Tokyo Apartments

Superb in all departments. Exceptionally clean and service from all staff members felt very special indeed. Tepanyaki chef prepared and unforgettable meal experience and went above and beyond to ensure we had a great time. Beautiful view from the Room, with Mount Fuji visible on clear days.

We’re a family of 4, staying 9 nights at the Pullman Tamachi in 2 adjoining rooms. Our experience of the hotel and in particular staff was exceptional. We were generously granted early check in and a very late check out (possibly helped by my Diamond All.Accor status) which made our day of arrival and departure that more easy to manage. Thank you Jakapun (Director of rooms) The rooms were generous in size, very well appointed and laid out. The breakfast in the main restaurant was great with a nice variety of options. Staff were attentive and food was replenished as needed. The location was perfect for us, metres from the main train line linking the busiest stations, yet far way from the hustle to offer a much-needed sanctuary, highlighted by the roof top garden, terrace and executive lounge. Biggest praise goes to the staff of the executive lounge, led by Jordan and Masa and their great support staff. I have yet to see staff anywhere in the world offer the levels of service they all provided during our stay. From asking questions about what we like and had in mind, to offering options, making reservations and sending frequent emails with listed itinerary and instructions, they made our experience in Tokyo a memorable one for my family. Their attention to detail, enthusiasm and pleasure in hearing we had a great day based on their recommendations, made the difference. The hotel is very fortunate to have staff like you all. My family and I truly thank you for your exceptional service and memorable holiday experience. Looking forward to returning in the near future.

Relatively new hotel with modern decor. Really liked the vibes/design of the hotel and room. We found the room pretty spacious for Tokyo, def enough space to open two luggage. Under 10 min walk from JR Ueno (plus no need to climb stairs) so that was good for us with the luggage. Hotel is on the less bustling side of Ueno, but still very convenient for us to access the busy Ameyoko side of Ueno. We didn’t dine there but we always saw lots of locals dining at the lobby bistro, so I would think it must be pretty good.

This is the first time I stayed in this hotel. The location is very good and close to the Shinjuku JR Station, just 10 minutes walk. I rented a car for this trip in Toyko from the Toyota Rent Car in which the car renting Shinjuku shop is just 5 minutes walk from the hotel. The staff of the hotel are very efficient and helpful. Check in and check out are quick and no need to wait. The room space of the hotel room is much bigger than the normal hotel rooms in Toyko. This hotel is value for money and I shall chooae this hotel in next visit to Tokyo.

Just a short 3minutes walk to train station. Great view of the bay and the room was big and spacious which is rare for a typical Japan hotel. Amenities were great as expected of an Intercontinental hotel. However, do note that there is nothing much nearby. But it is not too far from Tsukiji and Ginza which are easily accessible by train.

Aman Tokyo sets a new standard for exceptional hard products. Despite a mishap on our first night when we returned from dinner to find our room uncleaned, the front desk manager promptly apologized and offered complimentary drinks. The head of housekeeping also personally apologized at breakfast and showered us with thoughtful gestures like a fruit platter and free laundry. Subsequently, our stay was faultless. Aman Tokyo also boasts stunning design and architecture and a strategic location near Otemachi station, Tokyo station, the Imperial Palace, and Ginza. Its awe-inspiring atrium leaves a lasting impression. The generously sized rooms, starting at 70 square meters, feature high ceilings throughout, with unforgettable views of the imperial gardens from the bed. Even the retractable TV showcases its thoughtful design, providing guests with an unobstructed view of the Tokyo skyline. The hotel's farewell was equally remarkable. Providing a complimentary hotel car transfer to Tokyo station, while being escorted by another staff member who went the extra mile to purchase our tickets, carry our luggage to the platform, store our luggage on the train and brought us to our seats. Undoubtedly, this luxury at Aman Tokyo comes at a price. However, delivers the sought-after wow factor for which its rates command. After all, Tokyo is one of the most expensive cities in the world. From the grand lobby to the inviting pool and spacious rooms, the hotel impresses on many levels. Managing expectations is, however, key. It would be unrealistic to expect the usual Aman-type of service commonly associated with their other properties whose room counts are a lot smaller. While the initial mishap was regrettable, the subsequent personalized attention and meticulous service surpassed expectations for a city hotel with 80 rooms. Whether this was due to the initial mishap or reflective of their usual standards remains unknown, warranting another stay on my next visit to Tokyo.

We wanted a hotel right next to Tokyo Station as we were traveling by Shinkansen, and it doesn't get much closer than this. Like many modern hotels in Tokyo located in office towers, the actual lobby isn't on the ground level. This was a little annoying but it is what it is. Our room was spacious as expected, with views of Nihonbashi and the east side. Plenty of room to open up our big suitcases. The chaise longue next to the windows was a comfortable place to spend time on. The bathroom had a large wet room, equipped with a rainshower next to the bath tub. The glass wall meant that one could be in the bathroom and look out not only at the room, but at the rest of Tokyo if curtains were drawn. My main complaint was the shortage of TV channels with English or non-Japanese broadcast. We stayed in local Japanese hotels where they offered more international programming, so why didn't Shangri-La?! Service was otherwise fine, with check-out available via the Shangri-La app on one's mobile phone.

The service was outstanding. Every staff member I encountered was friendly, attentive, and went out of their way to ensure that my stay was perfect. The concierge team was particularly helpful, providing great recommendations and assisting with transportation and reservations.

We truly enjoyed our stay here. The staff was so friendly (and they all spoke English) and it really made our trip to Tokyo so much sweeter and enjoyable. It was very refreshing compared to the other hotel we stayed at. We were treated very much like VIPs all throughout our stay. Special mention to Yui, Fred and Alexis who helped us with everything from finding stores, spas, restaurants, transportation arrangements, etc. And was super enjoyable to talk to. They even have great extras like free gourmet coffee, free happy hour drinks, and free morning post hangover shots. Lol! I really like the set up of the room. Its a well thought out layout. It’s spacious and the bathroom layout is separated like a suite - like shower and separate room for the WC. So one doesn’t have to wait for the other and both can use with privacy at the same time. And I can open all the lights on this part of the room early morning and do my make up without bothering my room mate. And black out blinds are really black out. Beds really comfortable. Well done. Definitely recommend and come back again.

Room amenities were good, staff were attentive. Great value for money. Location convenient between 4 stations taking you around Tokyo The drinks dispenser in the cafe was wonky. Room dusty. The walk to and fro from each station gets tiring as the trip goes on.