Trip.com Reviews: Is Trip.com Legit?

Before booking flights, hotels, attractions, or travel activities online, many travelers want to know if Trip.com is legit. This guide covers Trip.com reviews, user experiences, pricing, customer service, booking reminders, and membership perks to help you decide if Trip.com is a reliable platform for your next trip.

What Travelers Should Know

User Experience

Many users say Trip.com is easy to use when searching for flights, hotels, attractions, and travel deals. The app is simple to navigate, making it helpful for both new users and frequent travelers.

Travelers can also manage bookings, check confirmation details, view trip information, and contact customer support through the app.

Example review:

"I have just installed the App and so far I am impressed with its ease of use and reasonable prices."

Pricing and Deals

Trip.com is often praised for competitive prices and travel deals. Many travelers use it to compare flights, hotels, attractions, airport transfers, and package options in one place.

For Filipino travelers, it can be useful when looking for international travel deals, hotel discounts, and attraction tickets.

Example reviews:

"So far I have no complaints. Saving me about $100. That $ I can spend on souvenirs etc."

"Last night, I checked SkyScanner and saw a cheap flight that I was looking for on Trip.com."

Customer Service

Trip.com offers 24/7 multilingual customer support for booking questions, flight changes, hotel requests, refunds, cancellations, and other travel concerns.

Some users also shared that they received booking confirmation and were able to verify their flight details directly with the airline.

Example review:

"After 7 hours my itinerary confirmation was sent by the airline. Double checked it by calling the airline. Therefore conclude that Trip.com is legit."

Booking Tips Before Using Trip.com

Trip.com is a legit booking platform, but travelers should still check the booking terms carefully before paying.

Important things to check:

• Make sure your name matches your passport or valid ID.
• Check your travel date, time, airport, hotel, and destination.
• Read the cancellation and refund policy carefully.
• Be careful with non-refundable or non-cancellable bookings.
• Check baggage allowance before booking flights.
• Check if taxes, deposits, or resort fees are included.
• For flights, you may verify your itinerary with the airline after confirmation.
• For hotels, check the location, check-in time, and guest policy.

Most bad reviews are usually about booking changes, cancellations, or refunds, especially when the booking is marked as non-refundable. To avoid problems, review all details carefully before confirming payment.

Example reviews:

"I've used them a lot. Always been fine. The bad reviews I've read are generally when people want to change or alter their bookings."

"Used these guys for almost 20 trips so far with no problems, both flights and hotels. Most of the bad reviews seem to be about people trying to cancel bookings marked as un-cancellable."

Why Should I Choose Trip.com?

Trip.com is an international one-stop travel booking platform where users can book flights, hotels, attractions, airport transfers, car rentals, and more.

How to Write Your Reviews on Trip.com?

After your trip, you can share your travel experience by writing a review on the Trip.com app. Your review can help other travelers decide where to stay, what to book, and what to expect.

You may also earn Trip Coins through review tasks or platform activities, depending on the current rules.

Step1: Open the Trip.com App

• Log in to your Trip.com account on your mobile device.
• Go to the Account section, then look for My Moments & Reviews or a similar review section. The wording may change depending on the app version.

Step2: Go to the Reviews Section

• Click Reviews to check available review tasks.
• Scroll down and look for hotels, attractions, or places you have visited. If a review option is available, click Review to start writing.

Step 3: Rate & Write Your Review

• Give a star rating from 1 to 5 stars.
• Write about your real experience, such as service, location, cleanliness, value for money, crowd level, or travel tips.
• Add photos to help other travelers see what the place looks like.
• Click Publish to submit your review.

Your review can help other travelers and may help you earn Trip Coins, depending on the current review task rules.

*The screenshots are only for reference. App layout and buttons may change depending on the version.

Trip.com Membership Tiers and Perks

Trip.com Membership gives travelers more rewards as they book more often. Members can earn Trip Coins, enjoy hotel deals, get travel perks, and unlock more benefits as their membership level goes up.

Trip.com Membership Tiers and Perks

Trip.com Membership Levels

• Silver: Good for new members who want to start earning Trip Coins.
• Gold: Good for travelers who want extra Trip Coins and more hotel savings.
• Platinum: Good for regular travelers who want more rewards, lounge access, and eSIM perks.
• Diamond: Good for frequent travelers who want higher Trip Coins bonus, train refund fee waivers, lounge visits, eSIM, and airport transfer upgrades.
• Diamond+: Good for loyal travelers who want premium perks, free attraction tickets, and priority support.
• Black Diamond: Trip.com’s highest invite-only tier with the biggest Trip Coins bonus and premium benefits.

Trip.com Membership can help travelers save more and enjoy extra travel perks as they move up each level. If you book often, joining Trip.com Membership can make your future trips more rewarding.

Need Help?

If you have any questions about your flight or run into any issues, Trip.com’s 24/7 customer support team is ready to help. You can visit the Help Center or contact support directly for quick assistance anytime.