Scenic Hotels in Hangzhou

"Really amazing room we have stay so far! The king bed is so comfortable and the doraemon is so adorable! Both the bedrooms have toilets attached to it and the room provide umbrella for guest to use. The corridor can oversee the Westlake and there are even rabbits below our level! The only thing is the hotel do not provide clothes washing service. We likes the stay vacation here as the hotel is 10 mins walk to Westlake and there are lots of eatery shops and malls nearby. The scenery is nice as there are lots of trees and weeping willow planted along both sides of the streets. Will definitely select this hotel again next time we visited Hangzhou! 😉"

"They upgraded my room automatically to a Premier Rm...huge with all the amenities we needed. It was as the name suggest a hotel based on the Italian explorer Marco Polo. The decor are all based on that from that theme. It has the Japanese type of electronic toilet seat with all the features! A downside is that the coffee in the room could have been of better quality since it is based on the Italian Explorer theme 😀 There were noisy guests at night, sigh. Not a problem of the hotel. Near to major attractions especially Westlake."

"Nice hotel in the middle of Hangzhou and just beside the subway which makes it easy to get around in the city. The room was clean and tidy and the service was great. Big variety of breakfast with both Chinese and western options that you can choose from. The WiFi was not any good, complicated to access the rooms WiFi and you need to do the procedure every time you have been away from your room. This is the only negative thing and something that the hotel can change to get a top rating all together! Other amenities such as toothpaste, toothbrush, comb, water etc were included in the room."

"Zhongshan Xizi Hotel Hangzhou, as one of the renowned hotels in Hangzhou's city center situated by West Lake, boasts an unbeatable location that attracts numerous tourists and business travelers alike. Nestled right on the West Lake shore, it's just a few minutes' walk from the West Lake scenic area, allowing guests to fully immerse themselves in the natural beauty of West Lake's changing seasons and its rich cultural and artistic ambiance. The surrounding area offers excellent public transport links, with various metro and bus lines, making travel incredibly convenient. Furthermore, the hotel's vicinity provides a wealth of amenities, including diverse dining and shopping options, offering great convenience for guests. It truly stands out as an excellent accommodation choice for both business trips and leisure travel. However, despite the hotel's distinct geographical advantages, both its overall service level and hardware facilities still present significant room for improvement in several aspects. Firstly, the hotel's hygiene management is subpar, noticeably impacting the guest experience. While daily room cleaning is performed routinely, it often appears to be superficial, lacking the thorough and detailed cleaning measures expected. Issues with bathroom cleanliness are particularly prominent. Many guests have reported that toilets and sinks are not deeply cleaned, stains frequently remain in bathroom corners and on anti-slip mats, and floor cleaning is often inadequate. This level of hygiene impacts guests' comfort and sense of security, consequently lowering the hotel's overall rating. Secondly, while the service staff generally maintain a positive and enthusiastic attitude, proactively offering assistance that is helpful to guests. However, some frontline employees' over-eagerness occasionally verges on interference, particularly their excessive inquiry into personal privacy and itinerary details, which has left some guests feeling uncomfortable or even startled. Exceptional hotel service should achieve a balance between warm hospitality and respect for personal space, avoiding any undue pressure on guests. Zhongshan Xizi Hotel could improve staff service training to not only enhance service skills but also place greater emphasis on protecting guest privacy, ensuring that service is both considerate and non-intrusive. Thirdly, the hotel's breakfast selection is quite limited and fails to cater to diverse preferences. The breakfast menu primarily features Chinese congee and simple pastries, lacking variety. This has left some guests, who seek a more abundant and flavorful breakfast, feeling disappointed. The seating in the breakfast restaurant is rather dense, leading to overcrowding during peak hours and preventing a comfortable dining environment. If the hotel could expand the variety of dishes, offer more diverse flavors, and smartly adjust the seating layout, it would significantly improve the overall breakfast quality and guest satisfaction. Fourthly, several aspects of the hotel's hardware facilities are in urgent need of an upgrade. The elevators are relatively slow, particularly during peak morning and evening hours, forcing guests to queue and wait for considerable periods. Many travelers with significant luggage find the inefficient elevator service quite inconvenient. Increasing the number of elevators and implementing technical improvements would enhance operational efficiency and improve the overall guest flow. Furthermore, the limited number of food delivery robots introduced by the hotel struggles to meet meal delivery demands during peak times, resulting in guests waiting a long time to receive their food, which negatively impacts their dining experience. Deploying more robots or supplementing with human delivery would significantly boost delivery speed and efficiency. Fifthly, the hotel provides a self-service laundry room, which theoretically offers significant convenience for long-stay or independent travelers. Equipped with user-friendly washing machines and dryers, it's suitable for guests with a small amount of clothing to do their own laundry. However, in reality, the laundry room's management is disorganized, lacking clear usage instructions and staff supervision, which frequently leads to conflicts among guests. Even more concerning, hotel staff sometimes open washing machines and dryers that are currently in use, without any prior notification to guests. This action severely infringes upon guests' privacy and their right to use the facilities. Laundry is a personal and private activity, and the hotel should respect guests' privacy by ensuring any equipment checks adhere to clear regulations and notification protocols. In summary, Zhongshan Xizi Hotel possesses notable strengths regarding its prime location and certain service aspects, with staff generally demonstrating a good attitude. However, substantial room for improvement exists across many crucial details, including the depth of cleanliness, breakfast variety, hardware facilities (especially elevator and meal delivery efficiency), as well as laundry room management and privacy protection. Should the hotel implement meaningful improvements to address these shortcomings in the future, it would significantly enhance guest satisfaction and its reputation, thereby solidifying its position as a more popular and high-quality accommodation option in Hangzhou's West Lake tourist area."

"The hotel is well-located, and the service was decent. However, we noticed some black marks on the walls, and there was a fly in the room when we checked in. These issues slightly detracted from our overall experience. On a positive note, my child loved the bathtub, and we enjoyed the view of mountains and a pagoda right across. I hope the rooms will be more thoroughly inspected before the next guest's arrival."

"Love this home stay, in a magical village, with great tea plantations views and peaceful atmosphere. The room and property is clean, the staff is just lovely, welcoming and caring with beautiful lady owner, who is an artist and you can see her drawings in the cafe. Auntie made a great sandwiches for breakfast, sister in reception made a great coffee and they all took such a good care of us. There is so much to do in the surrounding, you are in prime tourist location, surrounded by nature and with peaceful and private feeling. Would definitely stay again 🥰🫶"

"It's made of 2 seperate building. Location is very near west lake and the famed pastry shop zhiweiguan. Less than 10 mins walk from the metro line 1 ,longxiaoqiao station exit C1. Transportation option for bus is also feasible with nearby bus stop. RMB 2 per trip. Inner and outer west lake loop is a good option if you don't wish to walk whole day. Walking distance to wulin night market. Room is spacious with daybed on side and heater on standby. Lucky room did not have any cigarettes smell. Bed room slippers is thick and comfy too."

"If you are looking for a authentic experience in a beautiful valley surrounded by steep cliffs terraced with tea plants then you have found your place. This little lodge is a hidden gem. It is perfectly located in this quaint village. You will be surrounded by lush vegetation. This location has easy access to the surrounding attractions. If you like to hike, you can lose yourself in the surrounding terraces, hiking trails, and the forest. The hotel staff is super friendly and will share any information that you need to make your stay pleasant and memorable. I will definitely bring my family back on another trip. This is a postcard picture place to visit."

"Best Location, most splendid view of West Lake and best service with the most competitive rate in Hangzhou. This hotel provides the most immaculate and attentive services one could desired. They also upgraded my room to the lake view room upon arrival and that was the best gift from the hotel. Their service standard is well on par or even higher than those branded hotels. They also provided little gifts for guest upon check- out and that was really thoughtful of them . Their location was perfect and they are just a stone’s throw from the unesco rated West Lake and Hubin Pedestrian Shopping Street. This hotel deserves more recognition and should be the top pick for guests coming to visit hangzhou and the West lake."

"It was wonderful to check into the hotel in late evening.. almost club happy hour closing and be greeted by prosecco and fabulous fresh fruit and nut bread in the balcony and see photo 1. Wonder service..vg prosecco and the bread tastes slightly if long ging, dragon's breath tea. The staff went out of their way to keep the room at 19, which because the air con does not blow on the couch or bed. is 20 or 21.. with an extra blower in each room. Truly a kindness. But what sold, what makes it my hotel of choice is going to the elevator and seeing through double doors on the 6th floor a beautiful garden! Of course, overlooking Westlake! Breakfast was almond so all Chinese but still the wonderful bread and yes, a poached egg is possible, and nice cheese selection. Oh yes, bacon..but no one slicing a ham."