Trip.com Reviews: Is Trip.com Legit?
While booking hotels, flights or attractions, one of your top concerns may be the legitimacy and reliability of the service you're using.
Trip.com, a well-known travelling booking platform, has noticed your concerns.😀 Here, we analyze what users have to say about their experiences with Trip.com. 👀
User Experience & Interface
Many mention that Trip.com is very user-friendly. One of our new users remarks on the "ease of use" offered by the app. This experience is shared by frequent travelers who appreciate the smooth booking process and the quick responses to inquiries and booking confirmations.
For example, a flight attendant who frequently books via Trip.com noted the efficiency and kindness of the customer service when handling specific requests such as non-smoking room preferences.
"I have just installed the App and so far I am impressed with its ease of use and reasonable prices."
Pricing & Deals
Trip.com is often praised for its competitive pricing. A user shared his story of finding a flight through Trip.com that was cheaper than other platforms, and a lot of money can be saved to satisfy other pleasures like food and souvenirs. The affordability of flights and hotels on Trip.com makes it an appealing option for budget-conscious travellers.
"So far I have no complaints. Saving me about $100. That $ I can spend on souvenirs etc."
"Last night, I checked sky scanner and saw a cheap flight that I was looking for on Trip.com. I was excited enough to not check if Trip.com is legit or not."
Customer Service
Reliability is a crucial factor for any booking platform. Several testimonials point to Trip.com's reliable service, with users receiving prompt itinerary confirmations directly from airlines. One user mentioned verifying their flight details with the airline after booking through Trip.com, which reassured them of the legitimacy and reliability of their purchase.
"After 7 hours my itinerary confirmation was sent by the airline. Double checked it by calling the airline. Therefore conclude that Trip.com is legit AF. :) Thank you for the affordable flight of my dream Trip.com"Points of Caution
Points of Caution
Despite many positive reviews, there are some cautionary tales mainly revolving around the cancellation policies. A few users have expressed dissatisfaction when trying to modify or cancel bookings, particularly those marked as un-cancellable. It is better for customers to be certain of their travel plans and to review the terms of service carefully before making any bookings.
I've used them a lot. Always been fine. The bad reviews I've read are generally when people want to change or alter their bookings. So just be 110% sure of the time, date, location and name on ticket before booking.
Used these guys for almost 20 trips so far with no problems - both flights and hotels. Most of the bad reviews seem to be about people trying to cancel to bookings marked as un-cancellable, so I'm not sure if it's worth paying too much attention to them.
Why Should I Choose Trip.com?
Trip.com is an international one-stop travel provider available in 24 languages and in 39 countries and regions, offering payment in 35 local currencies.
- Trip.com has an extensive hotel and flight network with more than 1.1 million hotels and flights from over 510 airlines, covering 3,400 airports in 220 countries and regions around the globe.
- Trip.com's world-class, multilingual customer service, available around the clock, as well as additional service centers in Edinburgh, Tokyo and Seoul, help provide the best travel experience for millions of customers around the world. Book your next trip on Trip.com.
How to Write Your Reviews on Trip.com?
Every time on your way back home, a lot of fascinating stories must be spinning around in your mind. Couldn't wait to share your experiences with others? Your stories and reviews are what make Trip.com thrive!
Here's the step-by-step guide for you to review on Trip.com app. Plus, you can get Trip Coins to save a lot on your next travel by writing reviews🎁
Step1: Enter Trip.com App to Write Your Reviews
Log in to your Trip.com account on your mobile device and Go to Account section.
Then Click My Moments & Reviews : Access this section to find or add your travel experiences.
Step2: Go to Reviews Session to Write Your Review
Click on 'Reviews' to begin your monthly task. Press "Go" to proceed. By posting comments, you'll earn the chance to win prizes (monthly tasks).
Scroll down to find a place you've visited. Click the 'Review' button next to it to write and submit your review.
Step 3: Rate & Write Your Review, then Publish on Trip.com
Rate & Write: Give a star rating (1 to 5 stars) and write about your experience and feelings regarding the place.
Add Photos: Click the camera button to add photos from your visit.
Publish: Click 'Publish' to submit your review and share your insights with the community.
*The screenshots are only for reference.
Your stories and ratings help guide others. Share your journey, add depth with photos, and contribute to Trip.com collective exploration!
Become a Trip.com Member and Enjoy Exclusive Perks
Joining Trip.com Membership opens up a world of rewards where the more you book, the more you save—and the more perks you enjoy.
Trip.com Membership is all about enhancing your travel experiences with special benefits as you climb through each membership tier.
From Trip Coins, which you earn every time you book and can redeem on nearly everything Trip.com offers, to exclusive perks that grow with each level, you’ll find great reasons to keep traveling with Trip.com.
Membership Tiers and Perks
Trip.com Membership has five levels designed to reward loyal travelers:
- Silver: Start earning Trip Coins at the base rate with hotel deals up to 5% off.
- Gold: Gain a 10% Trip Coins bonus, 10% off hotel deals, and one waiver per year on train refund fees.
- Platinum: Earn a 30% Trip Coins bonus, hotel deals up to 15% off, two train waivers, and one VIP airport lounge visit.
- Diamond: Get a 40% Trip Coins bonus, 20% off hotel deals, four train waivers, two VIP lounge visits, a global eSIM package, and airport transfer upgrades.
- Diamond+: Enjoy the highest perks—50% Trip Coins bonus, 20% hotel discounts, eight train waivers, three VIP lounge visits, premium airport transfers, a free attraction ticket, priority VIP support, and special discounts on insurance for Hong Kong users.
Trip.com’s membership program gives you great perks that grow with your level, making it easier to maximize your savings and enjoy a premium travel experience. Check out the rewards you can unlock as you move up the tiers! 👀