4-Star Hotels in Miyagi Prefecture, Japan

Everyone especially cleaning workers polite & helpful. Room small but locution great & toilet well equipped & clean. Lots of restaurants around. The local market nearby is a must-go. One minus though, counter staff can't easily understand our requests. Sendai is a great place but English is not a common tool for communication.

This hotel is about a 10-15 minute walk from JR Sendai Station, or just one subway stop away. The front desk staff were incredibly welcoming, and communication in English was seamless. You need your key card to operate the elevator, which adds an extra layer of security. The room was surprisingly spacious for a business hotel, with new furnishings and a large bathroom. It even had a bay window, a small sofa, and a desk – truly a pleasant surprise! The bed was also very comfortable. On the ground floor, you can pick up various amenities, including DHC cleansing oil and skincare products, and even bath salts and mouthwash. There's a convenience store and McDonald's right outside the hotel, making dining very convenient. Many bus routes stop right outside, and there's also a highway bus terminal nearby, which makes getting to other places very easy. I would definitely choose to stay here again on my next visit to Sendai.

Good location above Sendai station. Clean and comfortable. The light switches were too small and dark for the elderly / poor eyesight to see. Example- the shelves (containing the glasses and cups) were black colour and had no light. No laundry line. Toilet only has 1 short railing to hang all our towels / clothes.

We went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel.

We booked one room on the first day it seemed like a Japanese bathroom that the floor is wet Probably not renovated yet The next day we got the room with modern bathroom Our stay was pleasant the rooms were clean Thanks to google translate that even the front reception was not quite fluent in English we could communicate very well Very convenient location Right next to the main train station a lot of restaurants to choose from also next to the shopping mall There is a fish market nearby but most of the fish is for your own cooking Can not buy fresh sashimi there There is a seafood restaurant close to the market

The room, while not spacious, was very clean and tidy. At the front desk, guests can help themselves to complimentary amenities like toothbrushes, combs, face masks, and facial cleansers. The restaurant also offers free coffee, ice cream, and noodles during specific hours. Breakfast was quite good as well. Don Quijote is right across from the hotel, and a pedestrian street is just diagonally opposite. The hotel is also very close to Sendai Station, making its location excellent.

Would definitely stay here again after spending 4 nights here. Seems to be a new hotel in a good location in Sendai. It’s less than a ten minute walk from Sendai Station, it’s located even closer to the Subway, just 1 block from shopping arcade, and a few blocks from the Asaiichi market. Hotel room was very spacious for 3 including a 1 year old. Our room was on the 11th floor with a view of the next buildings rooftop. The lights are controlled with a touch screen. Wifi seemed to work well. Good luggage and jacket storage at the entry way. Lots of free amenities in the lobby and you can get 2 bottle of water per day. We did not have breakfast during our stay but the lounge is open from ~2pm to ~9pm and there’s a Starbucks coffee/latte machine. You may also purchase a glass of sake for ¥500 from a machine. The second floor has pay laundry machines, microwave, ice machine, and vending machines. Hotel staff was helpful. They can arrange your luggage to be sent to your next destination. I don’t think there is any added service charge. I had opted for no cleaning when booking to save a little but they still cleaned the room daily. My only complaint is when I asked for a new key because i lost one, the receptionist gave some attitude and said that I should look in my room for it after issuing another key.

Just a few minutes' walk from Hirose-dori subway station, the hotel's location is extremely convenient, surrounded by numerous dining options. Having a convenience store on the ground floor is also a reassuring plus. We stayed in a moderate non-smoking room for two. While the queen-sized bed was comfortable, it felt a bit cramped for two, though it would likely feel quite spacious for a solo traveler. The mattress firmness was just right, and the air purifier was a welcome amenity. The bath area was nicely separated from the toilet, preventing any concerns about water splashing out, and the rain shower was a pleasant feature. The front desk staff were friendly and left a positive impression. One minor point is that the air conditioning throughout the hotel, including the lobby and hallways, felt a bit too strong. The complimentary coffee service in the lobby was a nice touch, but it was a shame that it couldn't be taken back to the room. Overall, it's a clean hotel with excellent service, and we left feeling very satisfied.

The hotel staff was excellent, doubtless. The location is convenient, just next to a metro station; however, it takes about 15 minutes tio go from Sendai Station to the hotel. But if you try the metro, it leads to to severl levels dwon plus lots of waiting time for the train. So it is not the best location i would say. For the hotel room itself, it is a standard Japan hotel room. Smaller than i expected or expereinced in othe Mitsui Garden Hotel. That was a bit disappointing. I remember i was given a room with stinky smell. And i rushed to the front desk to ask for a cahnge of room. They immedaitely changed another room for me. But the reaction from their face, I wonder this smell problem must not have been new to them. But anyway, the staff was super nice. By the way, the public bath is normal. But i would say it lacks a space for people to relaxe outside the bath. There is no seat nor sofa outside. I need to go down to my room straightly. That was a bit not common in Japan hotels.

The hotel is clean and tidy. It’s unfortunate that the weather is really bad on the day of my arrival. So I’m basically forced to stay at the hotel and enjoy the hot spring. It’s also really great that they provide free ice pop outside the hot spring and coffee downstairs.