Boutique Hotels in Shanghai

This is my second time staying at this hotel. The first time was two years ago when I visited Shanghai with my family, and the experience was excellent; the front desk service was very attentive. The best part is the amazing location, making it convenient to go anywhere. That's why I booked this hotel again for my current trip back to Shanghai. I've even recommended it to my British friends who are coming to Shanghai. It's really great!

Summary: The worst service I've ever encountered in a hotel of this caliber. I stayed for 2 days. On the first night when I checked in, I noticed there was no doorman at the hotel entrance to open car doors or help with luggage. I asked the front desk if no one was on duty at night. The manager, who had a great attitude, said someone might have been out delivering something, and that it was quieter at night but they would improve. (He had a very good attitude and offered me breakfast, though I didn't eat it as I don't usually have breakfast). Then I asked the front desk for a latex pillow. I waited for half an hour upstairs, but it wasn't delivered. When I called, they said they forgot. Next, while looking for a charging port by the bed, I knocked over a glass and got really annoyed as to why the glass was placed by the bedside late at night (this was my fault, as I was quite angry at the time). The manager, with a great attitude, came to help clean it up, and I even went to the front desk the next day to apologize. Second day: I left my earphones, cigarettes, and lighter in the car. I messaged the driver to arrange for the concierge to bring them up. They were never brought up until the next day when I was checking out to go to the airport. I asked the driver why they hadn't been brought up, and the driver said he had given them to the concierge last night. I went to ask: the concierge said they forgot to deliver them. By the way: when I returned to the hotel on the second night, I still noticed there was no doorman or security. Car doors and luggage were unattended. I really don't know! What exactly is the concierge at this hotel doing! What are they responsible for!!! Facilities: The facilities are very good, the rooms are large, and the walk-in closet is excellent. I usually try out the pool and gym at every hotel, but I wasn't in the mood this time. I won't be coming back.

My child just finished their high school entrance exams and wanted to come to Shanghai to buy anime merchandise. I searched a lot of hotels, and this one had the best reviews. It's super convenient – just a three-minute walk from the Metro Line 1 exit after getting off the high-speed rail. The hotel's interior design has a lot of unique Shanghai character, the hallways are very quiet, and the service is really thoughtful. After we requested an extra bed, the staff proactively brought extra amenities, which was a nice touch. The hotel breakfast is also very rich and varied, suitable for both seniors and children, which is why I chose this hotel after looking at so many others.

Had a fantastic stay at this hotel. The location is excellent, with easy access to transportation. While the room facilities aren't the newest, the bedding was comfortable, making for a very relaxing stay. The front desk staff were quite friendly and welcoming, making me feel right at home. Overall, the hotel's environment and cleanliness are far superior to express hotels in the same price range. Highly recommend.

The hotel is as central as you can get in Shanghai and is in a beautiful and historic old building that dates from early last century. It is surrounded by restaurants, has a metro line around the corner and has a theatre and even a Starbucks on its doorstep (which compensates a little for not having breakfast available in the hotel). My room was very spacious and well equipped with a powerful rain-shower and small bath, tea and coffee making facilities, a very comfortable bed and excellent wi-fi. The room and hotel in general is a little dated but doesn’t suffer from this. The reception on the first floor is nicely appointed and is accessed via a lift or beautiful stone staircase from street level. Staff are very helpful and welcoming. Rooms are quiet given the roadside proximity and I slept soundly each night. The Bund was about a 25 minute walk at night and there were lots of malls and restaurants to choose from just a stroll from the hotel itself- we ate at a Turkish-style bistro about 10 minutes walk away on the first night which was great value, and had a real buzz. There are also some nice bars nearby for a late night drink before bed. Overall, I would highly recommend as a weekend stopover option for central Shanghai, with metro accessibility and lots to do nearby.

The room view is absolutely stunning! I was told there are only two rooms of this type facing the Bund, and you can see the Oriental Pearl Tower from here. The room is spacious and very comfortable, and the minibar is complimentary. Breakfast was decent, pretty standard. What's really great is that you can order room service 24/7, and the food is delicious. The butler was also always available for communication online. We went to Prince Restaurant on the 2nd floor, and even though it was only half an hour before closing, they welcomed us. One dish was a bit spicy, so the chef kindly remade it for us. The two wonderful staff members (a man and a woman) stayed with us the whole time, which was incredibly thoughtful. Highly recommend this place, I'll definitely come back!

The European Baroque style is grand, and even the basic rooms are spacious at over 70 sqm, featuring a 2.2-meter king-size bed, a balcony, and a well-designed layout that makes for a very comfortable stay. The service is warm and friendly, breakfast and the buffet are plentiful, and the pool is beautiful. It's suitable for both families with children and business travelers. The downsides are that some facilities are a bit dated since the hotel has been open for several years, the location is a bit out in the suburbs and far from the subway, a few rooms occasionally have some minor cleaning issues in corners, and the underground parking entrance is a bit narrow.

I was very satisfied with the hotel. They gave me a lot of complimentary items. The room was also very quiet; I couldn't hear any conversations from the hallway at all. The concierge service was also very meticulous. I had dozens of packages arriving sporadically over many days in advance. However, the concierge staff preemptively sorted the packages by the last few digits of my phone number and put all of mine into one large box. As soon as I mentioned my phone number, the concierge was immediately able to locate my packages.

The front desk staff, Qiqi and Mina, were incredibly warm and friendly. They went out of their way to help, making me feel right at home. Their professionalism and attentiveness truly made this trip even more memorable. The breakfast was plentiful and a great value, and even on weekend mornings, it wasn't too crowded.

The services of the hôtel are amazing, it was very easy to get a room sooner and not waiting till 3 pm for checking in. I complement the staff, Especially Yu who was kind and professional. Always there to help if we got any questions or needed information. I really recommand this hôtel for anyone who comes to Shanghai for the first Time. You are not far from basically every activities in Shanghai