Batam Arrival Card Guide: Requirements and Online Registration
Entering Batam is now easier with the All Indonesia Arrival Card. Instead of completing several separate declarations, Filipino travelers can submit their immigration, customs, health, and quarantine information through one free online form. This guide covers the registration process, entry requirements, QR code, and arrival procedures.
What Is the Batam Arrival Card?
The form commonly called the Batam Arrival Card is officially named the All Indonesia Arrival Card or simply All Indonesia. “AIAC” is not the official name used by the Indonesian government.
The system became mandatory at Batam’s international seaports on September 1, 2025. Since October 1, 2025, it has been required for passengers arriving from abroad at all Indonesian airports and seaports.
All Indonesia combines four declarations in one system:
- Immigration information
- Customs declaration
- Health declaration
- Animal, fish, and plant quarantine declaration
Travelers who complete All Indonesia normally do not need to submit a separate Indonesian electronic customs declaration. The form is free and is not a visa.
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Do Filipino Travelers Need the Batam Arrival Card?
Yes. Filipino travelers arriving in Batam from another country must complete the All Indonesia Arrival Card.
The requirement applies to:
- Foreign visitors, including Philippine passport holders
- Indonesian citizens returning from abroad
- Adults and children
- Travelers arriving by ferry or international flight
Each traveler must be included in an individual or group declaration, including accompanying children.
Do Filipinos Need a Visa for Batam?
Filipino citizens using an ordinary Philippine passport can generally enter Indonesia visa-free for eligible tourism visits of up to 30 days. Therefore, most Filipinos visiting Batam for a short holiday do not need to buy a Visa on Arrival.
The visa-free stay:
- Is valid for up to 30 days
- Is free
- Cannot be extended
- Cannot be converted into another type of stay permit
Travelers must present a passport valid for at least six months and a confirmed return or onward ticket. The Philippines remains on Indonesia’s official list of visa-free nationalities.
If you plan to stay longer than 30 days or travel for purposes not covered by visa-free entry, apply for the appropriate Indonesian visa before traveling.
When to Complete the All Indonesia Arrival Card
You can submit the form starting three days before your scheduled arrival in Indonesia and until your arrival day.
However, it is better to complete it one or two days before traveling. This gives you time to check your passport, ferry, and accommodation information before submission.
For example, if you will arrive in Batam on Friday, you can start completing the form from Tuesday.
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NO.1
What You Need Before Completing the Form
Prepare the following information:
- Valid Philippine passport
- Active email address
- Arrival date
- Ferry or flight information
- Batam arrival port or airport
- Hotel name and accommodation address
- Return or onward travel details
- Health information requested in the form
- Details of goods that must be declared
- Information about animals, fish, plants, food, or related products you are carrying
Enter all information exactly as shown on your passport and booking documents.
How to Fill Out the Batam Arrival Card Online
1. Open the Official All Indonesia Website
Visit the official All Indonesia portal or download the official All Indonesia mobile app.
The application is completely free. Avoid websites that charge a service or processing fee.
2. Select Foreign Visitor
Choose the option for “Foreign Visitor” and change the language to English if needed.
Register or sign in using your email address. Foreign visitors may need to enter an OTP sent to the registered email address.
Step 3: Enter Your Personal, Passport, and Visa Details
Enter your information exactly as shown in your passport:
- Full name
- Passport number
- Nationality
- Date of birth
- Gender
- Passport expiry date
- Arrival and departure dates
You will also be asked, “Do you already have a Visa or Stay Permit?”
- Select Yes if you already have an e-VOA, Indonesian visa, KITAS, KITAP, or another valid stay permit. Enter the visa or permit number.
- Select No if you are a Filipino tourist using Indonesia’s 30-day visa-free entry.
Check all passport and visa details carefully before continuing.
Step 4: Add Your Travel and Accommodation Details
Provide the requested transportation and accommodation information:
- Mode of transport
- Flight number
- Purpose of visit
- Port of arrival
- Hotel or accommodation address
If Bali is your first entry point in Indonesia, select I Gusti Ngurah Rai International Airport (DPS).
For a connecting journey, enter the flight number of the final flight that lands in Indonesia. For example, if you fly from Manila to Singapore and then Singapore to Bali, enter the Singapore-to-Bali flight number.
Enter the name and full address of your first accommodation in Bali. If you are staying with family or friends, use the complete address provided by your host.
Step 5: Complete the Health, Quarantine, and Customs Declarations
Answer every declaration truthfully based on your health, baggage, and the items you are bringing into Indonesia.
The declaration section may ask about:
- Current symptoms or recent health conditions
- Recent travel history
- Animals, fish, plants, seeds, fruit, meat, or related products
- Restricted or prohibited items
- Commercial goods
- Goods exceeding the duty-free allowance
- Excess alcohol or tobacco
- Large amounts of cash
- Electronic devices that require customs or IMEI registration
Some products may require inspection, permits, or supporting certificates. If you are unsure about an item, declare it and ask an officer upon arrival.
For passengers arriving by air or sea, the customs declaration is already included in All Indonesia. You do not need to complete the old separate electronic customs declaration.
Step 6: Submit the Form and Save Your QR Code
Review your passport, visa, flight, accommodation, and declaration details before submitting the form.
Once submitted, the system will generate a QR code. Take a screenshot, download the confirmation, and save a copy offline. If you submitted a group application, confirm that every traveler is listed correctly and arrives together.
Secure Your Stay in Batam
5 star
1 Reviews
Sekanak Raya|6.56km from city center
Riahi by Swiss-Belhotel features an outdoor swimming pool, garden, a private beach area and terrace in Belakangpadang. The property provides room service and a concierge service for guests.All guest rooms features air conditioning, a fridge, a microwave, a coffee machine, a bidet, free toiletries and a desk. Every room has an electric tea pot and a private bathroom with a shower and a hairdryer, while some rooms will provide you with a kitchen equipped with a stovetop. At the resort each room has a closet and a flat-screen TV.At Riahi by Swiss-Belhotel you'll find a restaurant serving Indonesian, Pizza and Seafood cuisine. Vegetarian, dairy-free and halal options can also be requested.Hang Nadim International Airport is 43 miles away.FromTWD 15,307
Great643 Reviews
Batam Center|1.05km from city center
This is my second stay here, and I love how it's quiet yet centrally located. The staff are polite and attentive, the room is clean and hygienic, and the restaurant food is also good. The hotel provides a shuttle service to nearby malls. Highly recommended.FromTWD 2,176
Amazing397 Reviews
Batu Ampar|2.61km from city center
I have been to this place many times since 2020, if I’m not mistaken. It's an amazing location, akin to visiting old friends in an unfamiliar setting, with excellent service from the hospitality staff. They understand your needs and largely provide what you desire. I felt as though I was being pampered by a butler in a premium hotel.
Marriott hotels offer a 24-hour gym, sauna/steam room, and room service. The rooms are beautifully designed, featuring comfortable beds and luxury pillows that are specially designed for relaxation.
The leisure activities within the hotel area are excellent, and the Harbour Bay ferry exit is just a 10-minute walk to the right, where you can discover some very affordable local food restaurants, such as Bay City Seafood. We particularly enjoyed the steamed black grouper and steamed silver pomfret. Just let the waitress know if you prefer less sauce to reduce the saltiness.
For personal care, there is a salon near the Swiss-Bel Hotel. I paid less than S$20, including tips, for an hour of foot reflexology or a body massage.
For breakfast, there is a variety of cooked foods, ice cream, yogurt, desserts, breads, cakes, salads, and more. We enjoyed the carrot and orange juice, and at the hotel, you can order any juice or drink you prefer. Next time I visit, I plan to order smoothies for my breakfast.
Thank goodness I will definitely be returning to the Batam Marriott Harbour Bay to take a break from my routine and indulge myself!FromTWD 5,177
Great353 Reviews
Sei Beduk|6.95km from city center
Definitely book a lake-view room for a better view! The hotel staff are all very friendly, and the Chinese restaurant in the hotel is absolutely fantastic 👍 We ate there for two consecutive days and didn't get tired of it 👍 Especially the hotel lobby manager, Deriana, who is super friendly, provides excellent service, is very professional, and speaks amazing Chinese 👍FromTWD 1,525
43 Reviews
Batam|4.36km from city center
Clean and good ambience. Easy to check in and check out. Convenience to shop and eat. All in one roof. The city view was amazing🔥🔥🔥FromTWD 699
Business travel
Very Good1407 Reviews
Nagoya|1.18km from city center
⭐⭐⭐⭐⭐
An Excellent Stay with a Perfect Location!
I had a wonderful stay at this hotel and was genuinely impressed with the overall experience. The location is one of its biggest advantages — BCS Mall, Grand Batam Mall, Alfamart, Indomaret, Fore Coffee, and plenty of local street food are all within walking distance. It’s incredibly convenient and makes exploring the surrounding area so easy.
The room was exceptionally clean, neat, well-organised, and smelled fresh and pleasant. Everything was well taken care of, which made the room very comfortable to return to after a long day. The only minor improvement I would suggest is some maintenance for the flooring and the bathroom door.
The breakfast was another highlight. There was a great variety of food to choose from, and the taste was genuinely good. There were plenty of options, so it was easy to find something enjoyable for breakfast.
The service was also excellent. Both the front desk and housekeeping teams were friendly, welcoming, helpful, and attentive throughout my stay. Their warm and professional service really made the experience even better.
Overall, this hotel offers an excellent combination of a fantastic location, cleanliness, good breakfast, and outstanding service. I truly enjoyed my stay and would definitely be happy to stay here again on my next visit to Batam.
Highly recommended! ⭐⭐⭐⭐⭐FromTWD 1,044
Very Good778 Reviews
Batu Ampar|2.23km from city center
Nice lovely hotel crowded only
Behind hotel canteen 24 hr meal
Level 2 wine bar with band nice
Level 5 massage
Pool till 10 pm gym steam sauna
Cafe lobby
Lovely cafe staff
Many lift here
2 atm at lobby
atm again outside
Tour counter outside
BNI bank outside lobby
road taxi kiosk
Ojek kiosk
Straight from hotel few min walk
24 hr macdonald
Other fast food
24 hr indian food
Kampong buleh bar area too near harmoni hotel
Thank youFromTWD 733
Amazing12 Reviews
Sekupang|0.78km from city center
good service, clean, free coffee, tea, everywhere, delicious, near the main roadFromTWD 291
Very Good133 Reviews
Batu Ampar|2.15km from city center
The hotel staff were friendly and helpful, which I appreciated. However, I was quite disappointed with the cleanliness. The toilet and bathtub did not appear to be properly cleaned and had an unpleasant smell. I also noticed some stains on the walls and bed sheets. I hope the management can improve the hygiene standards, as it greatly affects the overall guest experience.FromTWD 835
5 Reviews
Batu Aji|5.78km from city center
I just can say…this is the first n the last I book the hotelFromTWD 364
3 Reviews
Batu Ampar|2.31km from city center
Bathroom sink tap is a press on tap with timer…. Very inconvenient for me.FromTWD 432
24 Reviews
Nagoya|2.52km from city center
Please clean the bathroom under the sink, optimize the lift. Spacious lobby, spacious rooms, bathroom 211 has a stagnant bathroom.FromTWD 321
0 Reviews
Nagoya|0.66km from city center
The Nida Rooms Nagoya Garden Sentral at Hotel Seruni Internasional is an ideal spot for travelers wanting to discover the city. The Nida Rooms Nagoya Garden Sentral at Hotel Seruni Internasional is an ideal choice for travelers who want to take in the sights and sounds of Nagoya. The hotel is just 12km away from Hang Nadim International Airport. Famous local attractions GPdI Pelita Batam, Sartalah( سرتاله). and Gereja Baptis Indonesia Nagoya Batam, can all be reached with a short walk. This hotel makes a great place to kick back and relax after a long day of sightseeing. Family friendly
Very Good378 Reviews
Bengkong|2.22km from city center
The hotel that's suit your holiday needs and entertainment...a very nice place to eat all you can when life begins after dawn.. With a lot of variety of stalls just walking distance from hotel...your desire for local Indonesia food is just at your finger tips... with smart TV ,you can watch your movie through netflix, YouTube, prime n others...With night view over your hotel window,you can see colourful lights scenario...cross the streets..with Live bands, karaoke cafe,.and sound of music everywhere to fill your night with joy ful n cosy environment.
Most recommended for single, couples and families for their short holiday in Batam... Minutes away to Shopping centre n adventure parks...24/7 department store..to your needs... Come to Batam now...FromTWD 311
Very Good153 Reviews
Sekupang|5.96km from city center
We stayed for two nights and had a truly wonderful experience. The room was clean, spacious, and very comfortable, especially the bed and pillows. Having a balcony facing the garden was a lovely bonus.
The surroundings were relaxing and peaceful, with a warm atmosphere and direct access to a clean, private beach.
The staff were welcoming, helpful and always ready with a friendly smile. Our kids had a great time enjoying the big pool, cycling, ping pong, gym and the dedicated kids’ room for children under 12. The breakfast buffet offered good variety and was satisfying each morning.
A special thanks to Sofi, who came to us on both days and encouraged us to try the local kueh, the ongol-ongol and pandan cake, which added a delightful touch to our stay.FromTWD 1,675
Very Good223 Reviews
Nongsa|5.86km from city center
A Perfect 3D2N Mother-Son Getaway!
This was my second visit to Batam View Beach Resort, and it was just as wonderful as the first. I brought my mom this time, and she enjoyed everything about our stay.
Food: Breakfast was a highlight, featuring a delicious mix of local and Western dishes. While we were bummed that the seafood restaurant was closed for dinner, the indoor restaurant/bar completely made up for it with great food and service.
Amenities: The resort facilities are excellent, and my mom took full advantage of them.
Overall, a fantastic experience. We will definitely be back!FromTWD 1,336
Great33 Reviews
Batam Center|1.35km from city center
Had a pleasant stay at this cozy apartment. Though there were a minor hiccup, overall the experience was enjoyable thanks to the warm and accommodating host. The apartment is clean, comfortable, and perfect for a short 1–2 night stay with friends if you just want to relax and nua. It also comes with a nice view — and if you’re lucky, you might even catch the sunrise to greet you. Highly recommend for a quick getaway! 🌅✨FromTWD 1,287
Great369 Reviews
Nagoya|0.38km from city center
The location is very convenient to the popular Nagoya Hill Mall. There is a lot of eateries n massage parlour around the area. It is also very near Batam Centre Ferry Terminal. The staff are very helpful and polite. Hotel room is big too👍🏻FromTWD 1,316
Very Good379 Reviews
Batu Ampar|2.42km from city center
The security staff at the hotel were very friendly and helpful，they would even assist by opening the door, which made us feel welcomed.
The location is very convenient, especially if you have an early ferry back to Malaysia. It’s only about a 5-minute walk to the terminal, which is a big plus.
However, the room cleanliness needs improvement. The pillowcases and bedsheets had visible stains, which was quite disappointing.FromTWD 704
Very Good262 Reviews
Batu Ampar|2.53km from city center
Had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained. The staff were friendly, attentive, and always ready to assist. The facilities were excellent, and the overall atmosphere was relaxing and welcoming. Great location and value for money. I would definitely stay here again and highly recommend it to others.FromTWD 932
Amazing748 Reviews
Nagoya|1.17km from city center
Convenient location, impressive staff service and clean room. It was our first time and we’re already planning to return. The icing on the cake was the free room upgrade from premium king to studio apartment. Thank you to Willy who assisted both our chk in and chk out smoothly with clear guidance.FromTWD 2,219
Good159 Reviews
Bengkong|2.05km from city center
Conveniently located for everything, the hotel rooms are spacious, the reception staff are very helpful, and the breakfast offers a wide variety of delicious options. I will definitely come back here next time I visit Batam.FromTWD 1,015
Very Good208 Reviews
Nagoya|0.78km from city center
Amenities: Toiletries were provided, but I brought my own shampoo. The lack of a hairdryer was a bit inconvenient.
Cleanliness: The room, including the bathroom, was very clean. Staff cleaned the room daily.
Environment: The room was filled with a scent, which I personally didn't care for. The room faced the street and was extremely noisy. On the first night, I had a splitting headache and had to buy painkillers from across the street just to get some sleep. Light sleepers might find this quite challenging.
Service: The staff were very pleasant, polite, and efficient.FromTWD 389
Hot spring
0 Reviews
Nongsa|5.33km from city center
SleepRest @ Villa Nuvasa Bay offers accommodation in Nongsa, Batam and is located 1.7 km from Nongsa Beach. The property features free WiFi and BBQ equipment. Each room is equipped with air conditioning and television. The bathroom comes with a shower. Guests can enjoy a meal at Tiger Beach Club & Restaurant. Other dining options are also located around the property. Other facilities at SleepRest @ Villa Nuvasa Bay are free parking and streaming services (Netflix, HBO, Disney+, etc). The nearest airport is Hang Nadim International Airport, 13 km from the property.FromTWD 2,588
0 Reviews
Batam Center|0.16km from city center
Palam Mansion at One Residence is a 2 BR Apartment, located in strategic, near international ferry terminal Batam Centre. The room has a balcony with a city view and Welcom To Batam. Close to anywhere like airport, shopping centre and recreation area.Good164 Reviews
Nongsa|5.61km from city center
Service and hospitality was top tier. It’s relatively 30+ year old resort but it is maintained quite well. Location wise it really depends. If you’re just looking to chill at the hotel and the beach with family, it’s a good option. But if you’re looking for night live, cafes and restaurants which most of them are near the city, this hotel is around 30-40 minutes away. The rest are all good.FromTWD 1,238
0 Reviews
Bengkong|14.39km from city center
Good location, cant fault because of price in strategic location in nagoyaGood6 Reviews
Nagoya|1.03km from city center
It was an amazing experience to be here at pelita nagoya hotel, the accommodation is so clean and very nice. I would love to recommend this to all my friends and family who have plans to visit and stay here in batam.FromTWD 670
Amazing10 Reviews
Batam Center|0.16km from city center
Lovina 5-AA at One Residence offers accommodation in Batam and is located 1 km away from Alun Alun Batam Centre. The property features a swimming pool. Each room is equipped with air conditioning. The bathroom comes with a shower. Guests can enjoy a meal at Olive & Co Batam. Other dining options are also located around the property. Other facilities at Lovina 5-AA at One Residence include the living room. The nearest airport is Hang Nadim International Airport, 12.3 km from the property.Very Good4 Reviews
Batam Center|0.16km from city center
The hotel is very close to Batam Central Marina, with a great location. It's located on the 32nd floor. Although it faces away from the marina and the sea, it offers panoramic views of Batam Central.
Check-in requires prior communication with the front desk or via WhatsApp using the phone number provided in your booking. A room key and room card will be provided. Early check-in needs to be arranged in advance.
The biggest problem is the water heater. Even after heating for a long time, exceeding an hour, hot water only comes out for about a minute. Customer service kindly suggested heating it longer, but it didn't help; it just wasn't working properly.
The overall cleanliness is acceptable, but the sofas are quite dirty. The hotel provides 5 bottles of mineral water, snacks, coffee, and tea. Toothbrushes, towels, tableware, a refrigerator, and kitchenware are also provided. The hotel's electrical outlets accept two-prong plugs.
It can accommodate a maximum of 4 people (two in bunk beds and two in a double bed). If there are 5 people, one person will have to sleep on the dirty sofa.
This hotel is considered one of the more upscale apartment hotels in Batam, Indonesia. Another problem is that at 3 a.m., someone downstairs was playing a very loud DJ set, and the whole ground was shaking. It was really annoying. I don't know if it's part of the local culture or if someone was having an accident.FromTWD 996
Very Good6 Reviews
Batam Center|1.36km from city center
Lovina 1611 at Pollux Meisterstad offers accommodation in Batam. and located 7.9 km away from Grand Batam Mall. The property has Free WiFi. Each room is equipped with air conditioning. The bathroom comes with shower. Guests can enjoy a meal at La Luna Pizza and Pasta. Other dining options are also located around the property. Other facilities at Lovina 1611 at Pollux Meisterstad is swimming pool. The nearest airport is Hang Nadim International Airport, 11.2 km from the property.FromTWD 622
Gym
Very Good154 Reviews
Batam Center|2.3km from city center
This was quite a large hotel. As I took the elevator from the lobby to my room, I noticed a peculiar smell in the hallway. The scent in the elevator also didn't quite agree with me; it seemed to be from an automatic air freshener that just wasn't to my liking. I also caught a faint whiff of cigarette smoke while walking down the corridor. On the positive side, breakfast was absolutely superb – truly the best buffet meal. My only real issue was the smell in the accommodation. The staff were friendly, and I highly recommend trying the breakfast buffet. They had a great selection of fruits and various other dishes. The egg dishes were prepared in multiple delicious ways, and the noodle dishes were also very tasty.FromTWD 588
Very Good7 Reviews
Batu Ampar|2.55km from city center
Toilet cleanliness need to improve .
1 unit toilet absolutely .not enough for 4 person, will not book this unit for next trip if more that 2 person trip..
Balcony hot air all the time produce by the aircon compressor, although the view is nice but not willing to go out to enjoy the view..
Oxerall experience should be OK.Very Good306 Reviews
Nagoya|0.33km from city center
The hotel Air-Conditioning is very bad. I have reported to the receptionist, but they refused to fixed that. I slept with sweat body and the room feel warm. The location is very strategic. The room condition is very cosy. Everything is nice but the only AC is problem. Hope hotel management can fix the problem ASAPFromTWD 656
9 Reviews
Batam Center|0.15km from city center
Location is great, but cleanliness of the apartment could be better. There is a lot of dust and it was dirty underneath the double bed, which was slightly evaluated and could have been cleaned easily. My wife has to sweep the floor when we first check in. Pillows could be more firm. Sink chocked up when frequently used , but it was a small matter as we are out of the house a lot . Host is very responsive and delivered water and toilet paper everyday when we request for it. Wifi was stable . Apartment was simple but good for a short getaway for families with kids.FromTWD 894
Very Good15 Reviews
Nongsa|5.36km from city center
Very good for staycation. Quiet, Good View, Fresh Air and Swimming pool accessible, Near to the Tiger beach and the hotel provide shuttle service to there, Rooms are clean but the floor is dusty.
Overall, it was a good choice and satisfied though it’s a bit far from the city.FromTWD 758
3 Reviews
Nagoya|1.19km from city center
Aston residence location wise is good very close to town easy access to food center by walking distance and entertainment center too. Room quite spacious and facility such as gym swimming pool and many more can be utilized. Simple self check in process.FromTWD 685
33 Reviews
Nagoya|0.22km from city center
Discover the epitome of urban living at Citra Plaza Apartments, ideally situated in the vibrant city center of Nagoya. Boasting a prime location near a shopping mall, diverse dining options, and an entertainment area, Citra Plaza offers an unparalleled residential experience that is truly family-friendly. With an array of outstanding facilities including a swimming pool, gym, and free parking, residents can indulge in a comfortable and convenient lifestyle.4 Reviews
Batu Ampar|2.55km from city center
When staying at Near Ferry Terminal. COZY Studio Condo With Swimming Pool. 1120, you'll be perfectly positioned to explore all that Batu Ampar has to offer.Go for a swim in the property's pool. You can also check out the pool with view. Keep up your fitness regimen with a visit to the gym.Start your day by grabbing a coffee or drink from the cafe.For extra convenience currency exchange are available at the property as well.Amazing13 Reviews
Nongsa|5.37km from city center
Beachfront LocationThe Nove Apartment Kalani Tower Sea View in Telukmataikan offers direct beachfront access with stunning sea views. Guests can relax on the terrace or enjoy the outdoor swimming pool.Comfortable AccommodationsThe apartment features one bedroom and one bathroom, equipped with air-conditioning, a kitchenette, balcony, and a private pool. Additional amenities include a fitness center, garden, and free WiFi.Dining ExperienceA family-friendly restaurant serves Indonesian and American cuisines, offering brunch, lunch, and dinner. The modern and romantic ambiance provides a perfect setting for meals.Nearby AttractionsNongsa Beach is a 9-minute walk away, while Hang Nadim International Airport is 6.2 mi from the property. Activities such as pub crawls and cycling are available for guests.FromTWD 957
10 Reviews
Nagoya|1.97km from city center
Location a bit far to DBS shopping mall, had to a cab everytime to go out for food or shops. Facility in room is good, had all the utensil like microwave, refrigerator n coffee maker.FromTWD 520
Swimming pool
Very Good360 Reviews
Bengkong|2.03km from city center
Unfortunately, my overall experience during this stay was quite disappointing, and I feel there is still a significant gap between the hotel’s standards and the actual guest experience.
First of all, the breakfast selection was quite limited. On the second day, the spring onions served at breakfast were already dry and wilted, giving the impression that they had been left overnight. They certainly did not look fresh, which was rather concerning in terms of food quality.
The cleanliness and maintenance of the room also need improvement. The glass windows were covered with obvious wiping marks, making them look dull and far from clean or bright. The bed sheets, duvet covers and bath towels also looked quite old and worn, with some appearing dark and discoloured. This made the room feel less clean and comfortable than expected.
The soundproofing was particularly poor. When the neighbouring room played music, the sound was so clear that it felt as though the music was playing inside our own room. This seriously affected our ability to rest.
The bathroom could also be more thoughtfully designed. The shower head was positioned too low and would be much more convenient if it were installed higher. Not every guest prefers using a bathtub, so providing a more practical and comfortable shower option would give guests greater choice.
I hope the hotel will focus not only on its appearance and marketing, but also on the basic details that directly affect the guest experience, especially cleanliness, bedding and towels, soundproofing, breakfast quality and room facilities. Based on this stay, there is definitely considerable room for improvement.FromTWD 1,336
Very Good120 Reviews
Sekupang|6.68km from city center
2nd visit & its jus as awesome back 2017.
Though we booked e sea view bungalow wanting e unblock sea view , we were terrorized by its space & clustured phobic. Dun mention e amount of stairs down and up if u wanna go out fm ur room..Small & balcony & beyond to b seated. Thank god, the deluxe room was avail & we moved. (finally we can breathe & happy).
There r newly type of rooms avail too..
Friendly staffs, accomodating our upgrade, buggy rides/ ojek (free) to bring u ard the resort.
A one stop family funtastic resort. Pool, Food for lunch, dinner & bbq , Movie Night by e sea, sea sports, atv, spa, best sunset & sunrise to catc, newly hammock on sea, a Statue and temple in there too.
Breakfast are varieties and awesome..
Heading out with grab is easy to book..FromTWD 1,073
Very Good219 Reviews
Batam Center|3.71km from city center
I was very satisfied with my stay. The hotel was quiet, the room was clean, and the staff were friendly and welcoming. The breakfast offered a good variety of dishes. I will definitely stay here again on my next visit.FromTWD 816
Very Good424 Reviews
Batam Center|0.58km from city center
We had a wonderful honeymoon stay at Harmoni One Convention Hotel & Service Apartments. The room was spacious, clean, comfortable, and the bathtub was a lovely bonus. The honeymoon decoration with rose petals, balloons, and towel swans was beautifully arranged, and the hotel also kindly accommodated our request for the red sofa by the window. It made our stay even more special. The breakfast was delicious with plenty of choices, and all the facilities were clean and well maintained. We especially enjoyed the swimming pool and rooftop area, as well as the gym. We also tried the spa, and the massage was very relaxing and enjoyable. The staff were friendly, helpful, and professional throughout our stay. The location is also very convenient, especially being close to Batam Center Ferry Terminal and Mega Mall. Overall, a great hotel with excellent service, cleanliness, facilities, and value for money. Thank you, Harmoni One, for making our honeymoon memorable. We will definitely come back again! 👍🏻👍🏻FromTWD 646
Amazing4 Reviews
Nagoya|0.23km from city center
Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptionalFromTWD 1,005
Very Good107 Reviews
Nagoya|0.57km from city center
Very good service. Pool looks dirty and shallow. Breakfast had a variety and decent tasting. Hotel had a convenient minimart downstairs, staffed by a cute fluffy kitty!
Hotel also has a good central location, many attractions are within easy reach. Around walking distance from the hotel are Nagoya Hill mall, and an area between fave hotel, Thamrin Food Court and Astons Nagoya. That area has a good satay stall and many massage outlets. Many more food options and more minimarts are also available there!FromTWD 826
Very Good478 Reviews
Batu Ampar|2.44km from city center
The location of the hotel was great, just a short 5 mins walk from the Habourbay Terminal. However, was rather disappointed by the service and facilities. (1) Room had a weird stale, musty smell when we first checked in to our room, but the smell eventually went away after 2-3h with aircon circulation. It was bearable but we could really use an air freshener. (2) We were not informed that the gym/pool had opening or closing times. There were also no signs indicating as such. When we tried to visit the gym at around 10pm, everything was already closed. (3) On the amenities, we had to make repeated checks receptionist that we can get a shaving razor and instant coffee. At first, the housekeeping didn't understand what we wanted. The first receptionist at the front desk simply just tried to waive us away by saying they are not available. It was only after we approached a second receptionist did they finally understood and brought it out for us. The shower gel also ran out after the first night and housekeeping did not refill it despite cleaning the room in the day. (4) The hotel spa, despite saying they were open for 24h and that a reservation was required, repeatedly told us to go to their counter at the 4th floor to check on availability. We went there and checked at least 6 times during our 3D2N stay and each time, we were told that there was no immediate availability but to come back at a later time instead. They also turned us away when we tried to make an advance booking. They could have saved time for everyone by just saying there was no availability and reservations were unavailable instead of asking us to come back every now and then. Overall, the service level was very disappointing for a 4-star hotel. There are better and cheaper hotel options around the Harbourbay area.FromTWD 1,598
Very Good39 Reviews
Batam Center|0.9km from city center
I stayed at this hotel for several days and also had some dental work done – it was a comfortable experience. The front desk staff were warm and attentive, and check-in was quick and efficient. The hotel's location is excellent, with convenient transportation nearby, making it very easy to get around. Overall, the service quality is high, and it offers great value for money.FromTWD 452
Good35 Reviews
Batam Center|1.36km from city center
Set in Batam Center, 6 km from Nagoya Hill Shopping Mall and 2 km from Batam Centre International Ferry Terminal, 19 km from Sekupang International Ferry Terminal, Galeno Pollux Habibie offers sea views and free WiFi. Accommodation is fitted with air conditioning, a fully equipped kitchen, a flat-screen TV and a private bathroom with shower, a hairdryer, and free toiletries. There is also a fridge, stovetop and a kettle. Nongsa Pura Ferry Terminal is 23 km from the apartment. The nearest airport is Hang Nadim International Airport, 12 km from Galeno Pollux Habibie.Very Good390 Reviews
Nagoya|1.3km from city center
The location is fantastic. Everything within walking distance. The apartment was clean and spacious. Only issue we had was the bathroom bidet was leaking badly which meant that the bathroom floor was flooded. No towels had been put into the room. However housekeeping and maintenance service was efficient and very quick. Within minutes of our call to reception towels were provided and the bidet was replaced.
I was ill and requested a later check out which was quickly granted with a small charge. Thanks guys. Will definitely stay there againFromTWD 840
Breakfast
0 Reviews
Batam Center|1.32km from city center
Pollux Habibie Apartment one of the luxury residence in center of the Batam city with sea view panorama. Meisterstad Pollux Habibie can be accessed easly and near from Wellcome to Batam and Shopping Mall. Pollux Apartment also have a outdoor swimming pool, gymnastic area and garden.11 Reviews
Batam Center|0.16km from city center
Near to Megamall and Batam Centre TerminalFromTWD 1,481
Great2 Reviews
Nongsa|5.3km from city center
SleepRest @ Nuvasa Bay offers accommodation in Batam and located 700 metres away from Palm Spring Beach, Nongsa, Batam. The property features free WiFi & swimming pool. Each room is equipped with flat-screen TV & air conditioning. The bathroom comes with shower. Guests can enjoy a meal at Amazon Seafood. Other dining options are also located around the property. Other facilities at SleepRest @ Nuvasa Bay are refrigerator & elevator. The nearest airport is Hang Nadim InternationalAirport, 13 km from the property.FromTWD 889
25 Reviews
Nagoya|0.78km from city center
Weak in room cleanliness, far from foot court. Got sound until 3-4Am from the Bar.
But the service is good. Can say worth with the price.FromTWD 359
12 Reviews
Nagoya|0.34km from city center
Lovina 20-03 at Formosa Residence - Nagoya offers accommodation in Lubuk Baja, Batam and is located 1.5 km from Diamond City Mall. The property features a swimming pool. Each room is equipped with an AC. The bathroom comes with a shower. Guests can enjoy a meal at Carbone Restaurant & Cotta Cafe. Other dining options are also located around the property. Other facilities at Lovina 20-03 at Formosa Residence - Nagoya have free WiFi The nearest airport is Bandar Udara International Hang Nadim, 18 km from the property.FromTWD 1,340
5 Reviews
Nagoya|0.29km from city center
Lovina 15-12 at Formosa Residences - Nagoya offers accommodation in Lubuk Baja, Batam and is located 2.4 km away from Nagoya Hill Mall. The property features a swimming pool. Each room is equipped with air conditioning. The bathroom comes with shower. Guests can enjoy a meal at Carbone Restaurant & Cotta Cafe. Other dining options are also located around the property. Other facilities at Lovina 15-12 at Formosa Residences - Nagoya include free WiFi. The nearest airport is Hang Nadim International Airport, 17.5 km from the property.FromTWD 869
Amazing5 Reviews
Nagoya|0.28km from city center
very good! ask to help repair the toilet because it is broken, the technician comes to the service quickly! clean hotel. close to all places. the price is reasonable! the bathing pool is also the best!FromTWD 860
Very Good116 Reviews
Batam Center|1.62km from city center
The cheapest, very affordable, accommodating staff. The breakfast is also superb! This is a must recommended hotel. Will definitely book again.FromTWD 461
Very Good221 Reviews
Nagoya|0.35km from city center
Reasonable price. You cannot get this type of deal with breakfast and the breakfast is yummy. The spread of buffet breakfast is good and nice. The location to the city and shopping mall is nearby only less than ten minutes and also to the ferry terminal is less than five minutes. I will definitely come back to stay in Hana Hotel when I visit Batam againFromTWD 413
What to Do When You Arrive in Batam
Arrival procedures may vary slightly between ferry terminals, but Filipino travelers can generally expect the following process:
- Leave the ferry and follow the signs to immigration.
- Present your physical Philippine passport.
- Show your All Indonesia QR code if requested.
- Answer basic questions about your trip, accommodation, or return journey.
- Proceed to customs and quarantine inspection.
- Scan or present the same QR code when instructed.
The system may detect your declaration automatically through your passport. However, keep the QR code ready in case an officer or scanner requires it.
Filipino tourists using visa-free entry do not normally need to visit the Visa on Arrival payment counter for a stay of up to 30 days.
Batam Entry Requirements for Filipino Travelers
Requirement | Details |
|---|---|
Passport | Ordinary Philippine passport valid for at least six months |
Visa | Not normally required for eligible tourism visits of up to 30 days |
Return ticket | Confirmed return or onward ferry or flight ticket |
All Indonesia form | Complete from three days before arrival and save the QR code |
Accommodation | Keep your hotel booking and address available |
Supporting funds | Carry a working payment card and enough money for your stay |
Philippine eTravel | Complete within 72 hours before leaving the Philippines |
Travelers using temporary or emergency travel documents should confirm their visa and entry requirements with the Indonesian Embassy or Immigration before traveling.
Recommended eSIMs Options for Indonesia
See all attractions
Philippine eTravel Requirement
If you are departing from the Philippines, remember to complete the Philippine eTravel declaration within 72 hours before departure. You must also register again before returning to the Philippines.
Use only the official Philippine eTravel website. Registration is free.
Tips for Filipino Travelers Visiting Batam
- Use only the official website. The correct All Indonesia website ends in imigrasi.go.id.
- Do not pay for the arrival card. All Indonesia registration is free.
- Save the QR code offline. Ferry-terminal internet connections can be weak.
- Check your ferry terminal carefully. Batam has several international terminals, so select the one shown on your ticket.
- Keep your return ticket ready. Indonesian immigration may ask to see proof that you will leave within the permitted stay.
- Carry your hotel confirmation. Save the hotel name, address, and booking confirmation on your phone.
- Declare restricted items honestly. Failure to declare controlled goods may result in inspection, fines, or confiscation.
- Bring Indonesian Rupiah. Cards are accepted at many hotels and malls, but smaller shops, local transport, and food stalls may prefer cash.
FAQs About Batam Arrival Card
-
Is the Batam Arrival Card free?
-
Is the All Indonesia form the same as a visa?
-
How early can I complete the form?
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Do Filipinos need to pay for a Visa on Arrival in Batam?
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Do I still need a separate Indonesian customs declaration?
Disclaimer: This article has been provided by an individual contributor or third party platform. If there is any discrepancy regarding the copyright, please contact us directly and we will delete the content immediately.
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