The hotel is right next to the pedestrian street, just a few minutes' walk from the Bund and Nanjing Road. Aside from the fantastic location, the service was a mixed bag: the housekeeping staff was quite underwhelming. We checked out early in the morning, left our luggage at the front desk, went out for lunch, and shopped for souvenirs along the pedestrian street before heading back in the afternoon to grab our bags for the high-speed train to Hangzhou. During those few hours, nobody mentioned anything about the handmade soft soap and other toiletries we had accidentally left behind in the shower. On a brighter note, the front desk team was outstanding—professional yet genuinely warm, and they communicated effortlessly, politely, and respectfully with international guests. Combining comfort, warmth, professionalism, and a convenient location, the overall experience was great.
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