Trip.com Cancellation Policy: For Flights, Hotels

Instant Access to Trip.com Cancellation Policy: Flights & Hotels & Trains

Click below to find out how to get refunds on Trip.com for flights, hotels, and trains.

How to Cancel a Flight on Trip.com

Step 1: Enter the Trip.com App

• Sign in to your Trip.com account on your phone.
• Tap on the "Flight" section, then go to "My Trips" to view all of your flight bookings.

Step 2: Find the Flight You Booked

• Once you have signed in, go to "My Trips" then "All Bookings" or find "All Bookings" under your "Account" in the Trip.com app.

Step 3: Request Trip.com for Flight Cancellation

• Click "Manage My Booking", then tap "Cancel Booking" to cancel your flight. Remember, canceling flights at Trip.com may tag along with service and cancellation charges.

Step 4: Confirm Flight Cancellation

• Review the refund details, confirm any processing fees for canceling the flight, and then click "Next" to continue.

Step 5: Submit the Request to Trip.com

• Review your refund details and tap "Submit" to finish the cancellation process.

How to Cancel a Hotel Booking at Trip.com

Step 1: Enter the Trip.com App to Cancel the Booking

• Log in to your Trip.com application (Install it on your mobile device if not).

Step 2: Find the Hotel Booking

• Find your hotel booking by going to "My Trips" then "All Bookings" or find "All Bookings" under your "Account" in the Trip.com app.

Step 3: Request the Trip.com hotel refund

• Tap "Cancel Booking" to cancel the hotel reservation. Some hotels may have non-refundable policies, while others may offer full or partial refunds if you cancel by a certain date.

Step 4: Provide a resaon for cancellation

• Give the reason why you need to cancel the hotel booking and click on the button "Submit" to confirm your cancellation.

Step 5: Confirm the Trip.com hotel refund

• Once you have submitted your request, click "View cancellation policy" to check the details of your refund.

Step 6: Check the status of your Trip.com hotel refund

• Check the details and information of your refund to complete the process.

How to Cancel the Train at Trip.com

Step 1: Enter the Trip.com App to Cancel the Booking

• Log in to the Trip.com account, click on "Train" section, then go to "My Bookings" to cancel the train booking.

Step 2: Select the Train You Want to Cancel

• Choose the China High-Speed train booking that you want to cancel and click on it to go to its booking page.

Step 3: Request for a Trip.com Train Booking Cancellation

• Click "Refund" to cancel the China bullet train booking. Please note that doing so will charge an assistance fee for processing the refund.

Step 4: Complete the Trip.com Train Cancellation

• Upload photos of the front and back of your ID and check the refund details. Click "Refund" to complete the process.

China Bullet Train Refund Fee

A specific refund fee corresponds to when you cancel your booking. If you cancel your booking days ahead of the train’s departure, you will not be charged any refund fees. Here is an overview of the refund fee:

Trip.com Membership Perks

When you book with Trip.com—whether it's for flights, hotels, train rides, cruises, or even attraction tickets—you're earning rewards. Every booking accrues Trip Coins, which can be used for discounts on future bookings, and each type of booking helps you climb the membership tiers from Silver to Diamond+. Here's how each level upgrades your travel game:

Start Your Journey with Trip.com

Trip.com is a global online travel agency that offers 24/7 customer service in multiple languages. It offers convenient booking services for flights, hotels, and tours and activities. With 3+ bookings, visitors can enjoy free airport lounge access, earn more Trip coins, save more on hotel booking, and get reduced refund fees for trains.