The hotel was great, and we had a wonderful time during our stay.
However, we were surprised that upon arrival, the staff wanted to transfer us to another Irotama hotel, which is usually less expensive than the one we had booked. We had to insist on receiving the accommodation we had paid for rather than being moved to a different property. Apart from this issue, our stay was very enjoyable.
Facilities are brand new and food was incredible!
Staff was very friendly and most of the time was there to help.
However one thing I got really disappointed on was the cocktails. I’m not a beer drinker so I rather went for margaritas or piña colada. None of the cocktails I ordered tasted like alcohol for such a high price.
I’d go back!