2-Star Hotels in Grand Est, France

Despite our arrival has a normal time 15h no staff and hosting at the computer boundary and it starts problems ... 1/ne Not recognized reservation ....(1er sav call) 2/payement of the stay tax ( which should be directly in the internet payment for the facility ) 3/ sending confirmation mail with access4 that does not arrive (2nd SAV call) 4/ Computer problem digital azerty keyboards are up to the top of the screen and not very accessible

Everything was fine as expected from a budget hotel. Receptionists were nice, although they can’t really speak English. The only issue upon check in was that I was asked to pay the hotel fees again even if I already prepaid online. They said that they did not charge the card when i made the prepayment as it was only meant to reserve the rooms. So i paid right then and there at the reception once again. Then this morning, i check that both cards (the one used for prepayment and the one used at the reception) were actually charged. Now, i have duplicate payments which I’m still tryint to resolve with Trip customer service. In addition, we were suddenly awoken the next morning due to all the noise right outside our door. Somebody was shouting/talking so loudly and kept banging things. When i opened the door, it was the housekeeping lady. What is the purpose of putting the “do not disturb” sign on the door if the person who’s not supposed to disturb you is actually disturbing you from directly outside your room. This is the first time i have met such a loud housekeeper and the first time a housekeeper did not greet “good morning” eventhough we met eye-to-eye.

Bien qu'il soit en travaux, l'accueil et la prestation reste excellente

The good parts of the stay were the location/cleanliness and the service - nothing to comment as they were perfect. Below are some suggestion for improvement :- There are no lockers in the rooms. There is no pantry (Common place) or facility to warm the food or water. The room doors are quite noisy. I guess they should install a soft closing mechanism as some people can be insensitive to others' comfort, even at night time. Housekeeping is not regular (Daily) even if you stay for a week. For showers, there is no Temperature control. Personally, I found the water relatively cold.

Le réceptionniste était très agréable. Merci

Excellent value for money. Tram station in front of the hotel. Big screen TV with canal plus 👍

Great for those who have the car, as comfortable with the center of Mulhouse since just a few streets.

Thank you very much

Very basic hotel, far from the city, but with an excellent tram connection. Breakfast very French, only sweets. Supermarket across the street.

Very good value for money, clean and hygienic, the hotel service staff is also very good. The B&B hotel chain gave me a surprise feeling, cheap and affordable, the room is not small, in short, very satisfied.