3-Star Hotels in Surrey, United Kingdom

The hotel is just near by the airport. Good for transit or next day early flight. It also close to restaurants and markets. I will like to stay next time when travel to London.

The hotel is just inside the north terminal n very convenient for early flyers. AND! They offer breakfast starting at 4am!! You could easily fill your stomach to begin the day rather than stay at the Costa coffee with poor sleep and constant noise

Lovely hotel! Would definitely stay again. On the same street as all the shops. The staff are incredibly friendly. Room service is excellent. My son was poorly so ordered a lot to our room and came within 20 mins. Room was spotless. Cannot fault.

The hotel needs some cleaning and renovation in the rooms, but the receptionist is very nice. I felt very well received. I recommend it if you need it in case of an emergency one or two nights.

There is a supermarket downstairs. It is also convenient for travel. There are not many places to eat nearby, and there is no Chinese food. But the hotel is economical. The experience of coming here this time is very good👍

Breakfast should have been served until 10 am. We got into the restaurant 9.15 and there was hardly anything left, One spoonful of scrambled egg which I had to gather from around the pan for my husband - none for me, no bacon, no sausage, no hash brown or tomato. They did have beans!! Having asked and waited, we got a bit of bacon and some sausages that were so hard we could hardly cut them!! Then , at 10am they asked us to leave the room because they had to get it ready for something else. Our bedroom was ok but there was a skylight in the roof and the sun came flooding in just after 4 am so I didn’t sleep. Waste of time having black out curtains at the window when you don’t cover the skylight. The teaspoons on the dressing table had not been washed. The shower was nice but the water came out all over the floor - our friends had the same in their room. All in all not a good experience and I wouldn’t stay there again. I did mention all of this to the reception guy but he just smiled at me. Not sure if he spoke English!

I stayed in room 3 on the ground floor and I thought the experience as a whole was alright, gets the job done if that’s all you need. There were some things I thought were a bit strange however. The shower was the main thing, it was stuck on full power which was crazy fast. It also didn’t stay in place because it was so powerful and kept turning into the wall. When I had pointed it facing out, it would point to the window (which was in the shower) and begin to fill up the window sill. Additionally, the sliding door had broken and it was replaced with a flimsy shower curtain which Barry managed to cover the gap. The room was a little dark but other than that was fine. The bed was fine too. Dinner is room service or you can have it in the bar area if you’d like. There isn’t a restaurant however and the bar area isn’t incredibly suitable for a meal with a family, fine on my own though. The menu consisted of pub food and each item was between £11-15 for the majority. There is a pizza and alcohol deal for £15 which is what I had, which was fine. Breakfast was £11.75 I think and was a buffet in one of the service rooms and was pretty good. Overall I think my experience was pretty poor but the room was very clean and the staff were very helpful and polite

What a great find! The room was better than we expected, so clean and a massive bed. We paid more for a river view and were so happy we did as we had a cute balcony and could open the window doors and stand there and look out at the river. The breakfast was amazing and we were asked whatever type of egg we wanted and it was made fresh. We spoke to a great member of staff called Magda and she was so friendly and polite and would do anything for us. We will definitely come back again.

We stayed at Orchid Epsom for 10 days and had a truly comfortable and pleasant experience. The hotel is very well located with good accessibility to both local transport and nearby attractions, making it easy for us to get around during our trip. The property is clean, peaceful, and well-maintained — perfect for families looking for a calm place to return to after a busy day in London. What really stood out was the wonderful staff who made our stay memorable. A big thank you to Akhil, Nikhil, Abhishek, Hava, Safa, Ali, Darshini, and Laura — each of them went out of their way to ensure we felt welcome and taken care of. Their friendly attitude, helpful suggestions, and warm hospitality made us feel at home. Overall, Orchid Epsom is a great choice for anyone visiting the area — a peaceful stay with exceptional staff and great service. Highly recommended, and we’d happily stay here again.

I was staying at the hotel due to an important business meeting the next day, unfortunately my sleep was broken at 2am with a fire alarm going off due to other hotel guests, I was expecting some kind of kind refund or a discount off my next stay as I have used this hotel to stay for business many times before but nothing was offered and the interruption in my sleep affected my business meeting the next day, very disappointed in the way this was handled.