4-Star Hotels in Canterbury, New Zealand

This is a fantastic hotel. Due to flight issues, I checked in late at night, but the lobby was incredibly warm and comfortable, with a beautiful and pleasant atmosphere. The environment is truly outstanding. It faces a large park, offering lovely views, and the transportation is convenient as it's right in the city center and very close to the airport. The lobby fireplace was cozy, and the front desk staff were incredibly welcoming, treating guests like family. The room was very clean and tidy, hygienic, and comfortable. It was spacious, and the bedding was excellent – clean and very comfortable to use. The bathroom was great, and the room overall was very spacious, neat, bright, and grand. Everything felt relatively new. I would definitely stay here again next time. It offers great value for money.

Four of us were traveling, so we booked a suite at this hotel. Let me start by saying that apart from the hotel being new and having good facilities, everything else was pretty mediocre. Facilities: The frying pan provided in the suite couldn't be used with the induction hob, which meant we couldn't heat our food initially. We called the front desk for help, but even they didn't know how to use it and suggested we search YouTube for instructions on how to use an induction hob (our reaction: ???). The front desk also didn't know how to use the in-room phone to contact reception (our reaction: ??? again!). The hotel management team really needs to re-train their staff to ensure every employee is familiar with how to use the hotel's facilities, rather than repeatedly insisting in subsequent communications that there's nothing wrong with the facilities. Hygienics: Pretty average. There were three beds in the room, and the sheets and duvet covers on two of them weren't clean – they had floating lint. Also, the bath towels had very obvious blue pen stains. Service: We contacted the hotel via email the night the issues occurred, and Trip.com also helped us get in touch with the hotel to resolve them. The problems were eventually fixed, but the overall experience remained poor. The hotel's attitude made us feel like we were bringing up existing issues just to get compensation... Finally, there are many better hotels in Christchurch than this one. While it's new, the hotel's service team is a bit lacking. Don't let yourself ruin your trip here.

We are couple with a 5 year old girl. We paid SGD697.85 (Singapore dollar) for staying 2 nights in this “2 bedroom apartment” as stated. 3 points here to explain the terrible experience. 1. tv remote is not working. I don’t mind the owner making excuse like “ replied customer’s message within 20mins…..” but they actually took 29mins to reply (19:10 till 19:39). In fact, they didn’t manage to change the tv remote in the end. So I stayed 2 nights without using the TV! 2.there is no clear and obvious description that this “2 bedroom apartment” is actually an adjoining unit which means when u walked into the front door then there are 2 doors link to split parts of the apartment. The problem of adjoining units are thin walls are used to split the apartment into 2 small units. When u stay in this kind of apartment, u have to endure all kind of noises from whoever staying in neighboring rooms. We had 2 days enduring guesting from the other room shouting, slamming the door, kids screaming like crazy both early in the morning and afternoon! 3. When I reflect this bad experience with trip.com customer service, this hotel responded like they have no fault at all and played with words. This attitude makes us feel like being fooled. We paid money to expect to stay in an apartment with privacy and quiet environment but indeed we had such a bad experience! In this market, if it’s an adjoining unit, they should not charge at the rate as if it’s an entire apartment. I’m alright that they rejected to refund the extra amount they charged. Just have to reflect the facts in the review. Thanks.

This hotel is about an 8-minute walk from the Intercity bus terminal. Its convenient location puts major tourist attractions, supermarkets, and restaurants all within walking distance. What I appreciated most was how kid-friendly it is. It started with them gifting my children bird plushies (worth about $15) at the souvenir shop, and there's also a kids' play area. This was a lifesaver when the kids got tired of sightseeing and perfect for burning off energy before bedtime. Regarding amenities, they lean heavily towards sustainability, so if you want to be extra comfortable, it's probably best to bring your own. They provide a hairdryer, iron, towels, shampoo, and coffee/tea, but no water, toothbrushes, bathrobes, or slippers (which might be standard for hotels in New Zealand). Tissues are provided but not replenished when used up. The central heating didn't seem to work very well, which was a shame, but we managed with the extra blankets they provided.

This hotel stay was an absolute delight, offering the perfect blend of convenience, stunning views, and high-quality amenities. The location right by the waterfront was simply breathtaking, and the proximity to the whale watching center was an added bonus. While the unit was on the second floor, which required carrying our luggage upstairs, the view from the elevated position was well worth it. There was also the option of requesting a ground floor unit if stairs are a concern. The check-in and check-out process was a breeze, with clear instructions provided and a designated key return box for added convenience. Having an assigned parking space just outside the unit was also a thoughtful touch. But the true highlight of this hotel stay was the shower. The water pressure and temperature control were absolutely perfect, making for a luxurious and refreshing experience. And being able to watch the sunrise from the unit was the icing on the cake. Overall, I would highly recommend this hotel to anyone seeking a tranquil, waterfront retreat with top-notch amenities and stunning views. The combination of the convenient location, well-appointed unit, and exceptional shower made this an unforgettable stay.

The hotel is right by Lake Tekapo, very close to the Church of the Good Shepherd… it’s the best accommodation on the lake shore 🩵 I'm really satisfied! The heating was excellent! Plenty of parking too! Tekapo is truly beautiful, I regret only booking for 2 nights! I should have booked 4-7 days instead!!!!!!

Quite a nice location and the owner is very friendly! He introduced me places to visit in chc and the room lightning is quite good! Thanks!

I stayed here the night before my flight. It's the closest hotel to the airport, less than a minute's walk away. They have a great selection of free drinks and snacks. Plus, the self check-in and check-out are super convenient. Highly recommend! 👍

I had a truly enjoyable 4-night stay at Haka House Christchurch. From the moment I arrived, I was impressed by the cleanliness, comfortable facilities, and well-organised atmosphere. Everything was thoughtfully maintained, making it easy to feel relaxed and at home throughout my stay. The staff were consistently friendly, helpful, and welcoming, which made the experience even more pleasant. I really appreciated the care and attention given to maintaining such a comfortable environment for guests. Overall, it was a memorable and enjoyable stay, and I would gladly recommend Haka House Christchurch to anyone looking for a clean, comfortable, and welcoming place to stay.

This is a truly characterful hotel with spotless and tidy rooms, a wonderfully rich breakfast, and exceptionally polite and attentive staff. Special thanks go to Chris Donaldson and Vicky Huang for their outstanding assistance—they acted promptly to help recover an item I had left behind at the hotel. I am immensely grateful for their support.