5-Star Hotels in Gansu, China

This is the first time I've specifically waited to review a hotel: 1. Location: Less than 10 minutes from the high-speed train station, very convenient. 2. Service: Beyond five-star service! They added me on WeChat in advance, and all the hotel staff were incredibly enthusiastic. Every detail was meticulously taken care of, from bottled water available everywhere to free laundry and drying facilities, complete with laundry detergent. In the evenings, there were complimentary sweet soups, milk, and pastries. It was so convenient when traveling with a child and ordering extra food. There were welcome gifts upon check-in and also gifts upon check-out, plus a play area for kids. An excellent hotel! 👍👍👍

This is truly what a hotel should be like. From service to rooms, quality, and class, it perfectly matches the price, exceeding expectations. The stay was exceptionally comfortable. The hotel is right by the Yellow River, offering expansive river views. Walking into the lobby, the first impression was stunning, with a strong sense of design. Opened in 2020, it’s been 6 years, but all facilities in the entire hotel are incredibly well-maintained, with no signs of age or wear; the maintenance level is top-notch. The guest rooms are spacious, the bedding is comfortable, and the details are well-executed. The staff are professional and polite, and service response is prompt. If you're coming to Lanzhou and want to stay by the Yellow River, you can't go wrong with this hotel. It’s a high-quality hotel from my journey to Hexi.

For this trip to the Northwest, we stayed at the Crowne Plaza Hotel at both the beginning and end. We stayed in two different rooms for a total of three nights, and it was very comfortable. Returning the car was also convenient. The hotel even upgraded our room type and provided free breakfast for our child. The hotel's beef noodles were delicious, and the freshly squeezed juice was very refreshing.

1. The hotel offers a complimentary airport pick-up service, and from the moment I was greeted, I could feel the staff's warm hospitality. 2. I absolutely loved the hotel's 'wild luxury' aesthetic – it's simple yet grand, with a unique and pleasant aroma. 3. The hotel's travel photography service is outstanding! I got the best set of photos I've ever had. Both the makeup artist and photographer were incredibly professional. I was instantly thrilled with the retouched photos just 5 minutes after the shoot, and even more delighted to learn they'd spend another three days on meticulous post-processing. The terrace above the lobby offers a fantastic photo op, especially with the red canopy against the desert backdrop – it's truly magnificent and a unique scene. 4. Given how dry Dunhuang is, the hotel thoughtfully provided complimentary face masks and lotion. 5. They also offered a free transfer to my next hotel.

An absolute favorite hotel! Managed to capture a photo of the starry sky chandelier in the lobby on the first floor. The hotel environment is fantastic, and the service is top-notch. You can see the cityscape of Lanzhou right from the room. The hotel restaurant is amazing with a very hearty breakfast, and the service is exceptionally attentive. Will definitely stay here again next time!

Perfect for families with kids! We booked this hotel last minute when we arrived in Jiayuguan, and it turned out to be amazing value for money. It was very clean and quiet, and the front desk staff were excellent. Seeing that we were two adults and two children, they upgraded us to a family room. The breakfast was surprisingly the best we had from Xining to Jiayuguan, with even crayfish, noodles, wontons, and rice noodles – absolutely fantastic! And to top it off, when we got into the car, we were pleasantly surprised to find that it had been cleaned for us. Thanks to the driver!

This review is based on a comparison with hotels of the same star rating in China. 1. **Poor Room Experience** * The bathroom light switch isn't inside the bathroom, but rather by the entrance to the room (we booked a suite, which is quite large). It's a long way from the bathroom, hard to find, and very inconvenient to use. * Upon entering the room, there's a 90-degree corner filled with numerous cabinets that take up a lot of space but are completely useless. * When I turned on the faucet for the bathtub, the showerhead also sprayed water, getting me all wet. It's a very strange design. * The refrigerator wasn't cold; it didn't provide any refrigeration. 2. **Subpar Service Experience** * I tried calling the service desk and front desk multiple times using the landline after 10 PM, but no one answered. * When I asked about the TV's functions, the staff member said they didn't know (and didn't offer to help figure it out). Their service awareness is quite poor. 3. **Inconvenient Taxi Access** * Taxis cannot drop you off directly at the hotel entrance because only internal vehicles are allowed into the hotel's parking lot. Taxis have to drop you off 200 meters away on the roadside, and you have to walk the rest of the way, which is very inconvenient. 4. **Buffet Quality Doesn't Justify the Price**

I had an early morning flight, so I opted to stay at the Parc Culture Hotel, which opened in 2025 at Lanzhou Airport, the night before. This hotel is one of the more luxurious options in the area, with very new and complete facilities in spacious rooms. The service was very attentive; they offered a special welcome drink upon check-in. The airport transfer service was excellent; they proactively called to confirm my itinerary in advance, and the driver enthusiastically helped with my luggage. The ride was about 5 minutes. Breakfast offered a wide variety of choices, and in addition to standard fare, I could enjoy authentic Lanzhou specialties like beef noodles and grey beans. This hotel offers great value for money and is perfect for guests with early morning flights or late-night arrivals.

After a few days in Gannan, I specifically chose a hotel with a bathtub and a pool for a relaxing night. The Yellow River view room offers first-class scenery, overlooking both banks of the Yellow River from a high vantage point. The breakfast was also good, the room was spacious enough, and the service was excellent – anything I needed was provided quickly. There's also a Reader Culture & Creativity shop in the lobby downstairs. I'm a hundred percent satisfied! The price was surprisingly similar to a three-star campsite in Gannan. The cost of living in Lanzhou is surprisingly affordable!

Pros: Great location, and the room was quiet with no smoke smell. It's very close to the Mogao Grottoes Digital Exhibition Center, a 10-minute drive away. During my stay, a male manager was excellent and enthusiastic, willing to solve problems. After checking out, I contacted a hotel staff member named Snow, who was also very responsible in handling the invoice. Areas for improvement: The air conditioner was noisy. The toilet sprayed water when sat on, and the toilet cubicle had a slight odor. The toilet layout was not ideal, being very close to the nightstand, only separated by a glass door. Breakfast was the same every day for four mornings. One morning, the road in front of the hotel was closed for a marathon, and the taxi had to take a long, circuitous route, costing over 50 RMB to get to the Mogao Grottoes (it's usually around 20 RMB). It would have been helpful if the front desk had informed us about this during check-in.