As Marriott members, we received complimentary breakfast for the children, and the breakfast spread was quite generous. Many thanks to Dansey for her warm and thoughtful service!