5-Star Hotels in Ontario, Canada

Totally disappointed. We were visiting my son in Toronto. I stayed with my son. My sister and her friend stayed at Royal York mainly for the location and history. I seldom travel in North America because hotels are just too expensive. I favoured Asia much more. We had lunch at the restaurant. There were 5 of us. Services were very slow. One of us ordered steak and eggs for lunch. Steak came with no eggs. The server brought eggs later with no apology. We ordered coffee. Coffee came with no cream and sugar. Oh well. The final night of our stay i had dinner with 2 of my old friends and we went back to lobby bar to meet my sister for a drink. We were seated and there was no server to be seen. When we raised our concern to the manager Karen, she promptly asked us to leave even though we told her we were hotel guests. She intended to embarrass me in front of my friends. It was a first time I got kicked out of bar without even drinking. So we moved across the street to a nice local bar. We were seated and served a bottle of wine at half of the price. I would like to have Fairmont to provide a response from Karen for the reason for kicking us out. So our destination was Montreal and we chose Queen Elizabeth Fairmont. We learnt from Royal York. We avoided the food and beverage at the hotel. I am a seasoned traveler and a Diamond member at Trip.com. This is probably the worst experience I have had in last 10 years of travelling worldwide. I will definitely avoid Fairmont from now on.

The hotel was swanky, and we loved our stay. The view from the pool was fantastic. The restaurant on site had an incredible service, and the service was great.

It should be considered a decent stay. There was a party in the lobby when I checked in. The environment was very noisy. I couldn't hear the other person talking face to face. The housekeeping response was very slow. No one answered the first two calls. After the third call was answered, there was no service for more than an hour. The housekeeping only came after the fourth call. It is said that St. Regis has a butler service, but the butler never showed up during the three days of stay, and there was no phone contact. Everything else was acceptable.

This hotel was well worth the splurge!! Great location and the staff are so friendly and accommodating. They were always quick to help and the rooms were super clean. The pool and gym were also very nice.

Rooms was big and spacious. Updated bathroom with standing shower. Clean and comfy. Location is great right outside (literally across) of the Niagara outlet collection. Parking on site is available for a fee of 15 CAD (2023)

Japanese Zen style is very good

The reason for choosing Ritz is to value service. But I think Ritz Toronto didn't do that! Ritz discriminates in room arrangement! When I first stayed for two nights, I was assigned to the 10th floor. I was not satisfied and asked for a higher one. I was changed to the 17th floor! As a result, when I checked in again two days later, I was assigned to the 7th floor! I was speechless! And knowing that I had just checked in a few days ago, I wonder if guests are used to it! The most unacceptable thing is that when I left, I asked the concierge to help me move my luggage into the car. I also prepared a tip. As a result, the concierge was extremely unenthusiastic. I reminded him several times but he didn't move. He moved one for every one my friend moved! He even wanted a tip. Where does his confidence come from!

The hotel is about two hours' drive from Toronto, which is quite suitable for vacation. The hotel room has a kitchen, which is very convenient for cooking noodles. There is also a kettle. The food in the restaurant is also good. Overall, it is suitable for family vacation. Facing the lake view, you can see maple leaves in autumn. The disadvantage is that the swimming pool water is too dirty, mainly the outdoor swimming pool, the leaves have drifted into the swimming pool, and there are too many Indians, the smell is very strong

The breakfast was very rich, the chef was very warm, the restaurant had a classic temperament, and I saw a chic wedding reception in the restaurant. It was really a very good hotel! The location is in the university town, surrounded by high-end residences, Remowa is next to it, the intersection is facing Hermes.... The bottom of the alley can directly enter the Victorian University campus, the living function is super good, from the BAY of Metro Line 2 STATION is also very close and the traffic is very convenient.