Hotel near People's Square Area,Shanghai8.8% of visitors choose this area
The Shanghai Elong Hotel is an ideal spot for travelers wanting to discover the city. The Shanghai Elong Hotel offers a pleasant stay in Shanghai for those traveling for business or leisure. With Shanghai Railway Station just 7km away and Shanghai Hongqiao International Airport only 15km away, transportation is very convenient. Transportation around the city is also convenient, with People's Square Metro Station within walking distance. With multiple attractions nearby including Shanghai Old Street, Huangpu River and The Bund, guests will find plenty to keep themselves occupied. After a long day of sightseeing, guests can retire to the comfort of the hotel. This Shanghai hotel features parking on site. Our guests consider this hotel to have excellent service. This hotel is a popular accommodation for guests traveling with families.
GGuest User2025.05.26
Satisfied!
Excellent and friendly staff, although they could not speak english fluently, they dont bother to communicate with us.
If you want to experience excellent hospitality, should consider Elong hotel!
Thank you for Allan, whose super patient helpful, 1 lady whose stand by as guest relation, super helpful. We got trouble room on first night, there was water leaking, and within 5 mins she resolved the problem.
We got 1 level up floor with better view and theres no more leaking or any other trouble.
We also received b’fast compensation and coffee robot voucher.
It was small token, but truly meaningful. Thank you si much for your quick problem resolve and gesture :)
Room super good, cleanliness acceptable, area super good (walkable to metro Line 1 and 2), i would like to back there again for my next visit.
Thank you Elong team, keep up the good hospitality!
Hotel near Yu Garden Area,Shanghai1.8% of visitors choose this area
Had to change my room twice, first due to a strong cigarette smell emanating from the showers (cigarette buds stubbed in the drain) and another due to a strong urine smell. The staff were courteous throughout the stay and provided timely assistance. I was given an upgraded room on my second room change, which had no smells.
The staff were very helpful and helped my group of friends with the parcels and provided updates on any food deliveries that reached the hotel. I would like to commend the two staff that have helped make my stay more pleasant. 以墨 言初 worked tirelessly to ensure that our rooms are clean and our parcels delivered.
GGuest User2025.04.19
Had to change my room twice, first due to a strong cigarette smell emanating from the showers (cigarette buds stubbed in the drain) and another due to a strong urine smell. The staff were courteous throughout the stay and provided timely assistance. I was given an upgraded room on my second room change, which had no smells.
The staff were very helpful and helped my group of friends with the parcels and provided updates on any food deliveries that reached the hotel. I would like to commend the two staff that have helped make my stay more pleasant. 以墨 言初 worked tirelessly to ensure that our rooms are clean and our parcels delivered.
Pullman Shanghai Central is located in Huangpu District, 150 metres from Dapuqiao Subway Station (Line 9) and 750 metres from the popular Tianzifang. Featuring the spectacular view of city, it boasts a gym, indoor heated pool, 3 dining options and accommodation with free wired internet access.
Pullman Shanghai Central is a 10-minute drive from Xujiahui Business area and Xintiandi. A 15-minute drive takes you to People Square, the Bund, Mercedes-Benz Arena and World Expo Park. Lujiazui can be reached within 30 minutes by car. The hotel has 323 rooms and suites starting from 48 m² with city view and free WIFI access.
Shanghai Hongqiao Airport is a 35-minute drive away. Pudong International Airport is around 45 minutes' drive away. Each well-appointed unit comes with a TV with cable and satellite channels, minibar and safety deposit box. Other conveniences include 3,000-square-metre space is available for conferences and events.
Enjoy the meals at the Taste Garden, which provides Continental Breakfast, or have Cantonese cuisine at the Si Yan Restaurant. Le Pavillon, a birstro and terrace garden restaurant located in the B1 floor of the hotel. And offers a variety of carefully crafted Western delicacies.
Pullman Shanghai Central is reducing the reliance on single-use plastics in their toiletries.
LLAM WILKIN WAI KIN2025.04.07
Great location, quiet area, 5min walk to Lu-one shopping center across the road offering western and local cuisine. 8-10min walk to popular TianZhi Fong- street market with bars and tourist shopping. Booked for one night then extended a second night, around 10mins taxi to Jingan Temple, People’s square and Nanjing Road.
Staff were all very friendly, courteous and professional. thoughly enjoyed the stay.
Clean hotel with modern decor, full facilities, huge room for ¥8xx per night in Shanghai.
Great place to stay, and will definitely
Outstanding
6767 reviews
9.4/10
Price from
PHP 6,250
per night
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Hotel near Shanghai South Railway Station Area,Shanghai2.7% of visitors choose this area
MGM Shanghai West Bund brings true entertainment and hospitality to Shanghai's West Bund, situated at the heart of one of Shanghai's most dynamic hospitality hubs. It offers diverse, artistic, and lively experiences that exceed all expectations in a stunning location on the Huangpu riverfront. The hotel is surrounded by over 20 cultural and art institutions, with the Expo site and Qiantan area just across the Huangpu River. Additionally, guests have convenient access to Xujiahui, Longhua Temple, Shanghai Botanical Garden, and a variety of commercial and entertainment options. For business travellers, the headquarters of BMW, Alibaba, Tencent, NetEase, McDonald's, and other prominent enterprises are all within walking distance.
AA Happy Pilgrim2024.04.06
I had the pleasure of staying at the Shanghai MGM West Bund Hotel and I must say, it exceeded all my expectations. From the moment I arrived, I was greeted with warm hospitality and a seamless check-in process. Especially Lucy from the Guest Experience team made my day remarkable. She made me feel like a valued guest and went above and beyond to ensure my stay was comfortable.
What truly impressed me was their genuine care and attention to detail. They anticipated my needs before I even had to ask, ensuring that I had everything I required for a comfortable and enjoyable stay. It's clear that they take great pride in their work and are committed to providing exceptional service to every guest.
I would like to express my heartfelt gratitude to the guest relations team at the Shanghai MGM West Bund Hotel for their outstanding hospitality. They played a significant role in making my stay truly memorable and I highly recommend their services to anyone visiting the hotel.
The hotel itself is a true gem, boasting modern and stylish decor throughout. My room was spacious, well-appointed, and offered breathtaking views of the city skyline. The comfortable bed, luxurious amenities, and attention to detail made me feel right at home. My stay was the exceptional service provided by the hotel staff. Also the housekeeping team, everyone was friendly, attentive, and always willing to go the extra mile to ensure a memorable stay.
The hotel's location is also worth mentioning. Situated in the vibrant West Bund area, it offered convenient access to popular attractions, shopping, and dining options. Whether I wanted to explore the city or simply relax and take in the views, everything was within reach.
Overall, my experience at the Shanghai MGM West Bund Hotel was nothing short of exceptional. It's a true testament to luxury and hospitality. I highly recommend this hotel to anyone seeking a memorable stay in Shanghai.
Hotel near Hongqiao District,Shanghai3.8% of visitors choose this area
The Joya Hotel Shanghai Gubei provides a great place for travelers to relax after a busy day. The Joya Hotel Shanghai Gubei is an ideal choice for travelers who want to take in the sights and sounds of Shanghai. Traveling to the hotel is easy with Shanghai Hongqiao International Airport located approximately 7km away and Shanghai South Railway Station roughly 8km away. Transportation around the city is also convenient, with Yili Road Metro Station within walking distance. There is no shortage of things to see in the area, with the Donghua University(Yanan Road Campus), Shanghai International Dance Center and Gubei SOHO all nearby. This hotel makes a great place to kick back and relax after a long day of sightseeing. For those driving themselves, parking is provided on site. According to our trusted guests, the facilities at this hotel are first-rate. This hotel is particularly popular with those traveling on business.
Ddebunath102024.10.21
It was a great experience in there, Just if there could be a bit more English present ”(such as the Breakfast Menu) it would be more International traveler friendly.
The service was spot on.
Shanghai Wanxin R Hotel is located in Gushan Road, Pudong New Area, within the Lujiazui Financial Zone of the inner ring road, near Metro Line 6 (Beiyangjing Road Station), Metro Line 9 (Fangdian Road Station), equipped with a dedicated parking lot. It takes about 10 minutes to drive to the New International Expo Center, and about 20 minutes to the Bund, Expo Park, Nanjing Road Walkway, Shanghai Free Trade Zone, and Shanghai Disneyland< The hotel has carefully selected guest rooms that combine comfort and light luxury; The Lijingxuan restaurant in the hotel has a comfortable and cozy environment, specializing in Western cuisine supplemented by Cantonese, Sichuan, and Shanghai dishes. Here, you can enjoy the carefully prepared dishes by famous Hong Kong and Guangdong chefs, and your tongue can't help but dance ballet. There are up to 40 types of breakfast dishes available, and to ensure taste, high-quality ingredients are selected and processed on the same day. The luxurious banquet hall of the hotel provides one-stop wedding services and professional conference services. The 200 square meter Wanxin Hall can support desk style meetings for about 120 people, while the 100 square meter Lidu Hall is suitable for various meeting needs with less than 60 people. The design of Wanxin R Hotel breaks through the consistent concept of "Wanxin Hotel", fashionable and young, adhering to R culture, gorgeous, considerate, relaxed, and enjoyable.
GGuest User2025.01.23
Room is incredibly spacious and ventilation is great even without windows. Service is amazing, food is passable. Great experience all around, could use better lighting though.
Hotel near Xujiahui District,Shanghai3% of visitors choose this area
Intercity Shanghai Xujiahui offers a premium German-style business and leisure experience, featuring a unique Bauhaus design and service concept inspired by the Deutsche Hospitality group. The hotel has 296 guest rooms and suites, along with 22 long-term rental serviced apartments. Its facilities are comprehensive, including a lobby bar, bistro, all-day dining restaurant, private dining room, laundry room, fitness center, meeting rooms, and a dedicated refreshment area.
Each room is equipped with a fresh air system, smart controls, and a complimentary minibar, with special offerings like Postwave beer and chilled beer glasses, allowing guests to enjoy a relaxing moment at any time.
The hotel is conveniently located at 1515 Zhongshan West Road, Xuhui District, Shanghai, just a 300-meter, 4-minute walk from Exit 5 of Yishan Road Metro Station. It is also close to famous attractions, such as the Wukang Road Historical and Cultural Street, which is only 3 kilometers away.
All of this makes Intercity Shanghai Xujiahui an ideal choice for business and leisure travelers and long-term stays.
HHenry Nguyen Hoan2024.10.13
Super nice service from the whole team from receptionists,housekeepers…
The location is good with many restaurants surround and walking to Yishan Road station (~5-8 mins walking)
Definitely recommend for travelling to Shanghai
It is quite new and modern hotel
I also like their laundry service (modern machine, well and fresh detergent), they also help you to take care of it if you do not have time to follow. 100/100
Well done !!!
Hotel near Xujiahui District,Shanghai3% of visitors choose this area
Mehood Lestie Hotel (Shanghai Xujiahui Hengshan Road Branch)
——A tranquil oasis in the bustling city, enjoying an intelligent business travel and vacation experience
The hotel is located in the center of Shanghai - Jianguo West Road, adjacent to Hengshan Road and Wanping Road, surrounded by green trees and quiet amidst the hustle and bustle. The Xujiahui commercial district is within easy reach, and Xujiahui Park is within walking distance. Surrounded by renowned national universities and tertiary hospitals such as Shanghai Jiao Tong University, Shanghai ENT Hospital, Zhongshan Hospital, and International Maternity and Child Care Hospital The hotel is conveniently located within walking distance to Hengshan Road Station on Metro Line 1 and Jiaotong University Station on Metro Line 11. The hotel is a city resort hotel developed by Mehood lestie Hotel Group after seven years of research and development, meticulously crafted for mid to high end business travelers. It features original ecological design, intelligent living experience, high-end bedding and washing sets, comprehensive multi-dimensional functional space matching, free open city reception room, quiet and peaceful waiting in the bustling city, and attentive butler service, allowing you to enjoy a luxurious business and vacation experience.The hotel has various types of rooms, including modern and simple, classical and fashionable, exquisite and elegant rooms, all decorated with luxurious materials and natural wood decorations. The hotel is equipped with three conference rooms, a Chinese restaurant, a dining room, a coffee bar, a book bar and other complete facilities, which better meet the travel needs of business travelers. In addition, the hotel also provides over 46 parking spaces, bringing more convenience to travel. The overall minimalist and stylish decoration style of the hotel allows you to enjoy the simplicity and tranquility of the city while working in a tense and fast-paced environment.
GGuest User2025.02.20
The room was clean, except for some details like under the bed, where it was full of dust. The closet is small for two people to share and the space available for storing clothes/luggage is in general tiny.
Location of the hotel is nice, as it lies in a quite walkable area, and by foot you can reach the Huaihai Road (good for shopping) in 35m. Metro line 9 is a 15m walk.
The service was okay. The staff at the reception did not speak English and they offered no help or guidance about the city: quite essential service. Their attitude was in general detached and seemed quite un-open to communicating. Also, after leaving the room and realizing there were still some clothes left inside, I tried to report it to the reception and they just sent me to the room to check without even communicating to the cleaning service. It ended up that my clothes were not in the room anymore and the staff offered no further help, so I left without these clothes.
Also, i had explicitly booked a room with “City View” and I was placed in room 1402 with one very dirty window - out of 2 windows available to enjoy the view. After asking to clean it, they made an unsuccessful attempt and then just left me with the dirty window without any kind of compensation. I was only offered to switch to another room in a lower floor and with no city view, which made no sense considering I had paid more specifically to have a room with “City View”.
Breakfast is decent and offers a good variety of food.
The staff is understanding if a host is taking few minutes past closing time to finish the food. The staff at the breakfast floor is also very nice and friendly.
The main perk of the hotel for me was the cafè at the hall, where a very friendly girl employee works. She was very nice and gave me and my girlfriend some unique advice on places to visit in the city. She was of course also making extremely good flat white and coffee.
Balancing everything out though, if was to come back to Shanghai, I would probably choose a different hotel.
Hotel near Shanghai Disney Resort,Shanghai38.2% of visitors choose this area
Located on Chuanzhou Highway in Pudong New Area, the hotel is strategically located, close to Disneyland, about 6 minutes' drive from Chuansha Station of Metro Line 2, which leads directly to Hongqiao International Airport, Hongqiao Railway Station and People's Square. It is surrounded by safari park, Chuansha Ancient City Wall Park, Bailian Shopping Center, Yioulai Outlets and other ideal places for sightseeing and shopping, and adjacent to New International Expo Center and Zhangjiang Hi-Tech Park.The hotel's bathing facilities, WIFI, parking lot, indoor children's playground, reading room, open-air mixed bath Tang Chi, swimming pool, water children's playground and other facilities (open-air facilities such as water park and swimming pool, the hotel will be closed and operated according to the actual situation) are open to hotel guests. The hotel has restaurants (Chinese and Japanese), massage, water bar, billiards, table tennis, game consoles and other facilities, which will bring you different travel experiences. Hot spring men and women. Hotel Disneyland shuttle service is provided (please consult the merchant for details).
GGuest User2025.03.11
The hotel staff were awesome! They took time and effort to accommodate and respond to my requests wholeheartedly. I wish I could speak Chinese but don't worry they did their best to remove the barrier in various ways and methods! The hotel rooms and HotSprings and all the facilities were super clean. I am utterly happy with my choice to have stayed with them. The HotSprings and their service made me feel so relaxed and miss my country Japan! I can recommend this facility to anyone keen to experience nice and relaxing HotSprings outside Japan.
Hotel near The Bund Area,Shanghai2.4% of visitors choose this area
The St. Regis on the Bund, Shanghai is nestled in the modern and bustling Shanghai Bund, offering breathtaking views of the stunning panorama where the shimmering waves of the Huangpu River and the skyline of Pudong complement each other. The St. Regis Shanghai on the Bund has 192 guest rooms, including 13 suites, all equipped with exquisite facilities and thoughtful St. Regis Butler service. It also features two restaurants and one St. Regis Bar. The hotel blends the luxury of magnolia embroidery with art, allowing guests to immerse themselves in this dazzling and magnificent landmark building, experience the profound heritage of the Astor family's hospitality, and enjoy the enchanting views of the Bund. The St. Regis Shanghai on the Bund is the ideal choice for those seeking to blend Eastern and Western cultures and inspire artistic charm.
LLennie242025.02.06
This was one of my best hotel stays by far in Shanghai. The service, the suite and the Bund view were beyond amazing. I came to the hotel for my birthday and stayed 2 nights. The hotel beautifully decorated my suite and had a nice chocolate cake prepared for me. I have to give special appreciation to the manager Ms. Kimmie. She really took the time to welcome me and made sure all my needs were met. Would definitely recommend this hotel for anyone who wants a true 5 star hotel experience.
Outstanding
4366 reviews
9.4/10
Price from
PHP 16,817
per night
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4
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5
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Hotel near Jing'an District/West Nanjing Road, Shanghai
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No.
6
9.4/10
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Hotel near Huaihai Road Area/Xintiandi Area, Shanghai
"Great location""Delicious breakfast"
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Hotel near Huaihai Road Area/Xintiandi Area, Shanghai
"Classy environment""Friendly front desk staff"
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No.
8
9.7/10
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Guang Fulin Prime Hotel Shanghai
Hotel near Sheshan, Songjiang University Town, Shanghai
"Great for kids""Delicious breakfast"
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No.
9
9.6/10
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Xijiao State Guest Hotel
Hotel near Hongqiao District, Shanghai
"Classy environment""Garden view"
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No.
10
9.4/10
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"Great for kids""Delicious breakfast"
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No.
11
9.3/10
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12
9.6/10
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Shanghai Marriott Marquis City Centre
Hotel near People's Square Area, Shanghai
"Near shopping area""Friendly front desk staff"
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13
9.1/10
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ULTRAMAN HOTEL
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"Great for kids""Classy environment"
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No.
14
9.5/10
1170 review
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Hotel near Huaihai Road Area/Xintiandi Area, Shanghai
"Delicious breakfast""Classy environment"
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No.
15
9.4/10
1898 review
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Hotel near Shanghai Disney Resort, Shanghai
"Classy environment""Great for kids"
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No.
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9.4/10
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"Great for kids""Has play area for children"
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No.
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9.4/10
2706 review
The Portman Ritz-Carlton, Shanghai
Hotel near Jing'an District/West Nanjing Road, Shanghai
"Delicious breakfast""Friendly front desk staff"
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No.
18
9.6/10
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Hotel near Lujiazui Area, Shanghai
"Friendly front desk staff""Classy environment"
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9.1/10
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"Great location""Friendly front desk staff"
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9.5/10
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Latest Reviews for Shanghai Hotels
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Read genuine traveler ratings & reviews to find your perfect stay.
9.7/10
Excellent
GGuest UserIt's super good, the health service is very clean, and the front desk service staff is very warm and thoughtful.The facilities are also very clean and hygienic, including the decoration of the hotel lobby.There are free shuttle buses from Disney and subway stations. The timing is super reasonable, and it is very convenient to eat around, including the decoration of the hall, which is also very personal and very popular.The toiletries in the room, including dental appliances, are really needless to say, and the preparations are very complete, very sufficient and very satisfactory.There is no need to talk about the environment, and the surrounding area is very lively. It is very convenient for little shanghai Pedestrian Street and wanda plaza to eat around, and they also gave us a gift bag when we checked out.It was also sent to the Zhou Pu subway station and arranged for the driver to send it to us. It was really super thoughtful and super satisfied.
จจารุวรรณDisappointing Experience at The Ritz-Carlton Shanghai
I stayed at The Ritz-Carlton Shanghai for two nights, and unfortunately, my experience was far from the luxury service I expected.
1. Discrimination at Flair Rooftop Restaurant
On my first night, I visited Flair, the hotel's rooftop restaurant. Before going, I was told at the lobby that the restaurant operates on a first-come, first-served basis, with no reservations. However, when I arrived at around 5:50 PM, the restaurant was only 20% occupied, yet the host told me it was ”fully booked.”
Then, the host questioned my intent, asking whether I was there for drinks or dinner. When I said ”dinner,” he suddenly mentioned a 1,600-yuan minimum spending requirement. I agreed without hesitation and ended up spending over 2,200 yuan. But what truly bothered me was the initial rejection and the selective enforcement of the minimum charge, implying that I was being judged based on my appearance or nationality. If the restaurant was truly full, why was I offered a table once I confirmed I would spend a significant amount?
2. Misleading Room Upgrade Offer & Hidden Promotions
When I checked in, I had already booked a suite with a city view for around 4,000 yuan. However, the receptionist tried to upsell me a Pearl Tower view for an additional 3,300 yuan, which is an unreasonable price just for a different view.
What’s worse is that she failed to inform me about an existing hotel promotion: (cant remember the amount exactly) If I pre-purchased 1,000 yuan, I could use 1,400 yuan at Flair rooftop restaurant. I only found out about this the next day and when I asked whether I could retroactively apply this promotion to my bill (which was charged to my room), I was told it was not possible because I had to buy the package in advance. Had I known about this offer beforehand, I would have gladly used it. Instead, the staff prioritized upselling me a more expensive view rather than informing me of real benefits available to hotel guests.
3. Concierge Service & Taxi Nightmare
The service at the concierge was another major disappointment. I had a reservation at a Chinese restaurant across the river and asked the concierge to arrange a taxi for me. Knowing that taxis in Shanghai can be unreliable and tricky (as I had experienced the night before with an airport taxi taking me to three wrong hotels and turning off the meter), I was relieved when the concierge used Didi (a ride-hailing app) to book a ride.
However, when the car arrived, the concierge instructed a bellboy to walk me to the car, but he never confirmed whether it was actually mine. Just as the door was closing, a woman with luggage rushed in, claiming it was her ride to the airport. It turned out the car was not for me but for an entirely different passenger!
At this point, I was already late for my dinner reservation. When I walked back to the concierge to ask what happened, he seemed irritated and dismissively said, ”Don’t worry” before reluctantly walking me to the correct car. This lack of professionalism and carelessness was incredibly frustrating. If you’re arranging a ride for a guest, ensure they get into the correct car.
Final Thoughts
This all happened in just one night—I can't imagine what else could go wrong during my stay. I sincerely hope no other guests have to go through such an experience. The Ritz-Carlton brand is known for its luxury and top-tier hospitality, but what I encountered was discriminatory treatment, misleading sales tactics, and poor service coordination.
I hope management takes this feedback seriously and improves their service, ensuring all guests receive fair and professional treatment, regardless of their appearance or nationality.
Ps: nice swimming pool by the way!!
Hotel near Lujiazui Area, Shanghai 6.6% of visitors choose this area
Price per night from:PHP 19,883
9.5/10
Outstanding
YYehuanhuanThe hotel is stylish and clean. The overall service is great, the customer service team and housekeeping have provided great assistance all through my stay, especially CS Elwyn who has made my trip a more pleasant one.
For sure I would like to stay here again.
Hotel near North Sichuan Road Commercial Area, Shanghai
Price per night from:PHP 7,564
9.5/10
Outstanding
TTha PanhaI am delighted that I chose this hotel for my trip to Shanghai. The location is right on Nanjing Road, and near the Bund which is lined with numerous shops, malls, and restaurants. I didn’t need to take a taxi or walk far from the hotel. Moreover, the famous Xiao long bao restaurant “ Lai Lai Xiaolong “ is near the hotel too.
Upon check in, I received a lovely room with a stunning city view, which was amazing. The room was spacious, and the service was excellent. The receptionist was very friendly and welcoming, making the check-in process smooth and enjoyable.
Hotel near People's Square Area, Shanghai 8.8% of visitors choose this area
Price per night from:PHP 6,547
9.4/10
Outstanding
GGuest UserI recently stayed at Pullman Shanghai Jing An and was thoroughly impressed by every aspect of this hotel. From its prime location to its thoughtful amenities and outstanding service, it truly exceeded my expectations.
**1. Prime Location & Accessibility**
The hotel’s proximity to **Shanghai Railway Station** and metro lines (1/3/4) makes it a top choice for both business and leisure travelers. I could easily walk to the station in under 5 minutes, and popular attractions like the Bund, Nanjing Road, and People’s Square were just a short drive away. For those arriving by air, Pudong and Hongqiao airports are also within a manageable distance.
**2. Modern, Comfortable Rooms**
My **Executive Suite** was spacious, elegantly designed, and equipped with everything I needed. The bed, with its high-quality linens, was incredibly comfortable, and the rain shower in the bathroom added a touch of luxury. I particularly loved the **Dyson-style hairdryer**—a small detail that made a big difference. The room also featured soundproofing, ensuring a peaceful stay despite the bustling location.
**3. Outstanding Dining & Facilities**
The breakfast spread at **Venu Restaurant** was exceptional, especially the **Shanghai-style scallion oil noodles**—a delicious local highlight. The executive lounge access (via Accor’s Privilege Card) offered a refined atmosphere with tasty snacks and drinks during Happy Hour. The 20-meter indoor pool and well-equipped gym were perfect for unwinding after a busy day.
**4. Impeccable Service**
The staff went above and beyond to ensure a seamless stay. The front desk team was courteous and efficient, even upgrading my room as a loyalty member. Special mention to the concierge for arranging smooth airport transfers and providing helpful local tips.
**5. Commitment to Sustainability**
I appreciated the hotel’s dedication to **ESG initiatives**, such as reducing single-use plastics and participating in Accor’s Planet 21 program. The eco-friendly toiletries and energy-efficient practices aligned perfectly with my values.
**Final Thoughts**
Pullman Shanghai Jing An is a gem for travelers seeking convenience, comfort, and conscientious hospitality. Whether you’re here for business or leisure, this hotel delivers on all fronts. I’ll undoubtedly choose it again on my next visit to Shanghai!
**Rating: ★★★★★**
*Highly recommended for its strategic location, luxurious amenities, and exceptional service!*
Hotel near Train Station Area, Shanghai 6% of visitors choose this area
Price per night from:PHP 5,233
9.3/10
Very Good
GGuest UserHad a fantastic stay in Shanghai! The hotel’s ambiance and amenities were top-notch, making it a truly enjoyable experience from start to finish. A special shoutout to the VIP ambassador, Charlotte—her exceptional service and attention to detail made my visit even more memorable. She went above and beyond to ensure every need was met, adding a personal touch that made me feel valued as a guest. Highly recommend this place for anyone looking for a seamless and delightful stay!
Hotel near The North Bund Area, Shanghai 1.2% of visitors choose this area
Price per night from:PHP 17,622
9.3/10
Very Good
SShootingstar LeeHotel location is the best place to travel to Shanghai.
The hotel staff service is excellent, too
In particular, a Chinese employee named William responded very kindly.
The night view of Shanghai Waitan from the hotel room is also fantastic
The hotel's interior facilities are not very impressive.
The bedding was good, but the facility felt too old.
However, it was a pleasant trip to Shanghai because of the friendly staff's service.
Hotel near People's Square Area, Shanghai 8.8% of visitors choose this area
Price per night from:PHP 6,320
9.3/10
Very Good
AAleksandra9According to the information provided, this room was supposed to be on the 67th–69th floor. However, when we arrived and received our keys, we discovered that the room was on the 58th floor instead. Upon asking the staff about this issue, we were told that rooms of this type were not available on the higher floors. This was quite disappointing, especially considering the standards we expected from the Grand Hyatt.
That being said, everything else was good — the staff were helpful, spoke good English, and the room was clean, except for the windows, which could have been better maintained.
Hotel near Lujiazui Area, Shanghai 6.6% of visitors choose this area
Price per night from:PHP 9,198
9.1/10
GGuest UserThe hotel is in a great location with stunning views. Louis is very professional and friendly, and there is a swimming pool and gym with complete facilities. Perfect service, would go back to this hotel 100%
Hotel near The Bund Area, Shanghai 2.4% of visitors choose this area
Price per night from:PHP 8,752
9.1/10
TTriciaaaaaaKunlun Jing’an is our go-to hotel whenever we visit Shanghai. We live in Hangzhou and often travel to Shanghai, usually on weekends. Since moving to Hangzhou last year, we’ve always stayed at this hotel—it’s become our preferred choice because of the excellent service, comfortable rooms, and outstanding staff. Everyone, from the concierge to the hotel bar, room service, breakfast team, and front desk, has been helpful and professional. We’ve never had any issues during our stays—in fact, this was our fifth time staying here.
However, during our recent stay on Friday night, for my husband’s weekend birthday celebration, we encountered some problems. We checked in late and went straight out for dinner. When we returned to our room, I stepped on a wet patch next to the bed. I was fairly certain it was urine, but we gave the hotel the benefit of the doubt, assuming it might just be water. We called the operator—who, I must say, was not the most helpful staff member we’ve encountered here. She sent two employees to inspect the wet spot, and they insisted it was only water. We offered to dry it ourselves with a hairdryer, so my husband tried. As soon as he began, a strong odor became apparent—it definitely smelled like urine. My husband pressed tissues onto the rug to check the liquid’s colour, and they turned yellow.
We called the operator again, and she said someone would come to re-examine it. After waiting 15 minutes with no response, we called once more at 11:30 PM—I was exhausted by this point. My husband spoke to the same person, who assured us someone would arrive soon. Again, no one came. At 12:30 AM, my husband called again, now extremely frustrated. Finally, a staff member arrived and called someone on the phone what I assume was the hotel manager. To our disappointment, the manager asked an unreasonable question: “What time did you check in? Why didn’t you report this immediately?” My husband replied that we had entered the room at 7 PM, we were thinking why we would inspect every inch of the rug for wet patches? Eventually, they moved us to another room of the same type.
After settling in, I took a shower and reached for the body lotion from the bathroom amenities—only to find it half-used. By then, I was at my limit and wanted to complain at the front desk, but it was already 1 AM, and I was too tired. We decided to sleep and address it in the morning.
After breakfast, we spoke to a front desk staff member, who was very kind, apologetic, and helpful. She brought the manager, who also apologized and upgraded us to a beautiful suite. While we appreciated the gesture, this might be our last stay at this hotel.
That said, the staff at Kunlun Jing’an are truly excellent—this experience was just an unfortunate exception.
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