Find 5-Star Hotels in Tokyo

A truly excellent and charming boutique hotel. The location is superb, and the building itself is steeped in history, making it a very worthwhile place to stay. The buffet breakfast is served on the fourth floor in a historic space with a beautiful glass ceiling. The food was exquisite and delicious. What particularly impressed me were the two concierge ladies; they went above and beyond to help us find a ride-hailing car, loaded our luggage, and even waved us off as we departed. A truly wonderful and delightful hotel experience.

I asked the front desk for a quieter room and was given one facing Hie Shrine. The room came with 4 bottles of water, and you can call for more if needed. Transportation is very convenient. Take the elevator opposite the concierge down to the B2 level, and a few steps away is Tameike-sanno Subway Station, which is served by multiple lines. It's only 3 stops to Ginza and 6 stops to Nihombashi on the Ginza Line. Just make sure to enter and exit through the same station gates; when we came back via the subway, we couldn't figure out the hotel exit and ended up having to walk up the hill back to the hotel. Room service is very impressive with 24-hour availability. I've screenshotted a few items from their website's room service menu for reference. For breakfast, they provide a hard plastic card with a Chinese menu, offering a choice between Japanese set and semi-buffet Western options. The Japanese breakfast has a wider variety, while the Western choices are quite limited. Lastly, the concierge staff were exceptionally service-oriented.

I've stayed at several luxury/5 star hotels in Tokyo and Four Seasons at Marunouchi is a very rare hotel that impressed me with their service. 10/10 would recommend this to friends visiting Tokyo for a holiday. I filled up the arrival details form before my flight. I was arriving in Tokyo on a red-eyed flight and was planning to reach the hotel at about 10am to deposit my luggage and walk around before I could check in. But when I was at the airport at 8am I received an email informing me that my room was ready. I wondered if it really was as this is the first time I ever received this personalised notification. But true enough when I arrived I was brought to the lobby sofa to have a seat and was offered a glass of wine. Thereafter a staff brought me to my room to do my check in in the room itself which I thought was nice since I wouldn't need to stand at the counter. The staff also showed me around the room during check in which also included some mandarin oranges and a handwritten card which I appreciate. I was also introduced to the hotel's various message apps with the staff which I used to enquire about breakfast, spa and taxis - I found this really convenient, other hotels do not have this service. The staff who checked me in also offered to add to my personalized profile about my usual request for extra bathroom towels. He also asked whether he could recommend any itineraries for me which I appreciate. The staff at the lobby secured taxis for me to nearby attractions and also my dinner restaurant at the exact timing I needed - the taxi was already waiting when I arrived downstairs, I really appreciated that. The hotel room was excellent - very modern furnishings and clean room with everything you'd need. The breakfast was good quality though I wished the buffet had more options, it was quite limited considering the price. There were main dishes that you could add but they were at an extra charge. The hotel was also at a very good location in Ginza near the shopping district and also Tokyo station. But too bad the views were nothing special. Overall the best hotel in terms of service in Tokyo. Would definitely recommend this hotel to friends. I wish I had gotten the names of the staff to compliment them.

It’s our second time visiting the hotel, we felt like the service and experience has not been as good as our first visit.  A few things to note: neighborhood has a lot of drunk people at night and it wasn’t quite clean  Room is spacious but the housekeeping failed to give a personal touch. For 5 stars hotel, housekeeper usually will note the preference of guest and try to make guest feels like it’s a home away from home, Bellustar makes you feel like it is a hotel. Every day it is back to factory setting. Taxi or uber are NOT allowed to drop off at lobby where there is covered. We need to be dropped off on side road and walk… don’t quite understand why. We asked and hotel said it’s policy?! It’s an overall great hotel but considering the pricing point and experience we had, there are many other choices in Tokyo we can go for.

Grand Nikko Tokyo Daiba truly lives up to its name! Living in Japan, we decided to enjoy a staycation at this beautiful hotel, and it turned out to be a wonderful experience for our family. This stay was extra special because I used my trip coins to make the booking.  An Executive Floor stay like this is not something I would normally book within my usual budget, so I was very happy to use my coins and treat our family to this experience. Before our arrival, I requested a high-floor room away from the elevator, and we were happy to be assigned a room on the 26th floor. The room was lovely, with quality amenities and a bathtub that made our stay even more relaxing. From the moment we arrived, the staff were warm, friendly, and accommodating. We were assisted by the Executive Lounge staff, who made us feel welcome throughout our stay. Their hospitality was truly impressive, with those thoughtful little touches that reflect the Japanese spirit of omotenashi. Perhaps this is part of the Executive Floor experience, but we genuinely appreciated the care and attention we received. One of the highlights was breakfast on the 30th floor. We enjoyed the view and a beautifully presented Japanese breakfast served in a traditional jūbako-style box, with an assortment of small dishes, grilled fish, rice, soup, and other Japanese specialties. My husband requested an American breakfast instead, and even though we arrived a little late,  staff were so accommodating and made sure we could still enjoy our meal. They also served melon and we absolutely indulged — it was sweet, juicy, and such a treat! Another thoughtful moment came during checkout. We hadn’t had the chance to drink the beverages, staff kindly allowed us to take them home. It may seem like a small gesture, but we truly appreciated their consideration. It’s these little things that make a stay memorable. The hotel’s location in the heart of Odaiba was another plus, making it convenient for exploring the area. Looking back, I’m so glad I used my trip coins for this booking. What might otherwise have been beyond my usual hotel budget turned into a wonderful family experience filled with lovely memories. From the comfortable room and relaxing bathtub to the delicious breakfast and attentive service, every detail made our stay feel special. Grand Nikko Tokyo Daiba gave us a memorable taste of luxury and Japanese hospitality. Highly recommended — and we would definitely love to come back again!

We had a wonderful 3-night stay at Tokyo Bay Shiomi Prince Hotel with our family. The hotel was exceptionally clean, comfortable, and modern, with excellent facilities and friendly, helpful staff who made our stay enjoyable. One of the biggest advantages is its convenient location, just a short walk from Shiomi Station, making it easy to travel around Tokyo. It is also a great choice for families visiting Tokyo Disneyland and Tokyo DisneySea, with convenient train access to the Disney parks. The room was comfortable, and the overall atmosphere was relaxing after a long day of sightseeing. We were very satisfied with the cleanliness, service, location, and facilities. Overall, this hotel is an excellent choice for families visiting Tokyo, especially those planning to explore the city and enjoy the Disney parks. We highly recommend it and would definitely love to stay here again!

Disappointing check-in experience and lack of information about hotel facilities We stayed at Keio Plaza Hotel Tokyo and while the hotel itself has potential, our overall experience was let down by several issues around check-in and communication. Check-in: We arrived at 5pm — two hours after the official 3pm check-in time — yet still had to wait around 30 minutes in the lobby while staff sorted out our rooms. The lobby was packed at the time, and we ended up waiting until everyone else who had arrived alongside us had already been checked in and left for their rooms. When we asked what the holdup was, staff vaguely mentioned something about a strong perfume smell in the room, but offered no further explanation or resolution. Delays didn't end at check-in: Despite already knowing we had booked connecting rooms, our luggage still arrived late, and on top of that, we had to call someone back to open the connecting door between our rooms ourselves. Given we'd already waited 30 minutes at the lobby and staff were aware of our booking details in advance, these additional delays felt like they should have been anticipated and sorted out before we even reached the room — not left for us to chase up afterward. Lack of facility information: We were never informed about the hotel's facilities — most notably, the free Disneyland shuttle service. We only discovered this after already arranging and paying for separate transport to and from Disneyland ourselves. Other hotels we've stayed at proactively share this kind of information at check-in specifically so guests can plan accordingly; not being told meant we spent money unnecessarily and only found out after the fact. Overall: Given the price we paid, the accommodation and service fell short of expectations. The repeated delays — at check-in, with our luggage, and with accessing our connecting rooms — combined with the lack of communication about available facilities, left us feeling that guest experience wasn't prioritized during our stay.

Our family trip to the Hyatt Regency Tokyo was a fantastic experience overall! The location is super convenient, making it easy to get around for shopping and sightseeing. We booked a city-view king room, and the view was great. The room was clean, tidy, and well-equipped. For a Tokyo hotel, the space was quite generous, so it didn't feel cramped with the kids. The hotel lobby had a wonderful ambiance, and the staff were polite, attentive, and responsive to our needs. The cleanliness was spot on, and the bedding was comfortable, leading to a very peaceful night's sleep. The hotel facilities are excellent, and the overall atmosphere is quiet and comfortable. It's a great choice for families, perfect for both exploring and relaxing. It's definitely worth considering for a trip to Tokyo, and we'd think about staying here again next time.

[HOSHINOYA Tokyo: A Vertical Ryokan Experience] HOSHINOYA Tokyo offers a truly unique concept. It is a traditional Japanese ryokan built vertically within a modern skyscraper, located in the prestigious Otemachi district. It provides a serene, luxurious escape right in the middle of the bustling city, perfectly blending classic ryokan hospitality with world-class modern design. We enjoyed a wonderful three-day, two-night stay at the property from 29 May to 31 May. We chose not to make any meal reservations, which gave us the flexibility to simply relax and explore the surrounding city. [Getting There] We travelled from Fufu Hakone via a day trip to Enoshima and Kamakura. We took a direct train from Kamakura to Tokyo Station, followed by a short walk to the hotel, and arrived at around 8:00 PM. To make the transit completely effortless, our luggage was picked up and delivered directly to the hotel by LuggAgent on the same day. [Arrival and Check-In] The hotel is situated in the central business district and distinctly stands out from the surrounding buildings. The discreet entrance completely shields you from the busy streets. Upon entering, staff immediately store your shoes, as the entire tatami-matted building operates on a barefoot or socks-only policy. We were incredibly lucky to catch a traditional jap instrument performance, which is usually reserved for weekends. A designated staff member managed our check-in with welcome snack & tea and escorted us to level 15. A major highlight is the exclusive lounge on each floor, shared by only 6 suites. It functions as a private living room, fully stocked with complimentary seasonal teas, coffees, and traditional snacks. [The Suite] We stayed in the Sakura suite. Rather than trying to describe the beautiful layout in words, I will let my photos speak for themselves. The beds are low to the floor with a mid-level hardness that we found quite comfortable, and each bed comes with two soft pillows. There is also a television cleverly hidden behind a mirror, though it is worth noting that it only broadcasts Japanese channels. We kept it switched off to maintain the consistent traditional ryokan feel. The provided yukata is absolutely superb. It comes as a full set complete with an inner layer, an outer layer, socks, and a small handbag. The material is soft, stretchy, and incredibly comfortable for lounging and walking around the property. [The Top-Floor Onsen] Having a natural hot spring in central Tokyo is a rare luxury. The onsen is located on the 17th floor and features a stunning design where the roof is open to the sky. As cameras are strictly prohibited, you will have to visualise it or check the hotel website for gallery photos. I understand that the bath is a salty hot spring containing a high concentration of seawater and seaweed minerals trapped deep in the ground. Soaking in this soothing water gently embraces the skin and helps alleviate fatigue in both body and mind. The onsen is open daily from 3:00 PM to 11:30 AM. It was the absolute perfect way to warm up and recharge before we headed out for a busy day. [Areas for Improvement] Toothbrush Set: The provided toothbrush is far too small and takes ages to use. I strongly recommend bringing your own.

The room was quite satisfying, but the location was inconvenient. It's too far from the subway station and there are steep hills all the way. It took a long time to walk to the hotel, and the hotel's location isn't very noticeable. The service was terrible. They didn't inform us of the check-out time during check-in, nor did they call to remind us. I only found out when I called the front desk in the morning. My child had a sudden stomach bug overnight, with fever and diarrhea, and we were up all night. I called the front desk hoping for a slightly extended check-out time so my child could take their medicine, but I was heartlessly refused and told to check out immediately. I'm really speechless!