Read genuine traveler ratings & reviews to find your perfect stay.
Posted onAug 6, 2026|Exquisite Movie Double Bed Room (Infrared Sensor + Bathroom Wet-Dry Separation + Memory Pillow)
Guest User
The hotel was very clean, and the staff (especially the lady who helped us) provided excellent service. I loved the facilities; the room was spacious, and the location in the city center was perfect. It was a very comfortable stay overall. I definitely recommend it, and the projector was a great touch!
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Price per night from:€41
Posted onAug 16, 2026|Premier Terrace River Room
My muyaoMy weekend stay at the Bellagio Shanghai, operated by Suning, was a truly comfortable and relaxing urban getaway.
The hotel's location and views are, of course, outstanding. Watching the Suzhou Creek and the Pudong skyline at night, all the quintessential Shanghai charm unfolded before my eyes. The hotel's aesthetic also really appealed to me; it doesn't chase flashy modernity, but instead has a timeless and understated classic feel that withstands the test of time. The room was very comfortable, especially the bedding, which was excellent, ensuring a great night's sleep. Even casual photos turned out beautifully – it's the kind of place that's pretty from any angle, without needing to deliberately find a good shot.
This time, I particularly want to thank Penny.
Over the years, I've stayed in many hotels, and once the hardware reaches a certain standard, it's truly the people who make the difference. Penny left me with an impression that can be summarized in two phrases: meticulous attention to detail and thorough consideration.
Before and after check-in, she proactively sought to understand our preferences and needs. Many things didn't require repeated explanations; she had already thought of them in advance. What's remarkable is that this attentiveness never felt forced; she had excellent discretion, making the entire weekend feel very relaxed.
One small incident, in particular, is worth mentioning. Even after her shift, Penny continued to help coordinate and arrange things for us, and she specifically clarified our personal preferences one by one. Guests may not always realize how much internal communication is involved, but the seamless experience she delivered speaks volumes about her dedication and professionalism.
Good service is never just about enthusiastic words; it's about anticipating what the guest hasn't thought of, and having already arranged what the guest has thought of. Penny excelled in this regard.
It was a weekend without a tight itinerary or any special plans – just enjoying the views, getting good sleep, and leisurely passing time at the hotel. Ironically, this was one of the most enjoyable and relaxing breaks I've had recently.
The hardware, views, and ambiance of the Bellagio Shanghai are all worth a return visit, but what truly makes someone choose a hotel again are often these small details in the service.
Thank you, Penny, for your care. I will definitely choose this hotel again and hope to see you next time.
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Price per night from:€287
Posted onJun 29, 2026
Yiyiyaoayao
My child had an exam nearby, so I wanted to find a close place to rest. I'd seen this hotel being renovated and thought I'd give it a try.
I arrived earlier than my check-in time and asked if there was an available room I could get into sooner. I ended up waiting about 10 minutes until a room was ready, and then they gave me the key card.
Upon entering, it was clear the room had just been cleaned – the floor was still wet, a sign it had just been mopped. It had a smart toilet, and I didn't use the shower. The hand soap was verbena-scented, and there were two bottles of Nongfu Spring bottled water. Being on the side facing the residential area, it was relatively quiet. The air conditioning was powerful. The TV was a Skyworth smart TV, which allowed for on-demand content and screen mirroring. There's a small booth seating area with cushions and a small coffee table in the room, which is great for eating and means you're not just confined to the bed. Everything I've mentioned so far was satisfactory, but now for a pretty critical issue.
As shown in image three, this huge bag of trash was left outside my door from 10 AM until 2:30 PM. It was ridiculous. Every time I went in or out, I could smell the garbage. There's actually a partition between rooms a bit further down; if it had been placed even 5 or 10 meters further away, I wouldn't have had to complain. This was particularly disappointing. The trash caused significant air pollution and was a very unpleasant experience. I hope the hotel takes this seriously and properly trains and assesses its service staff.
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Price per night from:€22
Posted onAug 24, 2026|Deluxe Room-King Bed
Guest UserThis is our second weekend stay here with the kids. Our room had a great view of Century Park and even a glimpse of the 'Three-piece Suite' (Lujiazui skyscrapers) in the distance. The hotel staff were all incredibly friendly. While the kids' play area didn't have a huge variety of activities, it was certainly enough to tire them out! Being right above Kerry Parkside, dining and shopping were super convenient. We'll definitely be back again next time!
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Price per night from:€115
Posted onJul 23, 2026|Deluxe 2-bed Room
Anonymous UserThe staff across all departments were fantastic: the front desk lady proactively showed us to our room, the pool staff offered towels and bottled water and directed us to the hot tub, and the doorman, SPA therapist, gym receptionist, and restaurant servers were all enthusiastic, prompt, and attentive. Staying at The Peninsula Shanghai again truly felt like a home away from home.
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Price per night from:€465
Posted onJul 26, 2026|Superior Double Room
Guest UserPurely came here with the kids for a change of scenery to do homework. All the staff were great. There was a slight issue with the TV, but it was promptly resolved after we reported it. The night snack server was very nice, and the tangerine peel red bean soup was delicious. They even provided extra ice cubes on the side, which shows great attention to detail. We'll be back in a few days.
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Price per night from:€52
Posted onJul 29, 2026|King Deluxe Room
Guest User
Stepping into the room, I was immediately greeted by the towering 'Huangpu River Four-Piece Set' (referring to the iconic skyscrapers) outside the window. Sitting on the sofa, the Huangpu River unfolded before me like a dynamic scroll painting.
The bedding was incredibly soft and delicate; I instinctively wrapped myself tightly in the duvet. The Aesop pine-scented amenities were elegant and long-lasting, perfectly matching the Waldorf's style. The walk-in closet was well-designed and practical.
I had bought some 'Ice Beauty,' 'Goddess,' 'Pink Iron Cannon,' and 'Orange Dream' flowers, and was using the room's trash can as a makeshift vase. The thoughtful Nini noticed and kindly replaced it with a beautiful glass vase. 👍
Aaron and Katrina provided meticulous and attentive service.
It was a great 4-day experience. I'll definitely be back.
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Price per night from:€273
Posted onAug 4, 2026|Cool Corner Room On The Bund
Anonymous UserThe hotel staff were very friendly and helpful, and the breakfast selection was extensive. The hotel is conveniently located right above Bailan Plaza, offering a wide variety of dining options. It's also just a short walk down to the river, perfect for enjoying the breathtaking night views of the Huangpu River and the Bund – absolutely delightful.
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Price per night from:€278
Posted onAug 2, 2026|Light Luxury Smart Duplex Suite (65" HD TV + Mobile Screen Casting + AI Assistant)
QUANNEBooked the light luxury smart duplex suite, stayed here for 2 nights and it exceeded expectations. The two-level layout gives you some privacy, and little more space than a normal family room. The smart features worked well too, stable WiFi .Cleanliness was good. Room and bathroom were spotless at check-in. One thing worth knowing if you're booking: since it's a duplex, there are stairs inside the room, so it might not be ideal if you are traveling with small kids. Otherwise, great value for the space and location. I'd recommend for anyone wanting a comfortable base near Jing'an, getting around the city easily.👍🏻👍🏻
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Price per night from:€27
Posted onJul 20, 2026|Intelligent Deluxe King Room
Guest UserThe front desk service was excellent, especially the two young ladies, 17 and 07, who were so helpful! This hotel is a hidden gem right by the train station, incredibly convenient for walking directly there.
The room was fully equipped, clean, and had no strange odors.
The price was very reasonable, offering amazing value for money. It's my top choice for an overnight stay when catching an early train. Full marks!
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Price per night from:€59