Trip.com Customer Service: A Step-by-Step Guide

Having trouble during your trip? Trip.com customer service has got you covered! Our team is available 24/7 and typically responds within just 30 seconds to help you with any issue or inquiry. In this article, you’ll find a complete guide on how to reach Trip.com customer support, including a full list of available service channels and contact details.

How to Find Trip.com Customer Service on Trip.com App

Step 1: Enter the Trip.com App to Find Trip.com Customer Support

Step 2: Choose Chat Trip.com Customer Service

Step 3: Choose Call Trip.com Customer Service

Step 4: Find Call Trip.com Customer Service of Other Countries and Regions

Step 5: Choose Emergency Assistance Trip.com Customer Service

*The screenshots are only for reference.

How to Find Trip.com Customer Service on Trip.com Website

Step 1: Tap "Customer Support" at the Top of the Trip.com website

• Visit the Trip.com website and click on "Customer Support" at the top right to the detail page.

Step 2: Select "Call Us" on Customer Support Page

• Click “Call Us” to open the detailed page about the call service.

Step 2: Select "Chat" on Customer Support Page

• Click “Chat” to open the detailed page about the chat service.
• Trip.com chat service is for non-urgent issues and connects you to a human agent 24/7.

Trip.com Customer Service - Live Chat with Human

Trip.com customer service chat is perfect for non-urgent issues such as changing hotel dates or asking about Trip Coins. It connects you to a human agent quickly and is available 24/7 for flights, hotels, trains, and car bookings. Here’s how to use it.

On the Trip.com App (Recommended for Manila Travelers):

1. Log in to your Trip.com account and tap “Message.”
2. Tap the headphone icon labeled “Customer Support.”
3. Choose “Chat With Us” and select your issue type such as Flight Booking or Hotel Query.

On Desktop:

1. Go to the Trip.com homepage and click “Customer Support.”
2. On the support page, click the “Chat” button at the bottom right.
3. Pick your issue type and start chatting.

How to Talk to a Human Agent

Type “Transfer to an agent” to skip the bot and connect to a live representative within 30 seconds to 2 minutes.

Trip.com Chat Availability and Languages

• Hours: 24/7 for flights, hotels, trains, and car rentals; 09:00 AM–02:00 AM (+1) (Manila Time) for tours and attractions.
• Languages: English, Cantonese, Japanese, Korean, Thai, Mandarin, and more.