Very satisfied with a hotel, the area is particularly quiet, the hotel is particularly good, giving people a feeling of being at home, the air conditioning in the hotel is especially powerful, the comrades who are afraid of heat have a gospel, especially recommended!
Hotel was good. Loved the shuttle from the airport. Before booking I called and asked if they had cribs available and they said yes. I booked the hotel well in advance, few weeks out. I asked to make sure I get one for our 15 month old. While booking the hotel I also requested a crib but when we arrived, after traveling for 18 hours, we were told no cribs were available. Very disappointed by that. Everything else was great.
Overall feeling good value for money, good value for money, breakfast, breakfast is good, room is large, facilities are good, there are coffee, fruit, etc., next time still live!
Chicago is an unforgettable place. This hotel is in the suburbs, far from the downtown area, behind the road, the hotel lobby is very big, there are many tables and chairs. To register, you can get a free breakfast. When we stayed at this hotel, the black brother at the front desk was very cute and a good child. There was a sofa in the room, but the quilt was yellow and made people tremble.
Hotel near University of Illinois Area,Champaign100% of visitors choose this area
GGuest User2025.03.27
It's right on Green Street. If you want to experience the campus and stay at the Union (book on the official website), or want to cook your own food, this is more convenient than other hotels.
Quite a nice hotel for an airport stopover, and the shuttle bus was very convenient and easy to use. Unfortunately nothing local within walking distance. In the description, the restaurant attached to the hotel sounds like a function room facility, however I was very pleasantly surprised to find that the bar area is also a casual dining room and sports bar (But family friendly...pic attached). Food was good and the staff friendly, so was perfect for an overnight stopover. Would stay here again.
The location is relatively biased, the surrounding area is also considered a wealthy area, the security can be, the hotel is very good, similar to the apartment type, there are also small balconies, the design style is simple and clean, comfortable, and the price of the stay is very reasonable.
Very Good
108 reviews
8.6/10
Price from
PHP 8,637
per night
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9.3/10
Great
JJamesI always book here even if it’s more expensive because they have the best team of people there who have helped me travel with ease on a regular basis so so much. I was in a wheelchair for a while and they were the only hotel who has staff that went out of their way to accommodate me and treated me like family. Andrea Dina and Joe are the best people I’ve ever had at any hotel stay. My very first stay at this location was because they had larger rooms but I went back over and over because of just how well they treated me during my first stay. I wasn’t treated as a burden and they didn’t leave me alone to figure anything out even before I got through the doorway Dina was there to get me through and my very large luggage as I rotate multiple times a year living in South America 50% of the time. She was so friendly I ended up calling her my Chicago mom. Andrea and Joe at the front desk were just amazingly nice (which isn’t common in a large city at an airport convention hotel) they helped me print out Covid and travel documents I needed and brought them to my room because I forgot them and wouldn’t have been able to fly without those documents. Dina got me up to my room and even helped me unpack what I needed for the night and made sure I securely could get into the bed and she picked me up the next morning without me calling them ahead of time she asked me my flight time and said she would handle it and be there to fetch me on time. She made sure I got my breakfast bag and loaded me up onto their shuttle all in perfect time never making me feel like a burden even though I knew how far out of their way they went for me. Every stay has been the exact same or better as they noticed the progress with my health and walking. I just can’t say enough how much I appreciate that team. This stay a friend came with me and he loved how they remembered me a received me as you would receive family you haven’t seen for while so he was impressed and also my mother was impressed the two times she stayed there also. This stay they had construction on the restaurant which is very good as I tend to order room service a lot they have a happy hour even though I don’t really drink but it’s just a generally friendly warm environment the staff bring to that place that make it a hotel that you return to even if they don’t have the cheapest rates for the airport stays. They have a great team and their management needs to know that. I don’t normally write reviews or go out of my way to write a note to a corporation about staff but I have for this team at this location they are just great and deserve recognition!
MMeghan WielebskiGreat price point! Traveled last minute with my daughter for a college visit. Room was fine except for the fan/ heating unit kept making a loud clacking noise every time it turned on. I appreciated that the hotel gave us a room away from the elevator. Great water pressure, shampoo, conditioner and body wash. Parking nearby was quite pricey even with the hotel discount.
GGuest UserMy Honest Experience After Reading Negative Reviews
I was initially quite hesitant to check into this hotel after reading a number of detailed and lengthy negative reviews, especially those highlighting hidden fees and cleanliness issues. However, upon arrival with my partner, I was pleasantly surprised.
The hotel was clean and well-decorated, with a modern and cohesive style. Our check-in process was fast and efficient, and the receptionist was friendly and happy to answer all of our questions—especially about the fees mentioned on the hotel’s website.
One of the main issues people seem to bring up is the so-called “hidden” fees. In my experience, these fees are not actually hidden—they’re listed on the hotel’s official website. That said, they could definitely be communicated more clearly. It’s important to read the fine print when booking and during check-in. While the fees may not be obvious at first glance, the hotel is legally allowed to include them since they are technically disclosed.
Our room was spacious and comfortable, with enough space to hang clothes. There were multiple hangers, and the locker-style closets matched the hotel’s sporty decor. The floor and bathroom were clean overall, though I did spot a spider in the corner of the shower—but nothing alarming.
The downstairs common area includes an open kitchen with a communal fridge and even a crockpot, which was a nice surprise. There were also several games available, like ping pong and air hockey, which makes this place family- and couple-friendly.
Guests are allowed to enjoy drinks provided in the kitchen. If you’re sensitive to noise, particularly trains, I recommend requesting a room farther down the hall on the first floor. Our room was in a quiet spot—I barely noticed the train, and when I did, it was more like soft white noise. Still, bringing earplugs might help if you’re a light sleeper.
Overall, I recommend this hotel. It’s in a nice area, the decor is visually appealing, and the stay was enjoyable. Just be aware of a $120 refundable deposit (if no damage is done to the room) and an additional $50 guest fee. Knowing that ahead of time helps avoid surprises.
I’m very grateful for the pleasant stay and would return again.
SsknoseyThe free breakfast is not a full buffet but a choice of egg and then usually fried potato and beefburger patty or slices of sausage. the rest was tiny yoghurt and bread for toast, or make your own waffles. there is tea coffee and hot chocolate. There was cereal and porridge but sometimes it is made so thin that its not worth eating.
There is no tea in the room, just coffee. The machine had a disposable tray but they ran out so I used the same one for 9 days for tea and coffee (i got teabags from the breakfast room). Housekeeping never supplied what you asked for first time, or even second. If you want something and ask at 2pm, you will get it if you chase a couple of times afterwards by 9-10pm.
There was also alot of messing about with respect to check out time. I am a member of the loyalty programme which is meant to give you an automatic late checkout. The manager gave it to me but then when I went back to ask about extending it further for a fee, it was clear the other guy behind the counter was on a power trip and the day before started saying I shouldnt have got it and as it was the manager, he wouldnt withdraw it but he could and I should only get an hour and be charged $25/hr after that etc. He was just a mean spiteful man who saw an opportunity to cause worry and distress and he did it. I had luggage to store and it was a late flight so I had to know whether to pack to store it to check out at midday, or 1 or 2 or 3 or 4 (they were messing me about with all times) but this is why I gave a 1 star for service. It is not at all professional but childish and spiteful. I had arranged the extended checkout days before and the day before they were messing me about when I had to pack and had a schedule of things to do? The worst service in any hotel I have ever been in. Hilton is no longer a 5 star experience it seems. 1 star for service.
MMark E.Overall a good budget suite style hotel to stay at after getting off a long flight. Everything is pretty standard. Interior has typical but dated decoration of that late 90s early 2000s style. The thermostat in the room is probably older than I am (millennial), and its settings were limited with no indication of commanded temperature- just hot or cold. Hotel staff was extremely polite and helpful even when checking in at almost 10pm. And there’s an attached Outback Steakhouse which was a plus when checking in so late and not wanting to go out to get food. I would definitely stay again.
GGuest UserThis hotel seemed a good value but we had a major issue. After several tries, even the staff could not get the key card to work. Another room was provided but unfortunately, we could not access medication, feminine hygiene products, toiletries, food/water. I deducted points from the service score as we were left without updates as to when maintenance would assist us. Trip customer service reported that nobody would answer the phone when they tried to assist us. It was not until I inquired that were were informed were would be locked out until the next morning. As a result, I had to go out and purchase necessities. Despite the cost and inconvenience all Trip.com offered was $5 in coins, which is unacceptable. The hotel said they would refund to our card but since we booked Trip the couldn't do anything.
That said, the staff was courteous and professional, one staff member even loaned us a phone charge cable which was appreciated.
The room itself was clean, the bed was very comfortable, and this was the best part of the stay.
Breakfast: I don't recommend the breakfast. The offerings were very similar to other hotels but preparation seems to be the weak link. For example, the sausage appeared to have just thawed and was colder than room temp. The eggs were watery with brown chunks in them, perhaps from scorching the bottom.
TLDR: Our needs were minimal and without our difficulties with the key cards and breakfast this would have been a good value. It's concerning that a hotel doesn't have a way to access a room in an emergency scenario.
GGuest UserAccidentally booked this hotel during the Days of the Dead event that was going on at the hotel that weekend. So when I arrived I was surprised by many of the attendees, but some absolutely interest costumes and people were there. Even saw Alice Cooper and several stars of the current hit movie Terrifier hanging out in the lobbies and at the restaurant. This hotel is located across the street from the convention center and also the Rosemont Theater and close to O'Hare. That was my biggest problem, so many loud planes flying over (very closely) all through the night. My room was on the side next to the Rosemont Theater and their very bright sign was a little annoying, especially since the blinds don't close all the way to block off the light or help with sound reduction. As with most busy hotels, the unfortunate noises from other guests slamming doors or taking a shower is something I might expect at a lower name brand hotel - unfortunately these problems are present at this location too.
My room purchase came with free breakfast buffet at the restaurant, and it was absolutely fantastic. A wide variety of fresh fruits and standard breakfast foods, all laid out nicely and neat. I would hit this place up for breakfast anytime I am in that neighborhood.
Staff was friendly, took the hotel shuttle back to O'Hare. Has a decent size indoor pool and a couple of workout rooms, which I didn't use. Also had a Caddyshack themed bar and restaurant, food was also decent there.
GGuest UserA cozy hotel within walking distance to Cumberland CTA Station. Clean and pretty well equipped rooms. Would definitely come again if I travel to Chicago in the future.
YYeungStayed 4D3N
Pros
1. As a Chicago marathon runner, the location outweighs all the cons. The hotel is just opposite to the starting and end points of marathon route
2. Offer late check out for marathon runner to 2pm
3. Close to some famous tourist spots such as cloud gate (the bean), route66 starting point, ..etc
4. Complimentary bottle water, the only hotel we were staying in USA Offered this service
5. 10 mins walk to nearby subway station
Cons
1. Aged, some in-room facilities even were loosen and not fixed tightly,for example water tap
2. Nearby not much eateries to choose
3. I have fully paid the room rate online before arrival, but the hotel still charged me the same amount while we were checking in, I made an enquiry to the hotel and they replied it was due to their computer error, crazy and nothing to say!
GGuest UserWe booked a room that unfortunately was for the wrong dates through a third party. We were told by the third party that they would refund us but that the hotel had to release our reservation. We called them immediately after realizing the dates were wrong which was within an hour. The reservation was for two days from then. The hotel said they would not cancel it. They charged us almost $600 for a room we did not stay in and called in advance to explain our situation. They also did not allow for us to change the days to the days we were actually looking for. While the hotel is lovely and the staff was pleasant even delivering the bad news I won’t be looking to book with them again.
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