Spa Hotels in Shanghai

Satisfied! Excellent and friendly staff, although they could not speak english fluently, they dont bother to communicate with us. If you want to experience excellent hospitality, should consider Elong hotel! Thank you for Allan, whose super patient helpful, 1 lady whose stand by as guest relation, super helpful. We got trouble room on first night, there was water leaking, and within 5 mins she resolved the problem. We got 1 level up floor with better view and theres no more leaking or any other trouble. We also received b’fast compensation and coffee robot voucher. It was small token, but truly meaningful. Thank you si much for your quick problem resolve and gesture :) Room super good, cleanliness acceptable, area super good (walkable to metro Line 1 and 2), i would like to back there again for my next visit. Thank you Elong team, keep up the good hospitality!

Had to change my room twice, first due to a strong cigarette smell emanating from the showers (cigarette buds stubbed in the drain) and another due to a strong urine smell. The staff were courteous throughout the stay and provided timely assistance. I was given an upgraded room on my second room change, which had no smells. The staff were very helpful and helped my group of friends with the parcels and provided updates on any food deliveries that reached the hotel. I would like to commend the two staff that have helped make my stay more pleasant. 以墨 言初 worked tirelessly to ensure that our rooms are clean and our parcels delivered.

Great location, quiet area, 5min walk to Lu-one shopping center across the road offering western and local cuisine. 8-10min walk to popular TianZhi Fong- street market with bars and tourist shopping. Booked for one night then extended a second night, around 10mins taxi to Jingan Temple, People’s square and Nanjing Road. Staff were all very friendly, courteous and professional. thoughly enjoyed the stay. Clean hotel with modern decor, full facilities, huge room for ¥8xx per night in Shanghai. Great place to stay, and will definitely

I had the pleasure of staying at the Shanghai MGM West Bund Hotel and I must say, it exceeded all my expectations. From the moment I arrived, I was greeted with warm hospitality and a seamless check-in process. Especially Lucy from the Guest Experience team made my day remarkable. She made me feel like a valued guest and went above and beyond to ensure my stay was comfortable. What truly impressed me was their genuine care and attention to detail. They anticipated my needs before I even had to ask, ensuring that I had everything I required for a comfortable and enjoyable stay. It's clear that they take great pride in their work and are committed to providing exceptional service to every guest. I would like to express my heartfelt gratitude to the guest relations team at the Shanghai MGM West Bund Hotel for their outstanding hospitality. They played a significant role in making my stay truly memorable and I highly recommend their services to anyone visiting the hotel. The hotel itself is a true gem, boasting modern and stylish decor throughout. My room was spacious, well-appointed, and offered breathtaking views of the city skyline. The comfortable bed, luxurious amenities, and attention to detail made me feel right at home. My stay was the exceptional service provided by the hotel staff. Also the housekeeping team, everyone was friendly, attentive, and always willing to go the extra mile to ensure a memorable stay. The hotel's location is also worth mentioning. Situated in the vibrant West Bund area, it offered convenient access to popular attractions, shopping, and dining options. Whether I wanted to explore the city or simply relax and take in the views, everything was within reach. Overall, my experience at the Shanghai MGM West Bund Hotel was nothing short of exceptional. It's a true testament to luxury and hospitality. I highly recommend this hotel to anyone seeking a memorable stay in Shanghai.

It was a great experience in there, Just if there could be a bit more English present ”(such as the Breakfast Menu) it would be more International traveler friendly. The service was spot on.

Room is incredibly spacious and ventilation is great even without windows. Service is amazing, food is passable. Great experience all around, could use better lighting though.

Super nice service from the whole team from receptionists,housekeepers… The location is good with many restaurants surround and walking to Yishan Road station (~5-8 mins walking) Definitely recommend for travelling to Shanghai It is quite new and modern hotel I also like their laundry service (modern machine, well and fresh detergent), they also help you to take care of it if you do not have time to follow. 100/100 Well done !!!

The room was clean, except for some details like under the bed, where it was full of dust. The closet is small for two people to share and the space available for storing clothes/luggage is in general tiny. Location of the hotel is nice, as it lies in a quite walkable area, and by foot you can reach the Huaihai Road (good for shopping) in 35m. Metro line 9 is a 15m walk. The service was okay. The staff at the reception did not speak English and they offered no help or guidance about the city: quite essential service. Their attitude was in general detached and seemed quite un-open to communicating. Also, after leaving the room and realizing there were still some clothes left inside, I tried to report it to the reception and they just sent me to the room to check without even communicating to the cleaning service. It ended up that my clothes were not in the room anymore and the staff offered no further help, so I left without these clothes. Also, i had explicitly booked a room with “City View” and I was placed in room 1402 with one very dirty window - out of 2 windows available to enjoy the view. After asking to clean it, they made an unsuccessful attempt and then just left me with the dirty window without any kind of compensation. I was only offered to switch to another room in a lower floor and with no city view, which made no sense considering I had paid more specifically to have a room with “City View”. Breakfast is decent and offers a good variety of food. The staff is understanding if a host is taking few minutes past closing time to finish the food. The staff at the breakfast floor is also very nice and friendly. The main perk of the hotel for me was the cafè at the hall, where a very friendly girl employee works. She was very nice and gave me and my girlfriend some unique advice on places to visit in the city. She was of course also making extremely good flat white and coffee. Balancing everything out though, if was to come back to Shanghai, I would probably choose a different hotel.

The hotel staff were awesome! They took time and effort to accommodate and respond to my requests wholeheartedly. I wish I could speak Chinese but don't worry they did their best to remove the barrier in various ways and methods! The hotel rooms and HotSprings and all the facilities were super clean. I am utterly happy with my choice to have stayed with them. The HotSprings and their service made me feel so relaxed and miss my country Japan! I can recommend this facility to anyone keen to experience nice and relaxing HotSprings outside Japan.

This was one of my best hotel stays by far in Shanghai. The service, the suite and the Bund view were beyond amazing. I came to the hotel for my birthday and stayed 2 nights. The hotel beautifully decorated my suite and had a nice chocolate cake prepared for me. I have to give special appreciation to the manager Ms. Kimmie. She really took the time to welcome me and made sure all my needs were met. Would definitely recommend this hotel for anyone who wants a true 5 star hotel experience.