It was my first time in this city. The hotel is new and the service is good. The location is excellent, within walking distance to the lake, with many restaurants nearby and convenient transportation. It was a great experience.
The hotel is nice, facing the harbor, with great views! Kingston is a small town near Toronto, Canada. It is surrounded by Queen's University, the famous Kingston Prison, and the boat tour of Thousand Islands Lake. The ecology is very good. We also saw snakes in the boat harbor🐍
I chose this hotel for a layover and was quite satisfied!
Facilities: The facilities are well-equipped and clean. Drinking water is provided, and the bedroom and bathroom are spacious with a comfortable king-sized bed and a large TV. Some of the handles in the bathroom are a bit old, and you need to bring your own toiletries.
Cleanliness: Clean and tidy.
Environment: Quiet at night and close to the airport. There's a McDonald's nearby. However, it's quite far from the city center, making it suitable for transit but not for city sightseeing.
Service: The service is excellent, convenient, and efficient. The front desk staff handled check-in with fluent English, and you can check out as early as 5:30 AM. There's also a round-trip airport shuttle service.
I enjoyed the pool for a quick swim. It has long hours.. I had a quiet night with my best sleep in weeks. The hotel pillows are very comfortable and I fell asleep before I had time to judge the mattress. Turns out it is really comfy too! The staff were very friendly even in the middle of the night. All in all it was a very enjoyable stay.
The hotel is located in the city center and the facilities are relatively old. It is incomparable to the DoubleTree by Hilton in China. You get a cookie when you check in. Breakfast is not buffet style but gives you a coupon. The choices are very limited.
The Fairmont Chateau Laurier is an iconic landmark in Ottawa, offering a perfect blend of luxury, history, and charm. Guests can enjoy a guided tour of the hotel to uncover its rich heritage. Adding a unique touch to the experience is Stewart, the hotel's beloved canine ambassador. This friendly black Labrador retriever, once trained as a guide dog, now welcomes guests and has even inspired a children's book series titled ”Stewart: King of the Castle”.
The hotel features a beautiful indoor pool with a classic, historical ambiance, making it a serene retreat after a day of exploration. Its prime location places you steps away from Parliament Hill, the Rideau Canal, and the bustling ByWard Market, with museums and other major attractions within easy walking distance. Whether you're visiting for business or leisure, the Fairmont Chateau Laurier delivers an exceptional and memorable stay.
We decided to do a quick staycation with our 3 year old twins and this place was perfect! Big pool, spacious rooms with balconies and great Starbucks coffee served downstairs in the hotel store in the morning along with croissants, cinnamon buns, oatmeal, etc. All for extra cost but great to have that available!
Hotel near Downtown Toronto,Toronto94% of visitors choose this area
11mp3rialx2025.12.21
It's Hilton. As expected. Great location with nearby amenities. Beautiful view from the rooms. No water for the coffee machine though. Pic is of the CN Tower as viewed from the room. Would have stayed longer but it's too cold now for me in Canada, so will return in the Spring. Highly recommend.
Hotel near Blue Mountain Village,Blue Mountains100% of visitors choose this area
GGuest User2025.04.13
The hotel room is very big and the lady at the front desk is very nice! In addition, the restaurant on the first floor of the hotel is of high standard, and there are outdoor hot springs and saunas. A very satisfying trip!
We had a great time on our vacation in this hotel, The staff was very nice and helpful and the environment was very pleasant, We will definitely come back to this hotel and recommend it to others.
Very Good
313 reviews
8.3/10
Price from
PKR 37,227
per night
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8.4/10
Very Good
FFengtangshuitaExcellent location, right next to the Parliament. Parking is a bit inconvenient, but opting for valet parking is only $15 more than self-parking and incredibly convenient; they even help bring your luggage to the room. The housekeeping staff were all exceptionally friendly. This hotel exceeded my expectations, so I'm giving it a perfect score.
AAnonymous Userbooked this hotel as it’s near the airport so good place to stay the day before my flight! room was very spacious and clean, and could see the runway outside of my window. fast and hassle-free check-in and checkout as well. managed to check in early and check out late :)
GGuest UserRequested the newly renovated room instead of non renovated. The hotel staff was very kind and friendly to let us check in at 1.30pm as our rooms was ready. Eventhough we didnt get the connecting room as we requested but we were happy enough to let us an early check in.
WWangconglongI chose this hotel for a layover and was quite satisfied!
Facilities: The facilities are well-equipped and clean. Drinking water is provided, and the bedroom and bathroom are spacious with a comfortable king-sized bed and a large TV. Some of the handles in the bathroom are a bit old, and you need to bring your own toiletries.
Cleanliness: Clean and tidy.
Environment: Quiet at night and close to the airport. There's a McDonald's nearby. However, it's quite far from the city center, making it suitable for transit but not for city sightseeing.
Service: The service is excellent, convenient, and efficient. The front desk staff handled check-in with fluent English, and you can check out as early as 5:30 AM. There's also a round-trip airport shuttle service.
GGuest UserWhen we checked in, the sun was shining brightly. The second impression was very good! Two 1.5-meter beds were more comfortable.
The first impression was check-in. Although there was an underground garage, which was not consistent with what was written on the website, the communication of the receptionist was really great: 1. Upgrade the room; 2. Free unlimited mini bar; 3. Free a glass of wine from the rooftop bar; 4. The car can be parked at the door temporarily, and the luggage will be moved and then sent to the recommended nearby parking lot, or 45 dollars valet; 5. There is a nice painting in the lobby.
The only drawback is that the construction is noisy and it will not end until after 8 pm.
GGuest UserThe room presents a modern design with a pleasant ambiance, and overall, it is very clean and comfortable. As expected of a 4-star hotel standard that should be met.
However, I would like to highlight a couple of areas where practicality could be improved:
• Study Table Placement: The study/work desk is positioned directly beneath the wall-mounted TV. This setup is not practical, as it places the guest in a position where they are working directly in front of a screen that may be distracting. It would be more functional to have the desk in a location that supports focus and productivity without unnecessary interference.
• Coffee Cup and Saucer Mismatch: The coffee cup provided has a round base, while the saucer has a square design that does not accommodate the cup securely. This mismatch not only affects usability but also detracts from the overall attention to detail expected at this level of hospitality.
• Bathroom Dustbin Design: The dustbin in the bathroom does not have a foot pedal for hands-free operation. Guests are required to bend down and lift the lid manually, which is inconvenient and unhygienic. A foot-pedal bin would be a more user-friendly option.
• Lack of Proper Kettle for Tea Drinkers: As tea drinkers, we found it inconvenient to boil water using the coffee machine. The water has a noticeable coffee taste and smell, which affects the flavor of the tea. A small electric kettle in each room would be a simple but impactful addition to cater to all beverage preferences.
I hope this feedback is helpful in your ongoing efforts to improve the guest experience. Thank you for your attention.
NNgMoonI was initially apprehensive about staying in an ”old” hotel, but my worries came to rest. It was similar to a cottage theme with very clean rooms and adequate amentities. Staff were always very friendly, greeting us everytime we leave and return to the hotel, and responds promptly to our housekeeping requests. 10 minutes from the hotel, there is a park with a calming stream, a great place to rest and rewind from the busy city life. Nearest train station is just 5 minutes walk away, and a 30-45 minutes car ride to downtown. Some downsides though, there are no nearby restaurants besides the one in the hotel, and no nearby supermarkets. Utensils were not provided in the room so be prepared to bring your own set. Hotel lifts seem a bit worn out but had not broken down during my stay. Overall, I really enjoyed my stay given the calm surrounding vibes and amazing service. I would consider returning in the future
WWalter.yuThe overall atmosphere feels like it hasn’t changed in about 30 years. Additionally, I was surprised to find that Wi-Fi access was charged, which felt very outdated, as I haven't encountered a hotel that charges for Wi-Fi in recent years. While your hotel is classified as a four-star or five-star establishment, the hairdryer provided was quite disappointing—more akin to what I would expect in a two-star motel.
11mp3rialxIt's Hilton. As expected. Great location with nearby amenities. Beautiful view from the rooms. No water for the coffee machine though. Pic is of the CN Tower as viewed from the room. Would have stayed longer but it's too cold now for me in Canada, so will return in the Spring. Highly recommend.
GGuest UserThe hotel is great-well lit, clean, quiet. Staff is friendly. A great place for family outings and also for conventions.
The only complaint I had was there was no tea available in the room, just very good expresso coffee and more device plug ins for usb or usb-c without having to find electrical outlets for blocks. The room we had could have been a little bigger and roomier for the price we paid. It was a long room but accessible to the elevator and ice machine and the flooring is weird and could be plushier. (321) I Like the lights going on automatically under bed when getting up in the night. Had 2 queen beds which are comfortable.
The pool is wonderful and so is the hot tub which is big( can accommodate 10). The cabanas are wonderful amenities. . Like the proximity to fun places, restaurants and bars and stores—-all within the confines of the Hard Rock Hotel.
Important suggestion: because the hotel is attached to other businesses, security is important.
1. Maybe have a gate into the hotel proper with a security guard or paid guests could use room key to get into the hotel from the emporium or other businesses like restaurants.
2. Use room key to work the elevator so no other persons who are not authorized could enter the room floors.
Will definitely stay there again. Appreciated getting late checkout. Reception girls are courteous and very helpful and friendly.
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