Family Hotels in Shanghai

The hotel was very clean, and the staff (especially the lady who helped us) provided excellent service. I loved the facilities; the room was spacious, and the location in the city center was perfect. It was a very comfortable stay overall. I definitely recommend it, and the projector was a great touch!

We had such an amazing experience at this Disney hotel, and I truly feel like this property deserves every bit of praise. My husband, our 6 kids, and I traveled all the way from Orlando, Florida in America, and after such a big trip, staying somewhere this welcoming, clean, and well-run meant so much to us. From the moment we arrived, the staff made such a strong impression on me. Every single person we interacted with was incredibly kind, welcoming, patient, and genuinely helpful. It did not feel fake or forced at all, it felt like they truly cared about making sure our stay was comfortable and special. One thing I really want to mention is that even with us traveling from America, the language barrier was honestly not hard at all when dealing with the staff. That was something I truly appreciated. Everyone was so kind, so patient, and so willing to help that communication never felt stressful. They made everything feel easy and comfortable, and that meant a lot, especially traveling with a big family and small children. No matter what we needed, they did their best to help us understand and made sure we felt taken care of. That level of effort, patience, and kindness goes a very long way, and they really made us feel welcome. The staff went above and beyond in so many little ways, and those things really added up. Any time I had a question, needed help, or wasn’t sure about something, someone was there with a smile, ready to help without hesitation. That kind of service stands out, especially when you are traveling with family, and it made such a huge difference for us. They were not just “nice” .They were the kind of staff that makes you stop and think, wow, these people really care. You can feel when people are just doing a job, and you can also feel when people are truly making an effort to give guests a great experience. This staff absolutely did that. Now let me talk about the cleanliness, because honestly this is one of the cleanest hotel properties and rooms I have ever seen in my life. I do not say that lightly. The moment we walked in, everything looked absolutely spotless. Not just tidy, not just “good enough,” but truly immaculate. The room looked fresh, polished, and cared for in a way that is hard to explain unless you see it for yourself. Every surface looked pristine. The floors were clean, the bathroom was shining, the bedding felt fresh and perfectly maintained, and the entire room gave that rare feeling of being deeply, properly cleaned. There was not that uneasy hotel feeling some places have where you start wondering what has or has not really been cleaned. This place felt the complete opposite. It felt sanitized, refreshed, and cared for to the highest standard. The room was so clean that it immediately made us feel comfortable enough to fully relax. When you are staying with children, cleanliness matters even more, and this hotel absolutely exceeded expectations. I noticed the details, and the details matter. The bathroom was spotless, the beds looked crisp and fresh, the furniture was clean, the floors looked amazing, and the whole room felt like it had been cleaned with real care and pride. Even beyond the room itself, the entire property was unbelievably clean. That is what impressed me so much. Usually a hotel might have a nice room, but the hallways, common areas, elevators, or grounds do not always match that same level of care. Here, the cleanliness was consistent everywhere. The entire property was beautifully maintained, and you could clearly tell that cleanliness is taken seriously at every level. Everything looked so well-kept, so polished, and so intentionally maintained that it honestly made the whole stay feel even more luxurious and relaxing. It is such a good feeling to be able to fully settle in and enjoy your stay without noticing dirt, neglect, or things being overlooked. This hotel gave us that peace of mind completely. You can tell there is real effort behind the scenes to keep ever

#Room#: Very comfortable, perfect for families of three or four with kids. I was traveling with two children and one adult, and my feedback is that we all slept incredibly well and had a great rest. It was quiet and the soundproofing was excellent. #Cleanliness#: Spotless. The housekeeper cleaned daily, changing sheets, duvet covers, and so on. They even installed bed rails for the kids, which was very thoughtful. #Breakfast#: A great mix of Chinese and Western options. There were Western choices like pastries, bread, and coffee, alongside Chinese favorites such as steamed buns, 'wowotou' (corn bread), corn, plain congee, millet congee, noodles, vegetables, and eggs. The fruit selection was extensive, and there was juice, milk, and soy milk – a wide and complete variety. #Dinner#: Noodles, wontons, etc. The kids loved it all. We actually gained a few pounds staying here because the food was so good! We ate well, slept well, and felt relaxed and at ease 😄. #Service#: The front desk staff were incredibly warm, attentive, thoughtful, and very professional. I would definitely choose to stay at Mercure Shanghai Yu Garden Bund again. I highly recommend Mercure Shanghai Yu Garden Bund to anyone planning to visit with children~

I had an incredible stay at this hotel, and the overall experience was absolutely wonderful. First of all, the hotel enjoys an unbeatable and prime location in Shanghai. [爱心]The transportation here is extremely convenient, allowing easy access to major scenic spots, shopping areas and city landmarks. It saves plenty of traveling time, which is perfect for tourists exploring the city. The highlight of my stay was definitely the stunning room view. From the room window, I could directly overlook the magnificent Huangpu River and the iconic Oriental Pearl Tower. The daytime scenery is bright and pleasant, while the night view is breathtaking and spectacular. As the city lights turn on at dusk, the entire riverside and tower are illuminated with gorgeous neon lights. The shimmering river water matches the brilliant city skyline, creating a dreamy and luxurious urban night scene. Watching the beautiful night view quietly in the room was extremely relaxing and healing. The panoramic view brings a fantastic visual enjoyment that perfectly represents the charm of Shanghai. Thanks to the superior location and amazing river view, this stay was unforgettable and worthwhile. I highly recommend this hotel for travelers who want to enjoy the best Shanghai night scenery.

Good environment, very quiet, suitable for family travel Facilities: complete, the boss is very good, you can contact anything you want Hygienic: Very good, things are new and very clean Environment: Quiet, with garden in front Service: Thoughtful, you can add the boss WeChat

This is our second weekend stay here with the kids. Our room had a great view of Century Park and even a glimpse of the 'Three-piece Suite' (Lujiazui skyscrapers) in the distance. The hotel staff were all incredibly friendly. While the kids' play area didn't have a huge variety of activities, it was certainly enough to tire them out! Being right above Kerry Parkside, dining and shopping were super convenient. We'll definitely be back again next time!

Stepping into the room, I was immediately greeted by the towering 'Huangpu River Four-Piece Set' (referring to the iconic skyscrapers) outside the window. Sitting on the sofa, the Huangpu River unfolded before me like a dynamic scroll painting. The bedding was incredibly soft and delicate; I instinctively wrapped myself tightly in the duvet. The Aesop pine-scented amenities were elegant and long-lasting, perfectly matching the Waldorf's style. The walk-in closet was well-designed and practical. I had bought some 'Ice Beauty,' 'Goddess,' 'Pink Iron Cannon,' and 'Orange Dream' flowers, and was using the room's trash can as a makeshift vase. The thoughtful Nini noticed and kindly replaced it with a beautiful glass vase. 👍 Aaron and Katrina provided meticulous and attentive service. It was a great 4-day experience. I'll definitely be back.

Great review! It's a loft with European-style decor, located in a Shikumen alleyway. I loved the small courtyard, perfect for an evening drink. It was clean and hygienic, with one large bed, one small bed, and a sofa. There's a projector and a smart toilet, plus a kitchen fully equipped with utensils, dishes, and seasonings. A microwave is also available for heating food. The hot water and air conditioning worked perfectly. Disposable towels are available for a fee. There's also a washing machine and a drying rack, which is excellent and very convenient for longer stays! The service was very good, and any issues were promptly resolved. It's not far from attractions like the Bund and museums. Sinan Mansions and Tianzifang are within walking distance, with the latter being particularly close and great for a stroll. The sheets and duvet covers were clean and comfortable. The sofa bed comforter was a bit thick, and the large bed's mattress was quite soft – I personally prefer a firmer bed, but everything else was great. Highly recommend!

The front desk service was excellent, especially the two young ladies, 17 and 07, who were so helpful! This hotel is a hidden gem right by the train station, incredibly convenient for walking directly there. The room was fully equipped, clean, and had no strange odors. The price was very reasonable, offering amazing value for money. It's my top choice for an overnight stay when catching an early train. Full marks!

The 3 of us - 2 adults and 1 kid had a good stay in this flat. The location was really close to many hip neighborhoods with lively nightlife (which we didn't get to enjoy since we had a kid). The subway stations are between a 10-15 minute walk. The apartment was generally clean and in good condition. Seating around the table is limited and so is counter space. While small, it suited us for the 2 weeks we stayed there. We did have a slightly difficult time finding it, but that's because the location is a bit off the road in a little neighborhood behind an (open) gate. The manager and housekeeper were very responsive and kind communicators. They were helpful whenever we needed something.