Luxury Hotels in Shanghai

The staff made us feel extremely welcome the hotel is lovely and has charming character - special mention to the lovely Betty from the front desk who’s customer service and attentive nature was a blessing - looking forward to my next stay here - ps my daughter loved the kids toothpaste but she kept saying you were supposed to give us a gift but I don’t recall seeing this anywhere? Perhaps you can make it up to her on our next stay

I had the pleasure of staying at the Shanghai MGM West Bund Hotel and I must say, it exceeded all my expectations. From the moment I arrived, I was greeted with warm hospitality and a seamless check-in process. Especially Lucy from the Guest Experience team made my day remarkable. She made me feel like a valued guest and went above and beyond to ensure my stay was comfortable. What truly impressed me was their genuine care and attention to detail. They anticipated my needs before I even had to ask, ensuring that I had everything I required for a comfortable and enjoyable stay. It's clear that they take great pride in their work and are committed to providing exceptional service to every guest. I would like to express my heartfelt gratitude to the guest relations team at the Shanghai MGM West Bund Hotel for their outstanding hospitality. They played a significant role in making my stay truly memorable and I highly recommend their services to anyone visiting the hotel. The hotel itself is a true gem, boasting modern and stylish decor throughout. My room was spacious, well-appointed, and offered breathtaking views of the city skyline. The comfortable bed, luxurious amenities, and attention to detail made me feel right at home. My stay was the exceptional service provided by the hotel staff. Also the housekeeping team, everyone was friendly, attentive, and always willing to go the extra mile to ensure a memorable stay. The hotel's location is also worth mentioning. Situated in the vibrant West Bund area, it offered convenient access to popular attractions, shopping, and dining options. Whether I wanted to explore the city or simply relax and take in the views, everything was within reach. Overall, my experience at the Shanghai MGM West Bund Hotel was nothing short of exceptional. It's a true testament to luxury and hospitality. I highly recommend this hotel to anyone seeking a memorable stay in Shanghai.

The room was amazing with a stunning view. On the whole it was a fantastic stay but there were one or two issues- 1. The yoga mats in the gym were filthy. And 2. I was bothered on a few occasions by cleaners or people coming to knock on the door e.g.the cleaner came inside the room even though I said it was too late and I didn't want the room to be cleaned now. It was around 5pm and no one had cleaned the room during the day, but by that time I was ready to relax. There was a language barrier so she just came in and started replacing snacks and drinks and tried to start cleaning up in the bathroom and I had to ask her to leave. I noticed before I left that there was a button for 'do not disturb' but it wasn't obvious so it would be good for the staff to mention that when showing you to your room. I also think it's a good idea for them to have a book with information regarding the restaurant, gym, spa etc.etc. there's some info on the TV but it isn't very detailed.

I don’t want to spoil this experience for anyone so I am not going to share all the details as this was truly an unforgettable stay. This has officially become my favorite hotel from all everything I have enjoyed worldwide. Thanks to Bruce our personal butler for making the process seem so effortless. The rest is for you to experience yourself!

This Kimpton hotel is really-really cool: opened in September’23, it has fresh amenities, sleek contemporary design, beautiful scenery from the upper decks and remarkable dine & drink options. The staff is friendly and helpful, with fair level of English, which is not that common even in Shanghai. Rooms have spacious bathrooms, high-tech control system and comfy bed with orthopedic (!) pillows. The surrounding areas are fresh from the reconstruction, conveying nice Singapore-style staycation feel - great choice even for those living in Shanghai. The only major area of concern was the pool. Don’t get me wrong, it’s a really beautiful rooftop pool at a scenic spot of Huangpu river, but it’s regulated by the most ridiculous rules you can possibly think of. First, there is no service by the pool, so forget about the joy of having a coffee, a cold beer or a juice at your sunbed. There’s a forced shower at the entrance which cannot be turned off - protecting your phone an belongings would require agility. And the most stupid of all - you must wear a swimming cap even if you don’t dive. There is no information of it ahead of check-in, so you can either rent a cap at the place, or enjoy the pool in observer’s mode if they’d ran out of those (happened to us). Having stayed at over 30 hotels across all China, it was the first time I met regulations like that. It’s not a sports pool, where caps and absence of service could be assumed. It’s a really nice rooftop leisure pool, beautifully furnished and with pleasant soundtrack. Well, could have been. Dear Administration, please benchmark the other hotels in town. A properly serviced rooftop pool is not just a source of joy for your guests, it’s also a revenue stream for the business.

Ah, this is the best hotel I've stayed in this year. I feel the butler service is better than that of St. Regis. Miss Jenny is very enthusiastic! She is attentive and will ask me what I need in advance, room layout, etc. She wrote birthday cards for me and my friends! She prepared welcome fruits, cakes, and the scissors and tape I needed. This is my second stay! I like the view of the room facing the Oriental Pearl Tower. Hygiene: very clean, and the auntie also collects garbage in time. Environment: very simple and high-end. I like the cool color of marble. Service: exclusive service🥰 very nice

I tried to check in at 2pm, was informed that the room was not ready for at least 1 more hour. Asked the receptionist for a restaurant, and instead of pointing out the ones from the hotel, she sent me to Yu Gardens... Come back after an hour and was informed that I need to wait for another 30 min at least. I was given a voucher for a soft drink, and I headed to the lounge to get this drink, I showed the voucher to lady and she said for me to have a cold tea that I agreed. At 3:35 stand up to get my key and the waitress ask me to pay for the tea, I pointed out that I got a voucher and she said that voucher was not good for cold tea and I need to pay aroung 230RMB for a tea I didn't want at the beginning, I was there just for the absurd waiting time for the room to be ready! I asked the manager, and they said no need and they would take care... Arrived in room 1771, a well-appointed room, tried to make a coffee, and the machine was not working... I called the concierge and informed about the machine, after 5 min a lady call me to offer me a bottle.of wine, that I declined as I don't drink offer fruit and at the end an upgrade to the room, I went to the toilet and left the room at 16:00 as I had a meeting. I arrived at the meeting with sweaty clothes and without taking a shower as I got the room over 90 minutes later... I received the key of the new room before I left, when I come back I tried to use the key but was not active, i headed back to reception to check what happened and they activated but didn't apologise for the mistake. The new room had a view of the Bund, so there was no upgrade of the room itseld was just an upgrade of the view... The hotel is nice, has good amenities, and breakfast is solid, fresh, but not as much choice as compared to Shangri-la Pudong. The pool changing room and showers need better cleaning and mantenience. The people at the reception and at the lounge need better training and level up their English to a better standard, hotel is 5 star, experience is far from it.

Thanks Taylor, the floor manager. He very helpful n careful our checkin n request. Also clearly presenting their facility for my first visit. I definitely recommend this hotel and service. Here is a relax n wonderful place.

The hotel is located on Jianguo West Road, which was originally the capital of Shanghai. It is surrounded by houses with a century-old history and tall sycamore trees. The geographical location is very advantageous. The hotel was transformed from rows of old Shikumen houses. It does not cover a large area, but it has a strong old Shanghai atmosphere. Entering the hotel, it seems to have traveled through history and arrived at the foreign land a hundred years ago. Each room has a small patio. Sitting in it in the autumn afternoon, holding a cup of coffee, watching the leaves around slowly turn yellow, and letting the warm sunshine sprinkle on the body, it is a different artistic conception. The first floor of the room is the living room, the second floor is the audio-visual room and the children's activity room, the third floor is the master bedroom and cloakroom, the fourth floor is the bathroom, and the fifth floor has a small terrace, which overlooks the century-old sycamore area in Shanghai. The room is very exquisite, and the supplies are also very advanced. The minibar has a rich variety of drinks, juices, and snacks, maintaining the usual high standards of Capella. The hotel's breakfast is in the form of ordering, the products are amazing, and the taste is very good. It can be called the ceiling of hotels in Shanghai and even the whole country. The French bread in the bakery at the door is also a signature, and it is very delicious. As for service, this has always been Capella's strong point. This hotel is no exception. From the moment we arrived at the hotel, we felt the cordial and high-level service. Since we arrived early and did not meet the stipulated check-in time, the hotel front desk immediately arranged a room for us to check in immediately. During our stay, the baby caught a cold. All the service staff, especially Manager Zhang Ning of the front desk department, gave our family meticulous care and attention, allowing us to have a perfect holiday. Shanghai Jianyeli Capella Hotel represents the highest level of domestic hotels in terms of hotel quality and service level. We will choose Capella again for our next vacation.

The stay was impressive. Not only was the room spacious, the site was also peaceful will very few other guests at the time we went. The environment was so nice that we forgot we were in Shanghai. Experiences of having hotpot next to the river, cycling around the large park, visiting the antique villa and learning about the history, were exceptional. We were amazed by Johnny Qin and his team's warm hospitality and heart-touching service, especially the hand-drawn welcome card which bear the logo of our company. Attentions were paid to every detail during our stay. Penny was our yoga tutor and she was so friendly in teaching us and also taking pictures for us. Highly recommended. As for the afternoon tea on the boat, we had a great chat with Kevin Li 李城城, rounding up a sweet and memorable experience for us at Amanyangyun. Will definitely come back again.